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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user romank88
RU
1 review
0 helpful votes
  • Send Message
March 4th, 2020
Verified purchase

Very kindness, good, Nice talking with him. I'd like to see him again.

Date of experience: March 4, 2020

Thumbnail of user felmarcr
Philippines
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

It was a workout timely. Appreciate the professionality of the tech assisting me

Date of experience: April 6, 2022

Thumbnail of user glllr
RU
1 review
1 helpful vote
  • Send Message
April 2nd, 2020

I can't find word about this site.
Really bad and staff is bad...

Date of experience: March 3, 2020

Thumbnail of user ngan18
Viet Nam
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

Your Freelancer team support is very quick and helpful. Thank you very much!

Date of experience: November 27, 2019

Thumbnail of user ghulammustafaz
Pakistan
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

I am thankful for the support of freelancer.com team for unlocking my funds

Date of experience: May 14, 2021

Thumbnail of user ashleyr661
Texas
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

New to the platform and ran into some issues. Fast and efficient help

Date of experience: May 20, 2021

Thumbnail of user sahadebh
India
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

I will be very grateful to you if I get my money back

Date of experience: July 20, 2022

Thumbnail of user muhammadb104
Pakistan
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Great agent answer me all question which i was needed clarification. Great support

Date of experience: July 19, 2022

Thumbnail of user burhanuddinh1
Malaysia
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

I hope I got my money back thanks, good service from admin freelancer

Date of experience: April 6, 2022

Thumbnail of user mds179
Bangladesh
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

Very fast and helpful people there to work for other people... Love it

Date of experience: March 6, 2021

Thumbnail of user safayeth1
Bangladesh
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Thanks for his/her support.He is a good guy. Love his/her work. Very responsive.

Date of experience: August 3, 2021

Thumbnail of user muhamada4
Indonesia
1 review
0 helpful votes
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December 16th, 2020
Verified purchase

Nice talking all clear and good on supporting me, my problem all resolved

Date of experience: December 16, 2020

Thumbnail of user muhammadrazak
Pakistan
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

It was a great experience, Freelancer is a good platform and support freelancers.

Date of experience: January 28, 2022

Thumbnail of user fayyaza4
Canada
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

I've been working on this platform since decade and never been disappointed. Flawless!

Date of experience: May 19, 2021

Thumbnail of user amntonik
Australia
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

She was polite, easy to talk to and answered all my questions perfectly!

Date of experience: May 1, 2022

Thumbnail of user gholamrezar
Malaysia
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Thank you for your timely response and excellent service. Your site is amazing

Date of experience: November 22, 2022

Thumbnail of user kalehelahiruudaram
Sri Lanka
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Outstanding Experience with her and understood all questions clean and clear.
Thank you

Date of experience: August 6, 2021

Thumbnail of user loganl49
India
1 review
0 helpful votes
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October 5th, 2019
Verified purchase

Clear talk, to the point. Got the answer as expected in simple way.

Date of experience: October 5, 2019

Thumbnail of user muhammadh127
Pakistan
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Great support. Solved problem within minutes. I ll rate this support agent 10/10.

Date of experience: November 18, 2021

Thumbnail of user sohelr19
Bangladesh
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

Very fast response and clear my all problem very carefully. Thanks Ashton D

Date of experience: August 19, 2020

Thumbnail of user mnis2
Bangladesh
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

Good Services! But He has answered me very delay. Should reply very fast.

Date of experience: October 27, 2021

Thumbnail of user sergeyb78
RU
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Everything was fine! The conversation was short and solid. I much appreciate it.

Date of experience: February 7, 2022

Thumbnail of user webxhostsc
India
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

Good and perfect Assistance with help and support. Must use again if needed

Date of experience: September 10, 2022

Thumbnail of user aiany
Turkey
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

It was a seamless process and the staff was very helpful. Thank you

Date of experience: June 2, 2022

Thumbnail of user ericko22
Brazil
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

A totally polite, clear and objective service and at all times showed empathy!

Date of experience: May 5, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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