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Freelancer has a rating of 4.7 stars from 18,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
Thanks a lot for Jones about the perfect explanation and help. I got answers for every question.
Date of experience: December 1, 2022
It was nice to meet with a freelancer member.
She took my interview in a polite manner.
Date of experience: May 10, 2022
Byron was so nice and helpful with resolving my issues regardless of the situation. Thanks so much!
Date of experience: August 19, 2022
It was really a great and I am happy to be a part of this freelancer team.
Date of experience: October 13, 2022
Thank u so much for your valuable help. You are very helpful person. Nice to meet you
Date of experience: November 2, 2021
It was good and really helpful. My problem was resolved in a very short period of time.
Date of experience: September 15, 2021
My Query "am purchased Replenish 100 bit per month via my credit shop '100 Bids Pack' but not Reflect"
Explain Clearly
Well Support Team
Date of experience: November 26, 2018
Very cooperative. Highly satisfied with his service.
We need these kind of guiders.
Thanky uo fo great help
Date of experience: August 23, 2017
I talkedto Chelsea V. to get my Veriffied by Freelancer badge.
She was great guiding me through the proccess.
Date of experience: June 21, 2022
I Got Greate Customer Service From Eula. She was comminunicate well and perfect. 100% satisfied with her.
Date of experience: October 26, 2019
Barry was patient in explaining and making sure that my money is refunded back accordinly! Thanks alot! Cherrs.
Date of experience: November 7, 2018
There was a tech problem to access the exam tests in my Chrome broswer. Both Friedra and Kayla B. Took care professionally.
Date of experience: September 11, 2018
Kayla B. Instantly exellent assistance. Acted promt and kindly responded. Wish all gurus be so. Thank her a lot.
Date of experience: August 26, 2018
My emploter disconected for days since I uploaded the project final files.
Michelle helps me sending him a message.
Date of experience: January 24, 2019
Hi
Sub: Excellence Support Team Sponsor Bid
Very Good experience with team, They reply frequently and solve all doubt
Thanks & Best Regars
Vikram
Date of experience: February 19, 2022
So we only joined Freelancer yesterday and already it has been a terrible experience.
We were looking to get a mobile app built and with it came a healthy enough USD budget. When putting up the job spec we hoped to attract some great freelancers that we could do repeat business with. Unfortunately not, the bulk of them look like spam and bad spam at that.
Today after 100 applications that we cannot trust we have decided to close our Freelancer account.
Here's why:
* Automatic Applications - allows freelancers to automatically apply. Means no one is reading your job spec. Within 5 minutes we had over 40 applications. One of our requirements to applicants was to download our current app and thoroughly review before applying.
* No personalised responses - Over 100 applications so far and only 2 were personalised about the job itself (even then they copied and pasted from our job spec)
* Fake Profile Images - High percentage of applications had profiles pictures of young asian girls? Extremely bizarre if you are a real developer or company. Quick search in google saw the same images on Ebay shops etc.
* Fake feedback - very easy to spot that multiple accounts have been set up giving each other feedback
* Too many emails - I have received over 20 emails in my inbox from Freelancer in under 24 hours
* Contact outside of Freelancer - 2 applicants contacted our company directly by email to beg us to hire them
* Upselling - Have too many emails or applications? Its fine you can pay Freelancer to search through the crap. There should be no crap in the first place. It seems that freelancer encourages spam.
* Customer service - Robotic answers. When I emailed to ask why the majority of my applicants had automatic responses and fake images of young asian girls, their response was that they can assure me all applicants go through a verification process. Not really a good answer is it?
The above leads me to believe that Freelancer.com really don't care about the quality of their freelancers and only want to make money. As an employer with limited time on my hands I cannot believe they think this business model would work for anyone who is looking to hire.
I was looking for serious freelancers and got nothing of the sort. I feel sorry for the genuine developers on this site as employers will not know who is real or not. As a first time experience I would be suggesting to other employers to stay away from the site and not waste your time.
Hopefully freelancer.com take these suggestion on board. My guess though is that a robotic answer will follow.
