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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hijash
India
1 review
0 helpful votes
  • Send Message
June 24th, 2020
Verified purchase

I am really happy and satisfied with the service I got. Was really helpful.

Date of experience: June 24, 2020

Thumbnail of user nicum1
MD
1 review
0 helpful votes
  • Send Message
October 30th, 2021
Verified purchase

Thank you, Team, for the great support and for the explanations on some topics.

Date of experience: October 30, 2021

Thumbnail of user joaop55
Portugal
1 review
0 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

A great support team, fast, helpful, all around great people

Date of experience: August 13, 2022

Thumbnail of user muhammadm161
Egypt
1 review
0 helpful votes
  • Send Message
August 12th, 2022
Verified purchase

Great quick and helpful, friendly and nice to talk with.

Date of experience: August 12, 2022

Thumbnail of user serhiih1
Ukraine
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

Frida helped me a lot with my questions. Thanks a lot for your help

Date of experience: September 14, 2022

Thumbnail of user edwino62
Ghana
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

This platform is easier to use as compared to others.

Date of experience: February 25, 2022

Thumbnail of user beatrizn16
Brazil
1 review
0 helpful votes
  • Send Message
August 15th, 2022
Verified purchase

The attendant promptly resolved my issue and solved my problem.

Date of experience: August 15, 2022

Thumbnail of user fazals1
India
1 review
0 helpful votes
  • Send Message
March 12th, 2021
Verified purchase

I have my answers in no time, I was informative and very clear answers.

Date of experience: March 12, 2021

Thumbnail of user vishals149
India
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

It was wonderful talking to Chelsea, she was very professional and understandable while talking.

Date of experience: November 4, 2022

Thumbnail of user wandag164
South Africa
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

The experience was good the agent help me to understand.

Date of experience: June 14, 2021

Thumbnail of user vikramd12
India
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

I had a problem logging it. They resolved it quickly.

Date of experience: December 24, 2021

Thumbnail of user serhiik8
Ukraine
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

The support was fast and very responsive and quick solution.

Date of experience: December 23, 2021

Thumbnail of user ramank33
India
1 review
0 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

Nice Experience and fully satisfied with the help and knowledge

Date of experience: September 7, 2022

Thumbnail of user yoavg1
Israel
1 review
0 helpful votes
  • Send Message
November 26th, 2021
Verified purchase

Very good. Highly informative and very nice to chat with.

Date of experience: November 26, 2021

Thumbnail of user ashikz
Bangladesh
1 review
0 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

Really amazing support from the support team. Thanks a lot!

Date of experience: November 2, 2021

Thumbnail of user amandah2076
GB
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

The chat was very quick. Quick Response, professional and helpful

Date of experience: December 15, 2022

Thumbnail of user ahmede174
Germany
1 review
0 helpful votes
  • Send Message
February 27th, 2022
Verified purchase

Fast reply and solving any problem.
Friendly and clearly conversation

Date of experience: February 27, 2022

Thumbnail of user kyler424
Michigan
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Very polite and professional and was great speaking with Chelsea.

Date of experience: June 16, 2022

Thumbnail of user bassamd1
Lebanon
2 reviews
0 helpful votes
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December 24th, 2021
Verified purchase

Very Fast, very helpful, solved my problem in no time

Date of experience: December 24, 2021

Thumbnail of user rameena1
Illinois
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

Avery was very helpful and made my experience with her very easy and comfortable.

Date of experience: June 16, 2021

Thumbnail of user kareema24
Egypt
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

He helped me to understand the problem and to know how to solve it.

Date of experience: March 2, 2021

Thumbnail of user pralayas
India
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Love to be assisted. It was faster. Love your assistance

Date of experience: August 23, 2022

Thumbnail of user annies236
Pakistan
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

My experience was really good. The chat was very helpful.

Date of experience: September 14, 2021

Thumbnail of user jeanr358
Spain
1 review
0 helpful votes
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June 12th, 2021
Verified purchase

I had a query about the use of the platform and the answer was quickly and useful.

Date of experience: June 12, 2021

Thumbnail of user milanp41
Serbia
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

He gave me immediate and useful support.
I am very grateful about his support and very satisfied.

Date of experience: October 8, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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