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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,485)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user timm461
Australia
1 review
0 helpful votes
  • Send Message
October 28th, 2018
Verified purchase

Katie R was a great help in solving my issue.
She was polite and professional. Thank you.

Date of experience: October 25, 2018

Thumbnail of user maryamg18
Canada
1 review
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

Very good
Very helpful
I sent lots of email for every step, but they help me kindly

Date of experience: March 18, 2022

Thumbnail of user komalk36
India
1 review
0 helpful votes
  • Send Message
December 28th, 2021
Verified purchase

You are a great listener. Understands the point. Thank you so much Jam. P for your assistance.

Date of experience: December 28, 2021

Thumbnail of user jimg1490
Hong Kong
1 review
0 helpful votes
  • Send Message
June 20th, 2022
Verified purchase

The agent is very kind, and give me through the whole process of becoming a Corporate account.

Date of experience: June 20, 2022

Thumbnail of user hasana48
GB
1 review
0 helpful votes
  • Send Message
January 9th, 2020
Verified purchase

He is very professional and an honest person like the other members are available in the support.

Date of experience: January 9, 2020

Thumbnail of user wasupoli
Thailand
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

I'm impress with how the verifier actually listen and give extra tips on the needs I mentioned.

Date of experience: April 5, 2022

Thumbnail of user naoufele
Canada
1 review
0 helpful votes
  • Send Message
December 31st, 2021
Verified purchase

Jam was quick in assisting me with my query, and accurate in solving the needed update. Thanks!

Date of experience: December 31, 2021

Thumbnail of user carlosnobutakay
Spain
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Chelsea has done great. She helped me because I was in a hurry, I really appreciate it.

Date of experience: June 23, 2022

Thumbnail of user andrewa861
Greece
1 review
0 helpful votes
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January 2nd, 2022
Verified purchase

It was a pleasure being assisted by Gabriella. She got through the problem and solved it easily

Date of experience: January 2, 2022

Thumbnail of user germano6
Canada
1 review
0 helpful votes
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July 30th, 2020
Verified purchase

Ashton D helped report a scammer and gave me advice on what to do from now on.

Date of experience: July 30, 2020

Thumbnail of user donaravindad
Sri Lanka
1 review
0 helpful votes
  • Send Message
October 18th, 2021
Verified purchase

He gave me all the required information that I need to know about the preferred freelancer program.

Date of experience: October 18, 2021

Thumbnail of user nayanm7
Bangladesh
1 review
0 helpful votes
  • Send Message
June 27th, 2022
Verified purchase

I got all the relevant solutions of my problems. I am very much happy with this chat.

Date of experience: June 27, 2022

Thumbnail of user mostafaa34
Lithuania
1 review
0 helpful votes
  • Send Message
June 30th, 2021
Verified purchase

Very fast and accurate responding. The guidance was so clear as i could tackle the problem easily.

Date of experience: June 30, 2021

Thumbnail of user lisal836
South Africa
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Support helped me to understand and give advice on how to avoid this situation again. Thank you

Service
Value
Quality

Date of experience: October 30, 2019

Thumbnail of user muhammadhussnainf
Pakistan
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

It was a good experience to talk to Jessica B. And she is helping with my problem.

Date of experience: October 29, 2019

Thumbnail of user abdulm85
Bangladesh
1 review
0 helpful votes
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February 8th, 2020
Verified purchase

The staff helped me a lot. Their language is very easy to understand. Many thanks to Freelancer.com

Date of experience: February 8, 2020

Thumbnail of user cleitonb
Brazil
1 review
0 helpful votes
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July 8th, 2021
Verified purchase

I had a doubt about the payment, I was very well attended with speed and politeness. Thanks.

Date of experience: July 8, 2021

Thumbnail of user esei2
Canada
1 review
0 helpful votes
  • Send Message
March 22nd, 2021
Verified purchase

I had issues with my account and payment, they resolved it speedily and I'm happy about this

Date of experience: March 22, 2021

Thumbnail of user kaitlynk80
Canada
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Was very helpful, explained why I received an email a d what I could do about it.

Date of experience: December 29, 2022

Thumbnail of user rakhir7
India
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

It was good and easy, Chelsea is incredible throughout out the process and I highly recommend her

Date of experience: July 3, 2022

Thumbnail of user aahika
Sri Lanka
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

The person who helped me was so good at things and fast and east withdrawal my deposits

Date of experience: July 12, 2021

Thumbnail of user jaidevt
India
1 review
0 helpful votes
  • Send Message
September 15th, 2022
Verified purchase

Jethro cleared my all queries and even gave me a discount on the product too. Thanks Jethro

Date of experience: September 15, 2022

Thumbnail of user dimitara2
Bulgaria
2 reviews
0 helpful votes
  • Send Message
September 15th, 2021
Verified purchase

So far everything on a professional level, as one would expect from the best in the branche!

Date of experience: September 15, 2021

Thumbnail of user armanh14
Bangladesh
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

Hello sir, It was great to have a meeting with freelancer. Its motivated me to move further.

Date of experience: September 27, 2022

Thumbnail of user shahrukha7
Pakistan
1 review
0 helpful votes
  • Send Message
December 6th, 2021
Verified purchase

I have some issue during my project but I get best support services great people very helpful

Date of experience: December 6, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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