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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,480)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user christopherk827
Japan
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

This freelancer staff will take action as I expected.
Thank you very much freelancer.

Date of experience: June 28, 2021

Thumbnail of user muhammada597
Pakistan
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Nice Experience. I hope that you will help the client to release the payment

Date of experience: September 17, 2022

Thumbnail of user larab75
Philippines
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

She was very accommodating and she responded to query quickly. Good job Judith!

-Lara

Service
Value
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user navidm
California
1 review
0 helpful votes
  • Send Message
February 16th, 2014

Great freelancer, Quality work, having professional skills, i want to work with him again!

Date of experience: February 16, 2014

Thumbnail of user kims1112
Australia
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

Was great, very helpful and turned out it was a chrome issue not freelancer

Date of experience: June 8, 2020

Thumbnail of user radwas3
Egypt
1 review
0 helpful votes
  • Send Message
March 12th, 2022
Verified purchase

Fast and effective help they demand details and reply soon as possible with solution

Date of experience: March 12, 2022

Thumbnail of user beatrizv29
Mexico
1 review
0 helpful votes
  • Send Message
July 5th, 2021
Verified purchase

I have been given follow up and support to all my messages and doubts

Date of experience: July 5, 2021

Thumbnail of user amgada1
Egypt
1 review
0 helpful votes
  • Send Message
November 8th, 2017
Verified purchase

I have to be assure that i am safe with this great support :). ...

Date of experience: November 7, 2017

Thumbnail of user alessiaa9
Italy
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

I'm new on Freelancer.con and Maine has been very nice and helpful to me.

Date of experience: October 11, 2022

Thumbnail of user felipea52
Brazil
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

Jethro was very attentive, even though my problem was solved by the employer himself

Date of experience: March 30, 2021

Thumbnail of user kulwinderk11
India
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Freelancer team help me immediately thank you team. Freelancer.com is a very good website.

Date of experience: July 1, 2022

Thumbnail of user jaisale
India
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

The customer service executive was really helpful and supportive. Keep up the great job.

Date of experience: March 20, 2021

Thumbnail of user riyada8
Mexico
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

My experience with freelancer staff was great, they are very kind, and very thorough

Date of experience: October 12, 2022

Thumbnail of user yahyab7
Jordan
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Getting verifying badge was smooth and fast thanks to Chelsea with her fast replies.

Date of experience: November 14, 2022

Thumbnail of user hassant19
France
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Kelly was very helpful and clear, she understanding the requirement and willing to help

Date of experience: July 8, 2022

Thumbnail of user rushikeshd2
India
1 review
1 helpful vote
  • Send Message
June 23rd, 2022
Verified purchase

After creating the ticket they replied after 3 days saying that issue is resolved.

Date of experience: May 24, 2022

Thumbnail of user jamess6480
GB
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Verified process was super easy and staff are always helpful and quick to respond.

Date of experience: May 24, 2022

Thumbnail of user poojap26
India
1 review
0 helpful votes
  • Send Message
May 26th, 2019
Verified purchase

Anastasia D is highly professional and understanding our queries and fast reply. Thanks again!

Date of experience: May 23, 2019

Thumbnail of user mdhamiduli
Bangladesh
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

It was really very helpful and fast support! I loved Mr. Jethro's very much

Date of experience: July 19, 2021

Thumbnail of user tareka43
Egypt
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

He is helpful, he do his best to solve the problem and it's solved

Date of experience: May 26, 2022

Thumbnail of user sadeeme
Pakistan
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Our Experience with the freelance.com support team is very helpful and great
Thanks, team

Date of experience: December 9, 2021

Thumbnail of user giancarlof6
Brazil
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Had to reply a few emails but in the end solved
Thanks a lot

Date of experience: April 6, 2022

Thumbnail of user ganthimanis
India
1 review
0 helpful votes
  • Send Message
March 23rd, 2022
Verified purchase

Chelsea is so friendly and asked about our needs and verification was done quickly.

Date of experience: March 23, 2022

Thumbnail of user suneenas
India
1 review
0 helpful votes
  • Send Message
March 6th, 2022
Verified purchase

It Provides a Good approach to deal with the clients all over the world.

Date of experience: March 6, 2022

Thumbnail of user salomea19
Sri Lanka
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Had a query/concern regarding a scammer which was quickly responded to by Judith J.

Date of experience: November 19, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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