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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hauh6
Viet Nam
1 review
0 helpful votes
  • Send Message
January 6th, 2020
Verified purchase

He is kindly and patience. He help me find out the root cause and suggest the solution.

Date of experience: January 6, 2020

Thumbnail of user malourdesr
Philippines
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

I asked her regarding a client who requested for security deposits before I apply for a job.

Date of experience: September 28, 2021

Thumbnail of user nicolasz13
Uruguay
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Very fast and correct reply for my request. Now i have my account reinstate for my use.

Date of experience: April 14, 2021

Thumbnail of user kishand5
India
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

Nice experience with Emmett. I hope next time I will connect with Emmett. Thank you so much

Date of experience: May 24, 2022

Thumbnail of user shoonlaem
Myanmar
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

I asked for scam issues and they provided me with what to do and what not to.

Date of experience: November 14, 2021

Thumbnail of user danisha10
Australia
1 review
0 helpful votes
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March 28th, 2018
Verified purchase

One word AWESOME! Katie was very helping and nice. I got through the situation i was stuck in and got through it. THANK YOU THANK YOU.

Date of experience: March 28, 2018

Thumbnail of user richardc1052
VE
1 review
0 helpful votes
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October 7th, 2019
Verified purchase

The attention was very good and it solves my problem besides it was very cordial Michelle A.

Date of experience: October 6, 2019

Thumbnail of user chinelon2
Nigeria
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

The feedback was prompt and the explanation was clear enough for me to carry out the instructions.

Date of experience: August 11, 2021

Thumbnail of user mohamedn72
Egypt
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

Date of experience: September 8, 2022

Thumbnail of user danrheyb
Philippines
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

They are the best, they won't get sick on helping you. Giving you answers that you need.

Date of experience: October 17, 2021

Thumbnail of user peterm1960
Egypt
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

It's fast and addressed the issue right away and the agent Byron was very helpful and friendly.

Date of experience: September 14, 2021

Thumbnail of user navendub
India
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

The support staff is very helpful, all the refunds and payment process is smooth and hassle-free.

Date of experience: December 14, 2022

Thumbnail of user abdelouakila
Morocco
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

A GREAT EXPERIENCE A very nice and enjoyable experience. I spoke with a video call with a polite girl and she speaks well.

Date of experience: April 21, 2022

Thumbnail of user nileshb11
India
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Good service and support it was really good support from the support team. Thanks a lot

Date of experience: July 15, 2022

Thumbnail of user abhayk23
India
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

It was good not too fast but still good, it can be better by fast response

Date of experience: May 3, 2022

Thumbnail of user muhammadw39
Pakistan
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

He really help me to feel relax me and step by step explain me that what to do or what not

Date of experience: April 20, 2021

Thumbnail of user haithama32
PS
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Kelvin is so helpful, easy to understand you and your problems and concerns.
Thank you kelvin.

Date of experience: November 18, 2021

Thumbnail of user vijaykumarb2
India
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Date of experience: August 19, 2021

Thumbnail of user gheorghes6
GB
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

Helpful and respectful what else can i say... filler text now as i dont know what else to say

Date of experience: August 18, 2021

Thumbnail of user ujjalm1
India
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

The support staff were patient, helpful and were on the job till the problem was resolved.

Date of experience: June 11, 2021

Thumbnail of user jayantg1
India
1 review
0 helpful votes
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November 3rd, 2020
Verified purchase

My account did not get bids. It entirely different how it calculates on my brothers account.

Date of experience: November 3, 2020

Thumbnail of user shivankg1
India
1 review
0 helpful votes
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September 11th, 2020
Verified purchase

Supported very well and was very satisfied. Thumbs up

Date of experience: September 11, 2020

Thumbnail of user akindeindej
Nigeria
1 review
0 helpful votes
  • Send Message
October 21st, 2022
Verified purchase

It was great. The interviewer was respectful and nice and everything went well.

Date of experience: October 21, 2022

Thumbnail of user mstnargisk
Bangladesh
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

The experience of talking to him was very good. He is very good.

Date of experience: October 21, 2021

Thumbnail of user md.saifuli
Bangladesh
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

Give the opportunity to work in the marketplace again

Date of experience: April 10, 2022

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Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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