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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user haidera20
Pakistan
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

Judith J helped me resolve my issue and made me understand my account verification process

Date of experience: July 7, 2021

Thumbnail of user mohammeda352
PS
1 review
0 helpful votes
  • Send Message
February 14th, 2020
Verified purchase

Fast in response and fix half of my problem and waiting for the next half

Date of experience: February 14, 2020

Thumbnail of user stephens2181
Nigeria
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

The assistant was very helpful. He helped me understand the situation clearly and was patient.

Date of experience: May 20, 2022

Thumbnail of user jenisht1
India
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

I like the way to support they provide very nice support to client and freelancers

Date of experience: April 20, 2022

Thumbnail of user usmana9
Pakistan
1 review
1 helpful vote
  • Send Message
June 3rd, 2016

Yes your logo working is perfect and reason able and i am appreciate your work.

Date of experience: June 2, 2016

Thumbnail of user barunb
Bangladesh
1 review
0 helpful votes
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December 25th, 2018
Verified purchase

100% Helpful... Thank you for helping me,

I'm really very happy. Thank you so much.

Date of experience: December 24, 2018

Thumbnail of user asmaakterm
Bangladesh
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Details were smooth and perfect. And it was fast as well. I really appreciate it.

Date of experience: July 29, 2021

Thumbnail of user aqeela14
Pakistan
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Very cheerful and understandable point to point questions and was done in no time :)

Date of experience: December 14, 2021

Thumbnail of user louiserm
South Africa
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

I have a great help from Tara, i got a clarity and what to do

Date of experience: August 4, 2021

Thumbnail of user mds191
Bangladesh
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

He is Good at handling clients. He is a nice person, well behave and punctual

Date of experience: April 11, 2021

Thumbnail of user aymanm39
Egypt
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Provide to me all information and solve my problem. He was very helpful to me

Date of experience: June 20, 2022

Thumbnail of user vaishalia5
India
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Good support by Lauren D. Lauren is very good. Helped me a lot. Big Thanks.

Date of experience: April 9, 2021

Thumbnail of user mohamedw18
Tunisia
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

The questions were clear, the interviewer was easy to talk to, I am 100% satisfied

Date of experience: July 29, 2022

Thumbnail of user nabila40
Pakistan
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

The issue was related to the project fee and was resolved immediately. Great support experience.

Date of experience: August 12, 2021

Thumbnail of user joek904
Illinois
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

The help that I received today was very helpful and I was treated with kindness.

Date of experience: May 4, 2022

Thumbnail of user sherifs25
Egypt
1 review
0 helpful votes
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October 14th, 2021
Verified purchase

Great experience and i were able to get good work there and earn good money.

Date of experience: October 14, 2021

Thumbnail of user mostafam33
Egypt
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Very good customer support agent, answer my question clearly and help my with my problem

Date of experience: August 14, 2021

Thumbnail of user oussamal4
Morocco
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

I would like to say Thanks to Alexa F. For the time and the help

Date of experience: September 6, 2022

Thumbnail of user sahile1
Azerbaijan
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

I found and reported some mistakes in the site. They fixed all the mistakes :)

Date of experience: September 16, 2021

Thumbnail of user aymana72
Sudan
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

No word can explain this nice journey in customer service
Thanks for this best service

Date of experience: September 1, 2022

Thumbnail of user ahmedh155
Egypt
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

She helped me in a quick and easy way.
She was very helpful and cooperative.

Date of experience: August 29, 2021

Thumbnail of user muhammads300
Pakistan
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

I can do data entry job and form. Filling job and typing also thank you

Date of experience: February 24, 2022

Thumbnail of user ambarkb
GB
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Good timing and good experience. The person who chat with is very helpful and knowledgeable

Date of experience: September 14, 2022

Thumbnail of user jovannyr5
Colombia
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

The service is good, thank's!, the misses maine she was the one who attended me

Date of experience: September 4, 2022

Thumbnail of user afiaa5
Pakistan
1 review
0 helpful votes
  • Send Message
June 12th, 2021
Verified purchase

The support was very helpful and patiently listened to all the complains and resolved them.

Service
Quality

Date of experience: June 12, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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