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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,849
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jenna32
Netherlands
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

The support was very helpful and will take care of the problem!

Date of experience: November 18, 2021

Thumbnail of user eunicea30
Nigeria
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

The response so far is excellent and the team is still responding to my request
Thank you

Date of experience: November 18, 2021

Thumbnail of user rafaelas16
Brazil
1 review
0 helpful votes
  • Send Message
April 17th, 2021
Verified purchase

The service was excellent, Kelvin was attentive and cleared up all doubts.

Date of experience: April 17, 2021

Thumbnail of user amits159
Canada
1 review
0 helpful votes
  • Send Message
July 14th, 2020
Verified purchase

It was easy to connect and discuss the issues. Quickly answered the

Date of experience: July 14, 2020

Thumbnail of user rupayanc
Bangladesh
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

It was great to support and I always appreciate for good support.

Date of experience: October 28, 2021

Thumbnail of user ionutb3
Romania
1 review
0 helpful votes
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June 17th, 2020
Verified purchase

Ashton gave me a good impression from the way he communicated with me. He was really helpful.

Date of experience: June 17, 2020

Thumbnail of user muhammadm125
Pakistan
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

It was great assistance. She was good at guiding as i am new as a freelancer.
Thanks

Date of experience: August 12, 2021

Thumbnail of user sabai3
Pakistan
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

He is so helpful, he assist me in a very proper way

Date of experience: July 27, 2022

Thumbnail of user allianad
Philippines
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

It was good that the support system take an action to it

Date of experience: August 11, 2021

Thumbnail of user ravinderk35
India
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Guinevere is understand my problem and help to fix my issue this.

Date of experience: July 28, 2022

Thumbnail of user sergiof47
Colombia
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Jessica was very helpful. She guided me through the process very quick.

Date of experience: June 1, 2021

Thumbnail of user ahmedy32
Egypt
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Very helpful he got me what i want in very short time

Date of experience: November 18, 2021

Thumbnail of user suzanaa5
Montenegro
1 review
0 helpful votes
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October 14th, 2021
Verified purchase

Avery was very pleasant and nice to talk to. She explained the product and processed it quickly.

Date of experience: October 14, 2021

Thumbnail of user saharj3
Turkey
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

One of the most fast and helpful experience of support that I've ever had!
Thanks the team.

Date of experience: February 10, 2022

Thumbnail of user mohamade19
Lebanon
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Great experience and fast response the supporters were very nice and kind

Date of experience: August 17, 2021

Thumbnail of user muhammadz44
Pakistan
1 review
0 helpful votes
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October 18th, 2020
Verified purchase

A little bit late to connect to representative. But support is great.

Date of experience: October 18, 2020

Thumbnail of user albertoh61
Egypt
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

He/she was great, helped me out and was patient and understandable, I wish him/her a nice day.

Date of experience: November 18, 2021

Thumbnail of user sowris
India
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

It was good, the experience is good. They were kind and helping

Date of experience: October 12, 2021

Thumbnail of user muzammilt
Pakistan
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Kevin had assisted me with every question I had. Overall great experience!

Date of experience: April 18, 2021

Thumbnail of user dominiks14
Sweden
1 review
0 helpful votes
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December 10th, 2019
Verified purchase

Ashton quickly told me what to do and helped me on a way to resolve my issue.

Date of experience: December 10, 2019

Thumbnail of user sandeepk195
India
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

I got the response from the service team on time and I'm satisfied with the great support

Date of experience: September 4, 2022

Thumbnail of user artashesa2
Armenia
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Very helpful. I am very satisfied with support. Thank you so much

Date of experience: June 1, 2021

Thumbnail of user gayand
Sri Lanka
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

Good communicate of customers. And very good support for me. Thank you

Date of experience: June 5, 2021

Thumbnail of user abiolao3
Nigeria
1 review
1 helpful vote
  • Send Message
October 19th, 2019
Verified purchase

I have a nice time with her with all my questions answered.

Date of experience: October 18, 2019

Thumbnail of user maheshn14
India
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

Their work is very good, they have solved my problem very quickly.

Date of experience: August 5, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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