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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user baranc1
Turkey
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

I was in a very difficult situation.
It helped me perfectly.
I really thank him. It made me happy.

Date of experience: September 28, 2022

Thumbnail of user shafirr
Sri Lanka
1 review
0 helpful votes
  • Send Message
August 8th, 2019

Anastasia D has excellent and great, she was responsive and helpful...

Date of experience: August 7, 2019

Thumbnail of user muhammada641
Pakistan
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

Very smooth and easy dealing, cooperated and explained everything - thank you.

Date of experience: December 26, 2022

Thumbnail of user ariannat13
Italy
1 review
0 helpful votes
  • Send Message
November 13th, 2022
Verified purchase

The response from Judith J. Was helpful and the matter resolved.

Date of experience: November 13, 2022

Thumbnail of user wangj8
Denmark
1 review
0 helpful votes
  • Send Message
November 1st, 2019
Verified purchase

I am very satisfied with your service. He is very kind.

Date of experience: October 31, 2019

Thumbnail of user mdgonib
Bangladesh
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

Byron! Is a very helpful person and I am very happy

Date of experience: October 19, 2021

Thumbnail of user viveks121
India
1 review
0 helpful votes
  • Send Message
March 29th, 2022
Verified purchase

Good and supportive staff and get quick solution for my query

Date of experience: March 29, 2022

Thumbnail of user mrhk
Bangladesh
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

Great! The issue is resolved. The representative answered my questions well.

Date of experience: December 27, 2022

Thumbnail of user amitj48
India
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Satisfied with the resolution. The executive was patient and soft spoken.

Date of experience: October 2, 2022

Thumbnail of user gonzalof18
Argentina
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Very friendly at all times. Support has answered all my queries.

Date of experience: December 2, 2021

Thumbnail of user coltonc11
Bulgaria
1 review
0 helpful votes
  • Send Message
November 1st, 2019
Verified purchase

Great Support! Thank you, Jessica! You should be a manager! :D

Date of experience: October 30, 2019

Thumbnail of user motaweaa1
PS
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Brilliant Performance and Quick response and cooperation.
Good luck to you

Date of experience: May 5, 2021

Thumbnail of user ahsanr11
Pakistan
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

The conversation with Chelsea went very well, she is very professional.

Date of experience: April 21, 2022

Thumbnail of user hiteshb11
Canada
1 review
0 helpful votes
  • Send Message
July 7th, 2020
Verified purchase

The freelancer.com assistance was quick and helped to resolve the conflict.

Date of experience: July 7, 2020

Thumbnail of user mda117
MD A.
Bangladesh
1 review
0 helpful votes
  • Send Message
June 10th, 2020
Verified purchase

I told my problem to her at one he give me replay and give me the solve of my problem. Thank You

Date of experience: June 10, 2020

Thumbnail of user chiragp34
India
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

Great Support! I need that kind of support member every time.

Date of experience: July 3, 2022

Thumbnail of user vladislava11
RU
1 review
0 helpful votes
  • Send Message
May 10th, 2021
Verified purchase

The issue with getting the Preferred Freelancer status was successfully resolved.

Date of experience: May 10, 2021

Thumbnail of user noval18
Nigeria
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Love the fast response by the team and patience
Truly wonderful

Date of experience: September 16, 2022

Thumbnail of user evanj82
Utah
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

The response time was excellent and a sensible solution was proposed.

Date of experience: July 9, 2021

Thumbnail of user narmeenn
Pakistan
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Amazing communication and easy to understand each and everything on point.

Date of experience: October 22, 2021

Thumbnail of user seyedb
AE
1 review
0 helpful votes
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February 23rd, 2020
Verified purchase

She/he answered all my question perfectly and solved my problems completely.

Date of experience: February 23, 2020

Thumbnail of user youstinah
Egypt
1 review
0 helpful votes
  • Send Message
July 18th, 2021
Verified purchase

It's helpful and supportive, very fast at responding and taking actions.

Date of experience: July 18, 2021

Thumbnail of user faisala210
Pakistan
1 review
0 helpful votes
  • Send Message
January 15th, 2022
Verified purchase

This is very helpful and guide me easily terms and conditions

Date of experience: January 15, 2022

Thumbnail of user revivialr
Pakistan
1 review
0 helpful votes
  • Send Message
February 27th, 2020
Verified purchase

She really supported me well
She is kind and cooperative A+++++++++++

Date of experience: February 27, 2020

Thumbnail of user anushap1
India
1 review
0 helpful votes
  • Send Message
February 2nd, 2018
Verified purchase

He is really helpful... He took an extra step of contacting Tier 2 for my query... He is cool...

Date of experience: February 2, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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