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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user worldd2
Nicaragua
1 review
0 helpful votes
  • Send Message
April 11th, 2021
Verified purchase

Orion answered my questions, was very helpful and attentive, I am very grateful

Date of experience: April 11, 2021

Thumbnail of user mohammadr95
Bangladesh
1 review
0 helpful votes
  • Send Message
May 4th, 2022
Verified purchase

They explained it to me in a very simple way Thanks a lot

Date of experience: May 4, 2022

Thumbnail of user ulyanak3
RU
1 review
0 helpful votes
  • Send Message
March 24th, 2021
Verified purchase

I want to say thank you for your quick response to my problem.

Date of experience: March 24, 2021

Thumbnail of user sadiah5
Pakistan
1 review
0 helpful votes
  • Send Message
March 12th, 2022
Verified purchase

freelancer.com is a good platform it provides a lot of opportunities to freelancers.

Date of experience: February 10, 2022

Thumbnail of user tinotendaleonardn
Poland
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

Thank you for the service i will be waiting for my money back

Service
Value
Shipping
Returns
Quality

Date of experience: July 31, 2022

Thumbnail of user kartikr3
India
1 review
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase

I got my doubts clear with freelancer and I have a good experience.

Date of experience: October 27, 2021

Thumbnail of user muhammadshafiqueq
Pakistan
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

She immediately resolve my problem, and she was very kind indeed.

Thanks Chelsea!

Date of experience: October 5, 2021

Thumbnail of user alamgira1
Bangladesh
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Hi is very helpful person I am very happy to talk with him

Date of experience: August 7, 2022

Thumbnail of user denisec332
Australia
1 review
0 helpful votes
  • Send Message
October 19th, 2019
Verified purchase

She has helped me on numerous occasions and is very fast and helpful

Date of experience: October 19, 2019

Thumbnail of user toneshias1
Tennessee
1 review
0 helpful votes
  • Send Message
June 9th, 2021
Verified purchase

Time efficient and effective worker. She addressed my concerns and handled it well

Date of experience: June 9, 2021

Thumbnail of user richardt1973
Australia
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

Open and understanding, and with a lovely personality, really made me feel welcome.

Date of experience: September 22, 2022

Thumbnail of user mariamartar
Brazil
1 review
0 helpful votes
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February 18th, 2022
Verified purchase

The assistance of freelancer's staff was great and my concern was solved.
Thanks

Date of experience: February 18, 2022

Thumbnail of user mitesha
India
1 review
0 helpful votes
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October 16th, 2019
Verified purchase

She resolved the issue instantly. Thanks Jessica for the quick response and resolution.

Date of experience: October 16, 2019

Thumbnail of user mdrajua
Bangladesh
1 review
0 helpful votes
  • Send Message
August 24th, 2021
Verified purchase

Wonderful. Thank you so much. We got a Elis exactly what we wanted.

Date of experience: August 24, 2021

Thumbnail of user alaaa117
Egypt
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Smooth experience and helpful support. The team is working to improve the service.

Date of experience: November 29, 2022

Thumbnail of user izhank
Pakistan
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

My experience was good as Jethro clearly explained me and was very responsive

Date of experience: November 16, 2022

Thumbnail of user fawadm3
Pakistan
1 review
0 helpful votes
  • Send Message
August 28th, 2021
Verified purchase

Very satisfied from freelancer team given the quick response and resolve the issue.

Date of experience: August 28, 2021

Thumbnail of user dilanil
Sri Lanka
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

My questions were answered quickly, and my confusion was cleared up. Very helpful.

Date of experience: June 14, 2022

Thumbnail of user mohammadh141
GB
1 review
0 helpful votes
  • Send Message
October 16th, 2021
Verified purchase

The refund was easy and quick. I am very happy with the service.

Date of experience: October 16, 2021

Thumbnail of user heenaa3
India
1 review
0 helpful votes
  • Send Message
September 2nd, 2021
Verified purchase

I have enjoy the very nice time with Chelsea. She is very helpful:)

Date of experience: September 2, 2021

Thumbnail of user arsenp3
Ukraine
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Best!
Always Kind and Provide best service to us.
You are my friend!

Date of experience: November 9, 2022

Thumbnail of user mda175
Bangladesh
1 review
0 helpful votes
  • Send Message
April 26th, 2021
Verified purchase

The support team was very friendly and respond to my questions very quickly

Date of experience: April 26, 2021

Thumbnail of user mdj38
Bangladesh
1 review
0 helpful votes
  • Send Message
March 15th, 2021
Verified purchase

Freelancer.com is a good market place. It is an important marketplace for designers.

Date of experience: March 15, 2021

Thumbnail of user perisail
Malaysia
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

He gave clarity to resolve my problem. He provide links for further information.

Date of experience: March 3, 2021

Thumbnail of user mdsohelr
Bangladesh
1 review
0 helpful votes
  • Send Message
March 7th, 2022
Verified purchase

I have a great experience. I am very please with her. Thank you.

Date of experience: March 7, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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