• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abdullahals1
Bangladesh
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

It was very helpful. All my doubts are cleared. Thank you very much.

Date of experience: June 22, 2022

Thumbnail of user sengphetp1
LA
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

She was so kind and the it was a pleasure talking with her.

Date of experience: December 27, 2022

Thumbnail of user tonijss
Latvia
1 review
0 helpful votes
  • Send Message
March 9th, 2021
Verified purchase

The support was very helpful and supported me all the way! Great people!

Date of experience: March 9, 2021

Thumbnail of user saram184
Israel
1 review
0 helpful votes
  • Send Message
November 2nd, 2017

Served me quickly and courteously
Thank you
You do a good job! 1

Date of experience: November 2, 2017

Thumbnail of user alaaeldinf
Egypt
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

It was a good experience and it helped me to solve the problems

Date of experience: September 6, 2022

Thumbnail of user sergeyc10
RU
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

Thank you, Chelsea for you help with verification process, it was really great.

Date of experience: April 19, 2022

Thumbnail of user kajalr5
India
1 review
0 helpful votes
  • Send Message
October 7th, 2021
Verified purchase

She is very polite and very professional extremely talented thank u chelsea mam

Date of experience: October 7, 2021

Thumbnail of user mahmoudh30
Egypt
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase

It was easy process and good conversation, and professional agent talk to me

Date of experience: June 30, 2022

Thumbnail of user mtlovelyk
Bangladesh
1 review
0 helpful votes
  • Send Message
July 6th, 2021
Verified purchase

Really i am happy for good help.my chatting was very good and helpful

Date of experience: July 6, 2021

Thumbnail of user murate10
Turkey
1 review
0 helpful votes
  • Send Message
November 9th, 2021
Verified purchase

Helpful
I am new here and trying to learn
This conversation was helpful

Date of experience: November 9, 2021

Thumbnail of user samh879
Canada
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

Nash was very helpful and was able to assist me in timely manner.

Date of experience: July 5, 2022

Thumbnail of user muhammadi88
Pakistan
1 review
0 helpful votes
  • Send Message
November 28th, 2020
Verified purchase

It was great experience to talk with Ashton D., every thing was cleared.

Date of experience: November 28, 2020

Thumbnail of user mohometi
Somalia
1 review
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

I wish you success forever I am sure it is the best company

Date of experience: October 14, 2022

Thumbnail of user yasminee11
Egypt
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

He was excellent and heard all the problem, and accept to receive file.

Date of experience: September 16, 2022

Thumbnail of user biswaroopt
India
1 review
0 helpful votes
  • Send Message
April 25th, 2022
Verified purchase

Good support and great service. Call made on time and we are happy.

Date of experience: April 25, 2022

Thumbnail of user hamedt3
Canada
1 review
0 helpful votes
  • Send Message
October 20th, 2021
Verified purchase

Very helpful agent. Agent helped me fix an error that I had made.

Date of experience: October 20, 2021

Thumbnail of user vipint7
India
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

Very Helpful! He solved my client issues with the payment and the card

Date of experience: September 27, 2022

Thumbnail of user qandila
Egypt
1 review
0 helpful votes
  • Send Message
September 22nd, 2020
Verified purchase

Good experience with freelancer web supports, i happy to work with this website

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2020

Thumbnail of user phools1
Phool P.
Pakistan
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Maine M. Was very helpful and explained the issue and resolved it
Thanks

Date of experience: November 2, 2022

Thumbnail of user mariab966
Colombia
1 review
0 helpful votes
  • Send Message
December 2nd, 2020
Verified purchase

Great. He helped me with my concern and explained to me the situation

Date of experience: December 2, 2020

Thumbnail of user mehmetcanere
Turkey
1 review
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

The problem is addressed very quickly and resolved sufficiently.
Thank you very much.

Date of experience: October 14, 2022

Thumbnail of user ahmedm183
PS
1 review
0 helpful votes
  • Send Message
September 28th, 2020
Verified purchase

Treat me professionally, give me lots of solutions and completely solve my problem

Date of experience: September 28, 2020

Thumbnail of user anjanap5
India
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

Thanks for the help in resolving the issue of a scam project awarded.

Date of experience: April 5, 2021

Thumbnail of user jasonl1317
Hawaii
1 review
0 helpful votes
  • Send Message
April 4th, 2022
Verified purchase

A wonderful interview and conversation and even helped me improve my profile. :)

Date of experience: April 4, 2022

Thumbnail of user alexanderr155
Vermont
1 review
0 helpful votes
  • Send Message
March 7th, 2020
Verified purchase

She/He provided excellent customer service by understanding my situation and fulfilling my request.

Date of experience: March 7, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?