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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user noelpaulg
Philippines
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Harriet A. Was very pleasant to talk with. They were able to solve my issue in a very short time!

Date of experience: September 12, 2022

Thumbnail of user florianc31
Norway
1 review
0 helpful votes
  • Send Message
October 6th, 2022
Verified purchase

I use it for a short time and I can start but for the moment everything is good for me.

Date of experience: October 6, 2022

Thumbnail of user omarz43
Egypt
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Maine was so helpful
I appreciate that so much
I just want the trailer subscription and when I logged in I found that I have a negative balance

Date of experience: November 14, 2022

Thumbnail of user rawishp
Pakistan
1 review
0 helpful votes
  • Send Message
July 15th, 2018
Verified purchase

Josie G is very helpful on chat support session and she solved issue very quickly Thank you so much Josie G and Freelancer

Date of experience: July 13, 2018

Thumbnail of user mdy
India
1 review
0 helpful votes
  • Send Message
August 6th, 2018

My account is closed please Help me to reopen i have never Done any Thing Against Term and Condition please reopen my account

Date of experience: August 6, 2018

Thumbnail of user mukeshk106
India
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Superb and fantastic
Superb and fantastic
Superb and fantastic
Superb and fantastic

Date of experience: August 4, 2024

Thumbnail of user deepakr21
Nepal
1 review
0 helpful votes
  • Send Message
August 6th, 2019
Verified purchase

It was an awesome experience to chat... It was a helpful conversation with him... Great work...

Date of experience: August 6, 2019

Thumbnail of user mdmosharaft
Bangladesh
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

I asked to help freelancer team to remove my duplicate account. They help me a lot.

Date of experience: August 31, 2022

Thumbnail of user dattatrayw
India
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

I got good and nice work. Thanks for the same. The logo is quality level work.

Date of experience: December 30, 2021

Thumbnail of user zeeshana57
Pakistan
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Satisfied with the service. They reached out to me and helped me to solve issue. Thanks!

Date of experience: June 23, 2022

Thumbnail of user dominiquem146
Colorado
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

I just know the issue I had was solved immediately by the representative without any escalation.

Date of experience: October 17, 2022

Thumbnail of user bradb655
New Jersey
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Quick and easy to get the refund and I thank you. You have a good team.

Date of experience: June 29, 2022

Thumbnail of user doganp
Turkey
1 review
0 helpful votes
  • Send Message
November 14th, 2022
Verified purchase

Thank you very much for your help and interest. Answered all my questions. Thank you freelancer

Date of experience: November 14, 2022

Thumbnail of user adrianal102
Peru
1 review
0 helpful votes
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January 15th, 2022
Verified purchase

It was really helpful. The woman was really nice to me and resolves my problem asap

Date of experience: January 15, 2022

Thumbnail of user andreah616
Germany
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

From start to end it is a fantastic platform to work with from an agency perspective.

Date of experience: July 14, 2021

Thumbnail of user shrirams4
India
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

It's good And well assisting with the question. And quite frankly 10/10 for the supporting team..

Date of experience: July 4, 2022

Thumbnail of user alirezah9
Afghanistan
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

He/she was polite and responsive. Thanks
I think and I hope my issue is resolved now.

Date of experience: July 11, 2022

Thumbnail of user bogdans14
Romania
1 review
0 helpful votes
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February 27th, 2020
Verified purchase

He perfectly understood my problem and provided the necessary steps in order to solve the problem.

Date of experience: February 27, 2020

Thumbnail of user pranshud1
India
1 review
0 helpful votes
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February 21st, 2020
Verified purchase

The executive was very quick and helpful. I got the solution to my problem very easily.

Date of experience: February 20, 2020

Thumbnail of user gregoryi42
Nigeria
1 review
0 helpful votes
  • Send Message
April 24th, 2021
Verified purchase

They are always ready in helping out both Freelancers and Employer in any issues they have.

Date of experience: April 24, 2021

Thumbnail of user krishanthak2
Sri Lanka
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

They really helpful and given refund for me for accepting a project and cancel by client.

Date of experience: June 28, 2021

Thumbnail of user tonys1581
India
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

The support team is good but experience with security team is worst they didn't even respond.

Date of experience: September 11, 2022

Thumbnail of user mdm80
Bangladesh
1 review
0 helpful votes
  • Send Message
August 15th, 2020
Verified purchase

Ashton D provide me a good support. He is a skilled support team member of freelancer

Date of experience: August 15, 2020

Thumbnail of user khalidh27
Pakistan
1 review
0 helpful votes
  • Send Message
May 22nd, 2021
Verified purchase

I am very happy to all the services given to me. A fast prompt to reply.

Date of experience: May 22, 2021

Thumbnail of user khurrams21
Pakistan
1 review
0 helpful votes
  • Send Message
August 2nd, 2021
Verified purchase

I really appreciate the way the support team me helped me in solving my account problem.

Date of experience: August 2, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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