• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user anthonym2236
Costa Rica
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

Was an amazing and smooth service by freelancer team and Chelsea

Date of experience: May 5, 2022

Thumbnail of user romanh46
Switzerland
1 review
0 helpful votes
  • Send Message
May 31st, 2021
Verified purchase

Very pleasant and nice staff member, thank you very much Chelsea

Date of experience: May 31, 2021

Thumbnail of user amitkumars4
Bangladesh
1 review
0 helpful votes
  • Send Message
August 17th, 2021
Verified purchase

Very good experience. I am very happy. They have give me update time to time. Thank you very much.

Date of experience: August 17, 2021

Thumbnail of user sviatoslavv
Sweden
1 review
0 helpful votes
  • Send Message
December 12th, 2019
Verified purchase

Quick and simple (50 characters necessary... still not enough... now enough)

Date of experience: December 12, 2019

Thumbnail of user jiaxiangg
Washington
1 review
0 helpful votes
  • Send Message
August 26th, 2020
Verified purchase

It was a good conversation, Ashton D. Helped my a lot.

Date of experience: August 26, 2020

Thumbnail of user meliht1
Turkey
1 review
0 helpful votes
  • Send Message
November 20th, 2021
Verified purchase

Kelly It was helpful and kind to me thanks to her/him

Date of experience: November 20, 2021

Thumbnail of user mohds69
India
1 review
0 helpful votes
  • Send Message
August 23rd, 2021
Verified purchase

Good experience and every thing was explained properly and in details

Date of experience: August 23, 2021

Thumbnail of user hsamettine
Turkey
1 review
0 helpful votes
  • Send Message
June 8th, 2021
Verified purchase

It was a good and helpful conversation. Assistant was very receptive.

Date of experience: June 8, 2021

Thumbnail of user sayrabeguml
Bangladesh
1 review
0 helpful votes
  • Send Message
August 23rd, 2021
Verified purchase

Thank you so much. They help me step by step and give me a solution as soon as possible.

Date of experience: August 23, 2021

Thumbnail of user petrusv1
South Africa
1 review
0 helpful votes
  • Send Message
August 27th, 2020
Verified purchase

She was knowledgeable and was able to answer all my questions

Date of experience: August 27, 2020

Thumbnail of user mohamedb66
Algeria
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase

Everything was good the guy was nice im saying nothing, but dont close the chat while im typing :))

Date of experience: August 27, 2020

Thumbnail of user micheles922
Brazil
1 review
0 helpful votes
  • Send Message
October 29th, 2021
Verified purchase

Very fast and helpful support, solved and removed all my doubts.

Date of experience: October 29, 2021

Thumbnail of user donaldp756
India
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Excellent support person i've ever spoke and very kind and supportive

Date of experience: December 1, 2022

Thumbnail of user vangaa
Cameroon
1 review
0 helpful votes
  • Send Message
October 15th, 2019
Verified purchase

She was able to find a reasonable solution to my problem that other have not been able to resolve.

Date of experience: October 14, 2019

Thumbnail of user raquelc95
AE
1 review
0 helpful votes
  • Send Message
April 22nd, 2021
Verified purchase

I was assisted by Orion and it he's very good and nice. All my questions was answered very cleary.

Date of experience: April 22, 2021

Thumbnail of user kelechii1
Nigeria
1 review
0 helpful votes
  • Send Message
September 2nd, 2021
Verified purchase

I enjoy the chat and he gave me the needed information

Date of experience: September 2, 2021

Thumbnail of user udeshikaa1
Sri Lanka
1 review
0 helpful votes
  • Send Message
July 24th, 2020
Verified purchase

I got really quick response for my matter. Really appreciate it.

Date of experience: July 24, 2020

Thumbnail of user faitho42
Nigeria
1 review
0 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

Kelvin R. Was able to guide me through the challenges. Which was all I needed. Thank you Kelvin R.

Date of experience: June 14, 2021

Thumbnail of user armank12
Pakistan
1 review
0 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

He is very polite and supportive. Provided full information and support.

Date of experience: June 15, 2022

Thumbnail of user kirshnap
Bangladesh
1 review
0 helpful votes
  • Send Message
March 27th, 2021
Verified purchase

Orion A. Give me helpful service. Thank you for your service.

Date of experience: March 27, 2021

Thumbnail of user pankajk99
India
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

It was great communication. Great to discuss regarding some issues too.

Date of experience: June 16, 2022

Thumbnail of user elenad77
New York
1 review
0 helpful votes
  • Send Message
January 6th, 2020
Verified purchase

He is very kind of me... I think that this is the policy of Freelancer.com..

Date of experience: January 5, 2020

Thumbnail of user gamala13
Indonesia
1 review
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase

I was instantly connected to Javier, and it was a good experience all in all.

Date of experience: October 16, 2022

Thumbnail of user aislingo6
Ireland
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase

The case managers provided all of the necessary information. The procedure was simple and fast.

Date of experience: March 28, 2022

Thumbnail of user jahidh13
Nevada
1 review
0 helpful votes
  • Send Message
November 9th, 2021
Verified purchase

I love it your service because i refund my currency so i am very happy

Date of experience: November 9, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?