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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,472)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user piklum
Bangladesh
1 review
0 helpful votes
  • Send Message
June 3rd, 2020
Verified purchase

He was very friendly and Helpful. I need him Again. He was awesome!

Date of experience: June 3, 2020

Thumbnail of user muhammadr121
AE
1 review
0 helpful votes
  • Send Message
December 14th, 2021
Verified purchase

Best experience with support team.
Thanks for live support.

Date of experience: December 14, 2021

Thumbnail of user bilala79
Pakistan
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Team response and dealing was fantastic and very impressive.

Date of experience: April 6, 2022

Thumbnail of user pinga1
Philippines
1 review
5 helpful votes
  • Send Message
June 22nd, 2017

Worst! Site. I hate this site,, You will regret if you signed up...

Date of experience: June 20, 2017

Thumbnail of user lahirud3
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 3rd, 2022
Verified purchase

Really fast and friendly staff. I really appreciate it.

Date of experience: May 3, 2022

Thumbnail of user simonm224
Kenya
2 reviews
3 helpful votes
  • Send Message
August 21st, 2020
Verified purchase

It was awesome i was assisted much, thank you. I will follow what i was told to do.

Date of experience: August 21, 2020

Thumbnail of user tosino5
Nigeria
1 review
0 helpful votes
  • Send Message
October 13th, 2021
Verified purchase

Patient, understanding and effective and fast response to complain

Date of experience: October 13, 2021

Thumbnail of user amra39
Egypt
1 review
0 helpful votes
  • Send Message
August 11th, 2021
Verified purchase

The representative was very supportive and solved the issue

Date of experience: August 11, 2021

Thumbnail of user rasikad1
Sri Lanka
1 review
0 helpful votes
  • Send Message
April 19th, 2021
Verified purchase

My question was answered I was well supported I received a paradoxical answer

Date of experience: April 19, 2021

Thumbnail of user federicoc40
Argentina
1 review
0 helpful votes
  • Send Message
August 10th, 2021
Verified purchase

I have a great resolution and a refund in just minutes. Great experience.

Date of experience: August 10, 2021

Thumbnail of user juang616
Italy
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

The assistant understood me and help me to solve the situation.
Thank you

Date of experience: November 20, 2021

Thumbnail of user wendyn249
Kenya
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase

I needed clarification on a review on my profile and I got help.

Date of experience: May 6, 2022

Thumbnail of user mohammada537
Saudi Arabia
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Understanding my issue very well
Thank you very much

Date of experience: February 13, 2022

Thumbnail of user ioannisn4
Cyprus
1 review
0 helpful votes
  • Send Message
March 21st, 2022
Verified purchase

Was request 2 times the payment from the freelancer

Date of experience: March 21, 2022

Thumbnail of user harmitv1
India
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Thank you for give me good platform, for find nice and good Project

Date of experience: November 30, 2022

Thumbnail of user ivonneb46
Mexico
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

The contact was very quickly and very kind, it was an excellent service

Date of experience: August 7, 2022

Thumbnail of user alexandrum10
Romania
1 review
0 helpful votes
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October 28th, 2020
Verified purchase

The whole experience was impeccable. The problem was addressed with precision and efficiency.

Date of experience: October 28, 2020

Thumbnail of user shahnazp2
Bangladesh
1 review
1 helpful vote
  • Send Message
December 18th, 2021
Verified purchase

Good staff. And i understanding the message. Thanks my dear staff i hope you are the best staff

Date of experience: December 18, 2021

Thumbnail of user orlevl
Israel
1 review
0 helpful votes
  • Send Message
August 27th, 2021
Verified purchase

Very good experience, supported by Donald. He was very clear and very polite.

Date of experience: August 27, 2021

Thumbnail of user qamara4
Pakistan
1 review
0 helpful votes
  • Send Message
April 25th, 2021
Verified purchase

That is my first interaction with the freelancer team and that is good.

Date of experience: April 25, 2021

Thumbnail of user kareeme10
Egypt
1 review
0 helpful votes
  • Send Message
August 29th, 2020
Verified purchase

Speed in responding, communicating and responding to the independent

Date of experience: August 29, 2020

Thumbnail of user alexe182
Canada
1 review
0 helpful votes
  • Send Message
May 1st, 2020
Verified purchase

Great communication - although I lost the chat box after I reloaded the window.

Date of experience: May 1, 2020

Thumbnail of user tharanr
Malaysia
1 review
0 helpful votes
  • Send Message
November 3rd, 2022
Verified purchase

Maine was helpful however the response initially was slow.

Date of experience: November 3, 2022

Thumbnail of user md.abdullaha
Bangladesh
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

Communication was good. Had a good experience. Thank you

Date of experience: June 11, 2022

Thumbnail of user aureenl
India
1 review
0 helpful votes
  • Send Message
June 7th, 2021
Verified purchase

Avery is the best customer representative in the world.

Date of experience: June 7, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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