Date of experience: July 7, 2015
Just today 11/25/2015
Officially, Freelancer.com has:
1) removed the " clarification board" for projects. So you cannot get clarification before you waste a bid.
2) you can no longer cash-in your rewards you have earned for the last couple years for anything (like more bids, taking tests, etc.) without upgrading to a paid membership
3) This is the best! Bid proposals for "free memberships" are limited to 255 characters.
UPDATE: This was their response I got this morning. 11/26/2015
Hi Mark,
Thank you for contacting Customer Support.
We are currently running a test wherein the characters on the bid proposal have been reduced from 1500 to 255. This aims to encourage bidders to submit substantial proposals.
If you need further assistance, please do not hesitate to email us back.
---
Regards,
Jude P.
Freelancer.com Support
Have you ever heard anything so absurd in your life?
END UPDATE:
I can't even wipe my $#*! in the morning with 255 letters.
After 5 years of relative satisfaction, I'm outta here. I've already for the last couple months been with guru.com and upwork.com. Much nicer website, people that post projects are genuinely looking for real developers, etc.
C-ya!
UPDATE: 4/27/2016
Well... Here it is 5 months later with UPWORK.com which has a very nice web design and interface, easily create custom savable searches, etc. But it has been a complete disaster. Let me explain.
In the last several months, new upwork project submissions seem to have come to a trickle. When I first migrated to upwork, and created my custom searches that contain things such as socket programming, TCP/IP, multi-threaded programming, Raspberry PI, Networking, Software Licensing, etc... The things I am best at, there was a good flow of new projects on a daily basis.
In the last 2 months, I have not had a single project awarded to me. Because there just haven't been that many submissions to bid on.
In the end, I bit my tongue today and had freelancer.com reinstate my cancelled account, so I can get back to work and have cash flow again.
Sorry, freelancer.com for the negative comment last Thanksgiving, but until you drive that other car for awhile, you really don't know how dependable your existing car really is.
It is good to be back.
Mark
Date of experience: November 25, 2015
Hello, Mark. We understand that you had some issues with some of the site improvements, but, we appreciate your honest feedback. We would like to assure you, though, that these improvements aim to give our users the best online experience. Thank you and take care!
Freelancer is the worst website to start your freelancing career.
I say this because I got burned several times but everytime that happens, I went back hoping it would get better but it never did. My experience just got worser every time.
1. In the beginning, I accepted several projects, so I got deducted $5 each time. Even if you project is just for $30 or less, you still get $5 deduction. Even if the client does not communicate to you anymore, they still won't refund the fee to you
2. The first time you withdraw money from them, you will need to wait THREE WEEKS. This is an absolutely ridiculous rule.
3. I entered a 'guaranteed' contest worth $750 usd. Their guideline says that if the contest holder does not award a winner, the contest prize will be split among the contestants. Because the prize at stake was big, and because I knew I have a likely chance of winning, I decided to join the contest. It took me a week to prepare my entry since I had to research about the company, read their requirements, write a script, find a voice talent, hire a professional recording studio to do the job, find someone who knows how to edit an audio file and add sound clips to make a decent radio ad jingle, and finally, summon all my courage to submit. I was able to convince the voice talent as well as the audio editor that we would split equally if we win, but I already paid for the recording studio's fees. After more than a month, they credited my account $75 since the contest holder did not award any winner. BUT at the same time, they deducted 10% from the amount, which is $7.50 as prize fee. This was okay until Freelancer decided to reverse the payment and deduct me $75 without any notice! Yup, that's right, they can spam your email with daily notifications of projects but they never give you a notice for something as important as your money! I've since withdrawn the money to paypal and only left a few dollars so now it turns out I owe them $60! That's just absurd. Please note that I never even fully received $75 because they also deducted the prize fee of $7.50, but when they decide to reverse, they deduct me the full $75! So this basically means that I paid $7.50 as prize fee for a contest that I didn't even win in the first place!
4. They allow employers to post projects that have budgets which are way too low. Logo designs at $10 (of course, the freelancers actually only get $5, because the other $5 is for their non-refundable fee), and writing jobs at $0.5 per 500 words! I mean, how's that even fair?
