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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,848
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user oluwasegunb
Nigeria
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

The verification process was great as valid questions were asked and the process was professional.

Date of experience: November 30, 2022

Thumbnail of user muhammadz87
Muhammad U.
Pakistan
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

The verification process smart and easy and the process was very smooth from start till end

Date of experience: November 28, 2022

Thumbnail of user kamrunnahers
Bangladesh
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

They are very helpful. And they reply quickly as soon as possible.

Date of experience: November 28, 2022

Thumbnail of user davids3064
Argentina
1 review
0 helpful votes
  • Send Message
December 26th, 2019
Verified purchase

The customer service promised to contact these users to solve the problem

Date of experience: December 26, 2019

Thumbnail of user andreiflorint
Romania
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Very nice. Quick and good. Very professional. The support was very helpful

Date of experience: June 14, 2022

Thumbnail of user iqras5
Pakistan
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Very good experience. Very friendly behaviour. And and also solve my problem.

Date of experience: November 9, 2022

Thumbnail of user jinadarim
Sri Lanka
1 review
0 helpful votes
  • Send Message
March 15th, 2021
Verified purchase

He is the superfine helper. He is doing his job very well.

Date of experience: March 15, 2021

Thumbnail of user abdelrahmanh4
Egypt
1 review
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

It was very quick and very understanding
And because of chat option it was really fast

Date of experience: May 17, 2021

Thumbnail of user umera22
Pakistan
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

The request was instantly looked into and the issue was resolved.

Date of experience: November 10, 2022

Thumbnail of user abdalrahmana2
Egypt
1 review
0 helpful votes
  • Send Message
October 25th, 2019
Verified purchase

Very helpful and professional.
Thank you very much.

Date of experience: October 25, 2019

Thumbnail of user sebastiand47
Argentina
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

It was really helpful, It was able to fix my issue

Date of experience: April 30, 2021

Thumbnail of user mihrimahk
Morocco
1 review
0 helpful votes
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August 8th, 2019
Verified purchase

Excellent and great, she was responsive and helpful...

Date of experience: August 8, 2019

Thumbnail of user ishwarg
India
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

Figaro K has given best support.
Best support by this person.

Date of experience: October 19, 2021

Thumbnail of user yujinb
India
1 review
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

Thanks for the professional support. Provided solution for the problem quickly.

Date of experience: September 30, 2022

Thumbnail of user shivamj4
India
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

OVERALL GOOD BUT NEED SOME QUICK RESPONE OR WITHNIN 1-2 HR REPLY.
Suggestion live call should be there or any other customer call no.

Date of experience: January 6, 2022

Thumbnail of user riga
Germany
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

The support was fast and effective; the question was answered; the support was competent and polite

Date of experience: April 16, 2021

Thumbnail of user vramarr
Bangladesh
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

I like the staff. He is very responsive guys. I like the person...

Date of experience: July 4, 2020

Thumbnail of user muhammadziaurr
Pakistan
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

She is awesome and very helpful, she assisted me very nicely and professionally...

Date of experience: December 8, 2022

Thumbnail of user ricardol148
Portugal
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

Very professional and fast support. Very polite and solved my issue.

Date of experience: January 9, 2022

Thumbnail of user sharmins2
New York
1 review
0 helpful votes
  • Send Message
July 3rd, 2020
Verified purchase

The support is very helpful and very easy to communicate. They are very nice person to communicate.

Date of experience: July 3, 2020

Thumbnail of user shobhitp2
India
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

Fast and precise and helpful while understanding and solving my problem.

Date of experience: September 16, 2022

Thumbnail of user meruzhanu
Armenia
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

Thank you very much! Have an awesome day!
Thank you very much! Have an awesome day!

Date of experience: July 5, 2022

Thumbnail of user talhaa18
Pakistan
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

It was a good experience and it was really help full.

Date of experience: January 11, 2022

Thumbnail of user pelopidasa
Cyprus
1 review
0 helpful votes
  • Send Message
April 27th, 2022
Verified purchase

Excellent assistance regarding a dispute with a freelancer

Date of experience: April 27, 2022

Thumbnail of user shobhav5
Florida
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

Freelancer.com saved me by reminding me about a client issue. They have saved me..

Date of experience: November 12, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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