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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,849
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mdbillalh1
Bangladesh
1 review
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Their support team hear the words to provide best solution for user's. I got the solution totally.

Date of experience: July 14, 2022

Thumbnail of user syahiraj
Malaysia
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

Very helpful and answer to all my question well, also very polite

Date of experience: December 11, 2021

Thumbnail of user andreeaancaf
Romania
1 review
0 helpful votes
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October 16th, 2018
Verified purchase

Very good experience, she helped through the process and she was polite...

Date of experience: October 15, 2018

Thumbnail of user nurj4
India
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

I'm happy to work here.Its a great experience to do such jobs.

Date of experience: December 10, 2021

Thumbnail of user chandras95
India
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I like it very much. No more talk. Just straight forward about the work as I like.

Date of experience: July 26, 2021

Thumbnail of user chukm
Nigeria
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

The customer support team on Freelancer.com has really improved over the years.

Date of experience: November 13, 2021

Thumbnail of user mykytah1
Poland
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

I love Freelancer~
I hope to work with many clients in freelancer.com.

Date of experience: September 22, 2021

Thumbnail of user wyclifeo1
Kenya
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Fantastic support from Harriet A, Thanks again. Glad for your kind support

Date of experience: October 11, 2022

Thumbnail of user patriced96
Pennsylvania
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

I wanted a refund and I got it thanks for helping me

Date of experience: September 15, 2022

Thumbnail of user ezequielm17
VE
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

The technical support team is excellent. They solved the problem very quickly.

Date of experience: January 27, 2022

Thumbnail of user muhammadb28
Pakistan
1 review
0 helpful votes
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April 9th, 2018
Verified purchase

Very helpful and premium service. Love. 100% satisfaction. Highly recommended. Love freelancer

Date of experience: April 8, 2018

Thumbnail of user mdehteshamk
Bangladesh
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Thanks for your effort and time. I'm happy with your positive attitude.

Date of experience: July 26, 2021

Thumbnail of user talhas12
India
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

I wanted to be a verified freelancer to get some genuine customers

Service
Value

Date of experience: May 17, 2021

Thumbnail of user blacks21
South Carolina
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

Un-eventful Just the why I like my tech support. I was quick easy and to the point.

Date of experience: July 30, 2021

Thumbnail of user mdrifatrahmanr
Bangladesh
1 review
0 helpful votes
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October 24th, 2021
Verified purchase

Nice service, I am getting very helpful with the service.
Thank you.

Date of experience: October 24, 2021

Thumbnail of user estephaniee1
Guatemala
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

The freelancer support user was kind and explain very well the situation.

Date of experience: November 4, 2022

Thumbnail of user vasiliosb
Albania
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Donald was very helpful. He explained perfectly what i was looking for!

Date of experience: August 2, 2021

Thumbnail of user ashrafe11
Egypt
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Fast and nice replay thanks and i hope connect with you again

Date of experience: February 1, 2022

Thumbnail of user noneyab17
Georgia
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Jessica was kind, patient, understanding, responsive, and the issue was easily resolved.

Date of experience: August 2, 2021

Thumbnail of user yasmino4
Saudi Arabia
1 review
0 helpful votes
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October 3rd, 2019
Verified purchase

He's so helpful and political in talking, quick responses, thanks so much...

Date of experience: October 3, 2019

Thumbnail of user kandarpt1
India
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Smooth experience, great support team and quick. They helped end to end.

Date of experience: May 25, 2022

Thumbnail of user hassanh127
Egypt
1 review
0 helpful votes
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September 7th, 2022
Verified purchase

Freelancer is the best site to work thanks for being verified freelancer

Date of experience: September 7, 2022

Thumbnail of user islamm9
Egypt
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Very helpful with as many details as possible and responding within minutes.

Date of experience: August 3, 2021

Thumbnail of user erinleighe
South Africa
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Excellent service, thanks so much for the help. Appreciate it very much

Date of experience: September 17, 2021

Thumbnail of user michaelm1562
India
1 review
0 helpful votes
  • Send Message
July 8th, 2018
Verified purchase

Excellent Service!
Nice to talk with you!
Thank you so much Eric!

Date of experience: July 5, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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