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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,852
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user kbrag
Turkey
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

Thank you very much for the help of the Freelancer team. It was very useful.

Date of experience: April 14, 2022

Thumbnail of user ahmedalik
Egypt
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

Enjoy and gain new experiences in graphic art and the art of dealing with people.

Date of experience: August 21, 2022

Thumbnail of user burako9
Turkey
1 review
0 helpful votes
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November 10th, 2020
Verified purchase

He tried to explain how to work and what's the plans to solve these problems.

Date of experience: November 10, 2020

Thumbnail of user rezas33
Germany
1 review
0 helpful votes
  • Send Message
June 15th, 2021
Verified purchase

I had a question.
I asked him.
He finally patiently answered me completely.
I enjoyed

Date of experience: June 15, 2021

Thumbnail of user andreiv11
GB
1 review
0 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

Very open and helpful, explain me everything and help me to get aware about scams

Date of experience: June 14, 2021

Thumbnail of user abdulbasita
California
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

It was very nice talking to her and love to work with people like her.

Date of experience: August 23, 2022

Thumbnail of user muhammadz62
Pakistan
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I appreciate their efforts and support to me and I am happy to be a member of freelancer.com.

Date of experience: November 30, 2021

Thumbnail of user abdulw22
Pakistan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I have no words to say its great platform and great recruitment team. I would say "Thumbs Up"...

Date of experience: August 3, 2017

Thumbnail of user inversionesl
Chile
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

It was a great experience, fast and reliable. It was up to my expectations and more.
Thank you

Date of experience: July 1, 2020

Thumbnail of user arigelas
India
1 review
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

Hi,
I have received a prompt response received for my refund issue and my issue has been resolved.

Date of experience: July 19, 2022

Thumbnail of user mdsopenb
Bangladesh
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

He helped me a lot. He is a good person. I am very happy to talk to him

Date of experience: November 20, 2022

Thumbnail of user priyanshn
India
1 review
0 helpful votes
  • Send Message
August 6th, 2022
Verified purchase

Team helped me after I mailed them my problem and now I am able to resume my work. Thanks to them.

Date of experience: August 6, 2022

Thumbnail of user artr73
District of Columbia
1 review
0 helpful votes
  • Send Message
April 2nd, 2022
Verified purchase

Although people responded to my issue, it should not have taken as long as it did to resolve.

Date of experience: March 3, 2022

Thumbnail of user hamzaa15
PS
1 review
0 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

Thanks to Freelancer, my account was activated quickly and support works efficiently and quickly
It's great and I'm glad I'm part of Freelancer

Date of experience: August 7, 2017

Thumbnail of user alejandrab63
Chile
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Well, My oral English is basic, but I think I was able to communicate and that Kevin was able to understand me and I him.

Date of experience: October 21, 2022

Thumbnail of user manojk195
India
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

It was great discussion, communication was clear and spot on.

Date of experience: March 15, 2022

Thumbnail of user rafaelc240
Ecuador
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Nice to talk to Chelsea, everything was clear and kind.

Date of experience: May 16, 2022

Thumbnail of user zohaibj
Pakistan
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I really have good exp with freelancer support i really like way of talking

Date of experience: November 10, 2022

Thumbnail of user eflatunbasrih
Montenegro
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

It was a warm and helping experience. Kindly asked their questions and was helpful.

Date of experience: April 4, 2022

Thumbnail of user amirk46
India
1 review
0 helpful votes
  • Send Message
July 29th, 2020
Verified purchase

Great experience...
Got my doubt clear as fast as possible

Date of experience: July 29, 2020

Thumbnail of user chermitib
Tunisia
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

Chelsea is very professional, she was very kind and helpful, thank you very much

Date of experience: September 29, 2022

Thumbnail of user sabiuh
Nigeria
1 review
0 helpful votes
  • Send Message
January 19th, 2020
Verified purchase

It was straight forward and easy to understand
The replies was quick and clear

Date of experience: January 17, 2020

Thumbnail of user sidrai3
Pakistan
1 review
0 helpful votes
  • Send Message
April 28th, 2022
Verified purchase

Support has reply me very timely, Thanks for your support.

Date of experience: April 28, 2022

Thumbnail of user naveent3
India
1 review
0 helpful votes
  • Send Message
March 17th, 2021
Verified purchase

Good i am really satisfied.if i need further information i will back to you

Date of experience: March 17, 2021

Thumbnail of user cieram7
California
1 review
0 helpful votes
  • Send Message
May 4th, 2021
Verified purchase

Understood my complaint and fixed the problem to my satisfaction.

Date of experience: May 4, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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