• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,852
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ramt9
India
1 review
0 helpful votes
  • Send Message
March 9th, 2021
Verified purchase

Debra assist me nicely and solve my problem. Thanks debra

Date of experience: March 9, 2021

Thumbnail of user chineduma
Nigeria
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

Lovely, the experience was to the point and swiftly resolved

Date of experience: May 19, 2022

Thumbnail of user srdjanp2
Serbia
1 review
0 helpful votes
  • Send Message
September 16th, 2020
Verified purchase

The agent was informative and helpful, although the question was not in his domain

Date of experience: September 16, 2020

Thumbnail of user tusharg17
India
1 review
0 helpful votes
  • Send Message
October 9th, 2021
Verified purchase

He helped me a lot. Assisted me in a good way polite and fast

Date of experience: October 9, 2021

Thumbnail of user lakhank2
India
1 review
0 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

My experience is very good. She ask question very politely.

Date of experience: December 28, 2022

Thumbnail of user monalid4
India
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

Thanks for the support on the case. It was helpful.

Date of experience: January 12, 2022

Thumbnail of user mohammede67
Germany
1 review
0 helpful votes
  • Send Message
January 10th, 2022
Verified purchase

He was excellent and professional man i hope to contact with again and again

Date of experience: January 10, 2022

Thumbnail of user alicem744
Kenya
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

It was a short and straight-to-the-point interview. And my interviewer Chelsea was really nice.

Date of experience: July 4, 2022

Thumbnail of user meenakshij5
India
1 review
0 helpful votes
  • Send Message
July 8th, 2021
Verified purchase

Overall good, he is guide to me step to step regarding my account verification

Date of experience: July 8, 2021

Thumbnail of user phucp8
Viet Nam
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

Very useful and detail information help. Thank you very much

Date of experience: November 6, 2022

Thumbnail of user asmirk1
BA
1 review
0 helpful votes
  • Send Message
December 4th, 2021
Verified purchase

The guy was awesome, provided me with the information that I was looking for!

Date of experience: December 4, 2021

Thumbnail of user joelw118
New York
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Short and to the point, got the response I needed.

Date of experience: February 13, 2020

Thumbnail of user nomavab
South Africa
1 review
0 helpful votes
  • Send Message
October 21st, 2021
Verified purchase

What a quick response thank you so much...
Much appreciated

Date of experience: October 21, 2021

Thumbnail of user hosama10
Egypt
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

Freelancer' support team is very cooperative. Thank you very much

Date of experience: April 5, 2022

Thumbnail of user johnlloydl
Philippines
1 review
0 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

Very professional.
Support Team is very responsive to my emails.

Date of experience: March 11, 2021

Thumbnail of user ayeshaz9
Pakistan
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

Really great.
Very helpful
Feeling relax. Great experience
Carry on.

Date of experience: November 11, 2021

Thumbnail of user siddheshwarm
India
1 review
0 helpful votes
  • Send Message
March 1st, 2020
Verified purchase

Ever best support. Help was appreciated. He was full of knowledge of his work

Date of experience: February 29, 2020

Thumbnail of user marinab125
Ukraine
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

It was helpful. All questions that were asked were answered.

Date of experience: July 22, 2021

Thumbnail of user sampak
Bangladesh
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

He was very helpful, I am very happy. Highly recommended

Date of experience: July 22, 2021

Thumbnail of user fernandop115
South Africa
1 review
0 helpful votes
  • Send Message
July 21st, 2021
Verified purchase

Very quick respond and very helpful advice from Judith J.

Date of experience: July 21, 2021

Thumbnail of user rahulc51
India
0 reviews
0 helpful votes
  • Send Message
January 20th, 2022
Verified purchase

Overall good experience and it was good to get updated

Date of experience: January 20, 2022

Thumbnail of user andrewn622
Turkey
1 review
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

I am very glad that the operator solved my problem
Respect for the operator

Date of experience: December 9, 2021

Thumbnail of user leonardoc94
Philippines
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Very nice Harriet A for helping my concern very quick

Date of experience: September 8, 2022

Thumbnail of user yousefj4
AE
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

Thanks for fast reply Victor C, good day for all...

Date of experience: July 22, 2021

Thumbnail of user zobayurr
Canada
1 review
0 helpful votes
  • Send Message
June 16th, 2020
Verified purchase

He was great to deal with. He was professional and answered all my questions.

Service
Value

Date of experience: June 16, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?