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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,477)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user yamirau
DO
1 review
0 helpful votes
  • Send Message
January 9th, 2022
Verified purchase

I contacted Support and I receive the answer in less than 24 hours and they help me very well

Date of experience: January 9, 2022

Thumbnail of user paks2
KR
1 review
0 helpful votes
  • Send Message
November 14th, 2017

He helped for my projects that client has no response.
And he is very kindly.
Thank you very much!

Date of experience: November 14, 2017

Thumbnail of user roman4
Ukraine
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

Very good person
I wanted to make a complaint in the end I will recommend your company to others

Date of experience: May 18, 2022

Thumbnail of user sourabhk10
India
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

I was stuck with a issue for days and freelancer support helped and resolved the issue in no time

Date of experience: May 20, 2022

Thumbnail of user nabeela14
Saudi Arabia
1 review
0 helpful votes
  • Send Message
November 9th, 2019
Verified purchase

Noelle is a great:)
I had an issue with my account and Noelle helped through it step by step

Date of experience: November 9, 2019

Thumbnail of user junaids17
India
1 review
0 helpful votes
  • Send Message
June 23rd, 2021
Verified purchase

The experience is good for me and I am happy to work on this freelancer.com, and I appreciate it.

Date of experience: June 23, 2021

Thumbnail of user nupurk
India
1 review
2 helpful votes
  • Send Message
August 12th, 2015

I am a market researcher... any idea if i would be able to get any work on this site?

Date of experience: August 12, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Of course, Nupur! You may want to check out the projects under "Sales & Marketing" and "Writing & Content". Here's the link: https://www.freelancer.com/job/. Good luck!

Thumbnail of user miguelg226
Mexico
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

Fast and efficient, all the information is clear and i can resolve the issue in less of 10 min.

Date of experience: April 5, 2021

Thumbnail of user mohmeda4
Egypt
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

I was having a problem on the site so I contact support and Kevin R. Helped me a lot.

Date of experience: October 10, 2022

Thumbnail of user aymana82
Egypt
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Very hard working and good understanding of the problem and trying to solve it as fast as she can

Date of experience: November 22, 2022

Thumbnail of user andrewr1046
Canada
1 review
0 helpful votes
  • Send Message
March 10th, 2021
Verified purchase

Great helpful person polite and to the point. Made getting done what i had to do fast and easy

Date of experience: March 10, 2021

Thumbnail of user mennae1
Egypt
1 review
0 helpful votes
  • Send Message
December 17th, 2021
Verified purchase

The customer server was very helpful, he helped me a lot across many things to explain it to me.

Date of experience: December 17, 2021

Thumbnail of user kalpits1
India
1 review
0 helpful votes
  • Send Message
June 23rd, 2020
Verified purchase

It was a nice experience to chat. And the service provider is also have patience and good to answer

Date of experience: June 23, 2020

Thumbnail of user ameeta2
India
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase

Alexa F. Did a great job in resolving all my queries as a first time user. Thank you Alexa

Date of experience: August 18, 2022

Thumbnail of user nikolozm1
Georgia
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

I contacted to Alexa F. She is kind and I'm fascinated by her consideration. Thanks a lot to her.

Date of experience: August 21, 2022

Thumbnail of user muhammadatifk
Pakistan
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

It is very professional and I am very happy that I can trust this platform to do business here.

Date of experience: March 2, 2022

Thumbnail of user shwetay1
India
1 review
0 helpful votes
  • Send Message
March 19th, 2021
Verified purchase

THANK YOU FREELANCE SUPPORT
ASSIST VERY WELL and revert back instantly and guide and resolve my issue
Love to work with Freelance team

Date of experience: March 19, 2021

Thumbnail of user julianas60
PS
1 review
0 helpful votes
  • Send Message
May 11th, 2021
Verified purchase

Jethro was a very helpful and good speaker.
Reply to me very fast.

Date of experience: May 11, 2021

Thumbnail of user elenag187
RU
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Interesting jobs, nice clients, nice attitude. All problems solved. The best freelance resource.

Date of experience: April 6, 2022

Thumbnail of user sidraa5
Pakistan
1 review
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase

My chat session was so great as he solved my problem in seconds.

Date of experience: June 18, 2021

Thumbnail of user sanaao
Egypt
1 review
0 helpful votes
  • Send Message
January 6th, 2020
Verified purchase

Thank you for such amazed help. I got what I want to understand.

Date of experience: January 5, 2020

Thumbnail of user ankitm31
India
1 review
0 helpful votes
  • Send Message
June 16th, 2021
Verified purchase

Avery helped me and understood my problem and solved it within few minutes.

Date of experience: June 16, 2021

Thumbnail of user marlong40
Brazil
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

The Support provided me with very clear direction to fully understand the process.

Date of experience: April 30, 2021

Thumbnail of user ayaa38
Sudan
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

They gladly helped me.
They were very good at dealing with my problem.

Date of experience: June 23, 2022

Thumbnail of user gilr48
Brazil
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Excellent interview, I felt very comfortable talking to her and answering her questions.

Date of experience: November 9, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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