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Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
The consultant was clear and was patient with what i needed
Date of experience: December 7, 2021
Simply, I always find them helpful. I love their customer services.
Date of experience: April 6, 2021
It's soo comfortable, quick, and immediate. And helpful at every step.
Date of experience: July 20, 2021
Many thanks, Chelsea for the fantastic support. Best support services ever!
Date of experience: May 25, 2022
She is a perfect agent and very patient, outstanding and helpful.
Date of experience: March 9, 2020
Re-open my closed Account..., which is closed due to some reasons
Date of experience: March 8, 2022
I had good experience and my questions answered and issues solved
Date of experience: July 16, 2022
The support and guidance is very good and clear.
Thank You
Date of experience: July 28, 2021
Professional and prompt support. Ashton answered my questions quickly and exactly.
Date of experience: August 14, 2020
Thank's for your courtesy. Your support was so fast and helpful.
Date of experience: July 20, 2022
Michelle A quickly and easily assisted me in solving a problem.
Date of experience: September 30, 2019
He's very patient and help very well and fast!
Now i'm waiting for the resolution of the problem :)
Date of experience: October 7, 2020
Orion was very supportive and solved my query very much satisfied
Date of experience: April 11, 2021
The support team was helpful. They resolved the issue very well.
Date of experience: February 1, 2022
Thank you I received exactly the help I needed.
Kindly yours
Date of experience: August 2, 2021
Perfect person i saw in support service in my life :D
Date of experience: July 20, 2022
The Freelance.com team is very fast and very active. Thank you
Date of experience: December 14, 2021
Prompt and courteous customer service with follow ups for better service
Date of experience: May 30, 2022
Very quick to reply and took the time to follow up
Date of experience: March 31, 2020
I really enjoyed the quality of the provided services and info.
Date of experience: October 7, 2019
Thank you Maddox B with your help with my billing issue!
Date of experience: March 7, 2021
He is patient. Hope he will reduce my account restriction time
Date of experience: June 20, 2022
Chelsea was a good communicator. She was very friendly and helpful.
Date of experience: October 12, 2021
Freelancer is a Fraudulent rip off. They will try and steal you money. Its hard to believe that this company is still aloud to operate with so many contractors and Employers being ripped off. I wish i did product review search before I used them. Im $921 out of pocket for nothing in return. Their support is the worst in the world. No telephone support like other companies and terrible email support and response times.
Here is my story. I hired a contractor to do some website work after paying one of freelancers staff a fee of $32 fee to recommend the best freelancer for the job. I interviewed the contractor they recommended, I awarded the job to him and we agreed on a timeframe to complete the work. I then paid $800 for the job plus other admin fees $27 & $18 to Freelancer. Once I had paid freelancer the funds, the contractor then said he was going on holidays and would not be free much to do the work. We clearly discussed the time frame and he assured me he was available to complete the job. But then as soon as the job was awarded and moneys transfer to Freelancer the contractor told me he is now not available much to do the work.
I needed to get the job done and decided to get somebody else to do the work from a different agency. The contractor demanded he gets paid $100. Basically for just the job interview. No work had started or documents were provided to the contractor. I told him its ridiculous you wanted to get paid for briefly discussing the job over skype, but he demanded to get paid $100 for the job interview. I contacted Freelancer support and they told me there was an arbitration process that had to be followed. So I did that and paid another $42. The contractor backed down and I was won the dispute. They still will not release my money back to me even though i clearly won and no work has even started.
Freelancer has now frozen my funds and mentioned in the notes that this matter will be resolved in 64 days. 64 days my friends, can you believe it 64 days.(Note I can still deposit more money though) They has asked me to supply my passport, rates notices and other proof of id. I thought this was ridiculous but as this was not need in the beginning but did as they requested. Absolutely made no difference. Their poor support has disappeared.
This drama has been going on for 3months now. Im $921 out of pocket. I can not get a refund or use the money to get any work done.
Its not worth it to ever use this company. There are other better reputable alternatives with support.
64 days time frame to solve a support ticket is ridiculous can your business afford that?
Date of experience: March 15, 2016
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Tony. We understand your frustration. It shows that this is being reviewed. Kindly continue to refer to ticket SSS-845-62214 and the Verification Center for further instructions. Thank you!