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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,848
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user anurags43
Qatar
1 review
0 helpful votes
  • Send Message
September 9th, 2021
Verified purchase

He showed patience to understand the request and helped in resolving the issue.

Date of experience: September 9, 2021

Thumbnail of user timothys1249
North Dakota
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Thank you so much for such a great experience! You were very professional.

Date of experience: August 21, 2022

Thumbnail of user riddhig1
India
1 review
0 helpful votes
  • Send Message
September 14th, 2021
Verified purchase

He helped me with my contest refund. He is friendly. Thanks, Jethro M.

Date of experience: September 14, 2021

Thumbnail of user sagart4
India
1 review
0 helpful votes
  • Send Message
January 24th, 2019
Verified purchase

Really found a way from really difficult issue! I cant Explain how much it helped me through issue!

Date of experience: January 24, 2019

Thumbnail of user nowshine
Bangladesh
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

The support team is so nice. Their response is so fast and immediately solve my problem. Thank you

Date of experience: April 30, 2021

Thumbnail of user muhammadn104
Muhammad W.
Pakistan
1 review
0 helpful votes
  • Send Message
March 17th, 2022
Verified purchase

Great Service and help via Jamila O., Elle S. And Addison E. Thanks for your help. I'm satisfied.

Date of experience: March 17, 2022

Thumbnail of user aleksandram23
Italy
1 review
0 helpful votes
  • Send Message
January 3rd, 2022
Verified purchase

They assisted me very quickly and in a very professional way. Thank you guys, you are the best!

Date of experience: January 3, 2022

Thumbnail of user simonaa5
Bulgaria
1 review
0 helpful votes
  • Send Message
October 30th, 2019
Verified purchase

Today I had an issue with an employer and Noelle was very good in solving it - very helpful.

Date of experience: October 30, 2019

Thumbnail of user ramk154
India
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Nice person. If i am get resolution from your side. I would really appreciate to you. Thank you.

Date of experience: September 12, 2022

Thumbnail of user koushikb3
Bangladesh
1 review
0 helpful votes
  • Send Message
January 5th, 2022
Verified purchase

Chelsea is very friendly to talk & great to assist. In the one sentence, "She is Amazing!" :)

Date of experience: January 5, 2022

Thumbnail of user sarfraza1
Pakistan
1 review
1 helpful vote
  • Send Message
March 15th, 2018
Verified purchase

Nice experience kind response nice to talk with katie thank you so much for help. God Bless you...

Date of experience: March 15, 2018

Thumbnail of user awaisk3
Pakistan
1 review
0 helpful votes
  • Send Message
March 3rd, 2020
Verified purchase

Ashton is very nice and kind. He helped me and solved my problem very quickly. Response was good.

Date of experience: March 3, 2020

Thumbnail of user christopherb1251
California
1 review
0 helpful votes
  • Send Message
April 10th, 2021
Verified purchase

I was very glad to have my account reopened. You provided me with verification which was very good.

Date of experience: April 10, 2021

Thumbnail of user juliao90
Massachusetts
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase

My freelancer immediately was able to help me with my refund I was in need of. Very helpful.

Date of experience: August 4, 2021

Thumbnail of user juanignaciou
Argentina
1 review
0 helpful votes
  • Send Message
February 10th, 2022
Verified purchase

I had doubts regarding the payment of the fee and they gave me a fast and quality response

Date of experience: February 10, 2022

Thumbnail of user albertoh60
Egypt
1 review
0 helpful votes
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October 30th, 2021
Verified purchase

She was nice, and professional.
I liked talking to her and she fixed my problem in no time.

Date of experience: October 30, 2021

Thumbnail of user sohels4
Bangladesh
1 review
0 helpful votes
  • Send Message
December 11th, 2019
Verified purchase

He assist me very clearly. He answered my every question that i asked him. I am relay happy.

Date of experience: December 11, 2019

Thumbnail of user cristinab74
Italy
1 review
0 helpful votes
  • Send Message
April 23rd, 2020
Verified purchase

I was reached by the assistant who had understood my problem and gave all the information I needed.

Date of experience: April 23, 2020

Thumbnail of user ashlys13
Colombia
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

Very helpful, it was easy and fast. He helped me with my problems, he is efficient and respectful

Date of experience: August 22, 2021

Thumbnail of user abdulmannana
Pakistan
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

A great website for freelancers. I have been working for about 6 years, an I am very happy

Date of experience: September 4, 2022

Thumbnail of user ntomblibogn
Cameroon
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

I was glad to be attended to, about immediately I made my worry known.
Prompt response. Thank you.

Date of experience: September 14, 2022

Thumbnail of user aghilanm
Malaysia
1 review
0 helpful votes
  • Send Message
March 6th, 2021
Verified purchase

Guide me through with links and all was very help full
Very happy with his or her support

Date of experience: March 6, 2021

Thumbnail of user fazlulr
India
1 review
0 helpful votes
  • Send Message
September 8th, 2021
Verified purchase

Your reply gave me a satisfaction. Your approach was very fast, when my complaint was given to you.

Date of experience: September 8, 2021

Thumbnail of user deepakd9
Indonesia
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Nice talk, No hesitant and such a great person than others. In other word "YOU ARE DOING SUCH A GREAT JOB "

Date of experience: August 3, 2017

Thumbnail of user beingv1
India
2 reviews
0 helpful votes
  • Send Message
April 20th, 2019
Verified purchase

I am Happy with Claudia and this is very Good experience for me

I will give you 5 start for Claudia

Thanks

Date of experience: April 15, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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