5. Let me repeat, this is the worst website to start your freelancing career. I'm shifting to Odesk, Elance or People Per Hour.
Date of experience: October 9, 2013
Hi Vix, my name is Marcus and I'm from Freelancer.com. Thank you for sharing your feedback with the site fees, withdrawal process, guaranteed contest and the project budget an employer can set. We are dedicated in improving our Customer Experience and the feedback you have provided is highly regarded. Would you be able to get back to me with your username and the project ID so that I can take a look at your account and see if we can initiate a refund? Shoot me an email to marcusc@freelancer.com along with your username. I'll wait for your email, Vix.
Freelancer:
- Says it's free to have an account... and then after you get all set up, a couple days later, notifies you that you must sign up for a paid membership to continue. Nice advertising. They ought to point that out up front.
- Takes a sizable chunk out of every transaction, whether you end up getting paid or not. (Your employer also has the liberty to cancel the project at any time, whether you've done the work or not.)
- Is filled with scammers who waste your time (at best)
- Is extremely difficult and complicated to use
- Charges you a fee to accept a job (!) (A $5.40 fee for a $12 job, in my case)
- Does not explain things well (I accidentally reported a perfectly innocent user because of an unclear button (typical of Freelancer) and spent a good amount of time trying to fix it, only to be brushed off by customer service after complaining that I was notified "Action has been taken against the user you reported." This is NOT the only time a non-explained button or process got me into trouble.)
- Lets you work really hard and finish a project and THEN notifies you that in order to get paid you must "verify your identity" through a complicated process wherein, among other things, you take a picture of yourself holding your drivers license and a special number they give you, plus you must provide a proof of residence (they say a utility bill or a bank statement(!)), neither of which I have since I am 18 and live with my parents. Tough luck! Long and short of it, I was not paid on my first project (which, by the way, is also my last.)
- Is full of low paying gigs that pay anywhere from $2.50-$5 per article (except for the rare high paying gig, more on those below) and these employers want you to work twelve hours per day on this laughable wage.
- Does have nice employers who post projects offering decent wages--but in order to take on these jobs, you must have a LOT of reviews (from toiling away for the slave-labor employers, of course!) AND you might even have to upgrade your membership to get the job!
- Made me get feel like I went gray overnight.
- Told me I had 107 bids I could make--and then when I'd made less than fifty, it said I'd run out and couldn't place anymore. (?)
- Is not a place where skilled, professional writers should expect to make money. Period.
* * *
All that being said, my positive experience with Freelancer consisted of posting a contest for a logo design.
Prize was $10, I received 62 entries, so many great people submitted wonderful designs, and I got the logo I wanted (in the process linking up with a wonderful graphic designer I'm hiring for my website).
Nevertheless, because I'm so disgusted with Freelancer, I'm taking my new graphic designer and leaving. Freelancer won't be getting any more money from me!
Date of experience: June 15, 2018
Kayla B was just fantastic very fast response and fixed my problem in 1 min PERFECT
If you get her to help you she will do a fantastic job
Date of experience: February 27, 2018
I have receive very well support from Eric
I was not aware about payment and Eric refund me my money back
He is really good person
Thank you Eric
Date of experience: February 7, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, John. Thank you for taking time to give us a feedback. We appreciate every suggestion/comments we receive and we assure you this will not go unnoticed. We are, however, sorry that you feel that way.
The freelancers' bids or proposals are out of our control, the same way that we do not have control over other users' actions. What we do, though, is we monitor the contents. We do not tolerate offensive, unprofessional and abusive behaviour anywhere in the site (e.g. Project page, bid proposals, message board, etc). Note as well that freelancers can bid on a project as long as they have the skill sets required for that particular project.
As for the profile pictures and feedback, we have dedicated teams who monitor each as well. Last thing we want on the site are fraudsters.
The notifications, on the other hand, like in any site, can be set. You can modify the notification settings on your end, or you may also contact the Support Desk to do it for you.
It is with regret that you have already closed your Freelancer.com account. If in case, the need arises, we will be more than glad to have you again on board. If you need assistance or if you have questions, do not hesitate to contact our Support Desk and we are ready to assist you anytime, chat or email.:)
Take care!