• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,481)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user bernadettew80
Texas
1 review
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

This person was straight to the point of what I needed and that was awesome.

Date of experience: December 9, 2021

Thumbnail of user stephaniem410
India
1 review
0 helpful votes
  • Send Message
October 22nd, 2018
Verified purchase

The guy was very good, speak very beautifully. Thanks for solving my problem once again...

Date of experience: October 20, 2018

Thumbnail of user amity22
India
1 review
0 helpful votes
  • Send Message
March 24th, 2022
Verified purchase

It was amazing experience talking with Chelsea. She was polite and very clear. Thank you...

Date of experience: March 24, 2022

Thumbnail of user bhavikas2
India
1 review
0 helpful votes
  • Send Message
January 24th, 2022
Verified purchase

Using freelancer for last few days and it's good for them who want to earn.

Date of experience: January 24, 2022

Thumbnail of user shahzaba
Pakistan
1 review
0 helpful votes
  • Send Message
July 25th, 2021
Verified purchase

The Team was able to help me and answered all the questions I had. Thanks

Date of experience: July 25, 2021

Thumbnail of user saffiu
Saffi O.
Pakistan
1 review
0 helpful votes
  • Send Message
December 6th, 2022
Verified purchase

Thank you Team Freelancer. In just the first email you solve my problem.
Best Regards.

Date of experience: December 6, 2022

Thumbnail of user anwara56
Pakistan
1 review
0 helpful votes
  • Send Message
October 24th, 2021
Verified purchase

Hey i am having a great experience to work with you guys you are awesome

Date of experience: October 24, 2021

Thumbnail of user mahmudulh13
AE
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase

Agent Avery V was so helpful. I got my service quickly. I wish best success.

Date of experience: March 8, 2021

Thumbnail of user hebae11
PS
1 review
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

Thank you for your patience and your support, I am happy to solve my problem

Date of experience: July 19, 2022

Thumbnail of user mdn40
Bangladesh
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase

He is very good at communication & tried to understand my need. I'm very pleased.

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2021

Thumbnail of user rajata14
India
1 review
0 helpful votes
  • Send Message
May 23rd, 2021
Verified purchase

Thanks for helping me I reactivating my account and also to giving me quick reply

Date of experience: May 23, 2021

Thumbnail of user miteshs10
India
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

It was a very smooth experience. My issue got resolved in time by Harriet A.

Date of experience: June 1, 2022

Thumbnail of user ercank1
Turkey
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

The very helpful person, and so kind. Thank you so much.
Have a great day...

Date of experience: November 20, 2018

Thumbnail of user ronaldi188
Ecuador
1 review
0 helpful votes
  • Send Message
April 11th, 2021
Verified purchase

The person who assisted me was very helpful and was able to solve my issue

Date of experience: April 11, 2021

Thumbnail of user maurizioj
Italy
1 review
0 helpful votes
  • Send Message
April 1st, 2020
Verified purchase

Amazing and rapid assistance. They helped me with the problem I had with an employer.

Date of experience: April 1, 2020

Thumbnail of user nikc27
Bangladesh
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

It takes a day to solve my problem and very responsive to communication. Highly recommended.

Date of experience: November 18, 2021

Thumbnail of user renaudb3
France
1 review
0 helpful votes
  • Send Message
July 15th, 2020
Verified purchase

My problem was understand very quickly by Ashton D, and he solved it very professionally.

Date of experience: July 15, 2020

Thumbnail of user nilukad1
Sri Lanka
1 review
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase

The person in customer care name Judith gave a good help to resolve the problem.

Date of experience: October 27, 2021

Thumbnail of user khurramr
Pakistan
1 review
0 helpful votes
  • Send Message
May 25th, 2021
Verified purchase

There was a membership charge issue on my account and Kelvin resolved the issue. Awesome.

Date of experience: May 25, 2021

Thumbnail of user ayeshaj11
Pakistan
1 review
0 helpful votes
  • Send Message
August 8th, 2021
Verified purchase

Ashton D is very professional person, assisted me so well about my concerns. Well appreciated!

Date of experience: August 8, 2021

Thumbnail of user komali2
Pakistan
1 review
0 helpful votes
  • Send Message
May 31st, 2021
Verified purchase

Thank you! Very much for helping. You had guided and saved my lots of time

Date of experience: May 31, 2021

Thumbnail of user mdhelalu1
Bangladesh
1 review
0 helpful votes
  • Send Message
October 28th, 2021
Verified purchase

He can offer very well, he is a great man, I will definitely contact him.

Date of experience: October 28, 2021

Thumbnail of user nicon18
Germany
1 review
0 helpful votes
  • Send Message
December 17th, 2021
Verified purchase

Great tool to get in touch with experienced experts for various projects - easy to handle

Date of experience: December 17, 2021

Thumbnail of user jov.o
Bangladesh
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Thanks for providing me good solution. I am seriously satisfied about his clear nots. Thanks

Date of experience: September 13, 2022

Thumbnail of user lia19
California
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase

Great thanks for refund, this is really helpful for out next project.

Appreciated your support.

Date of experience: May 6, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?