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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,848
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jorgem410
Mexico
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

My doubt was clarified and the answer was quick and clear.

Date of experience: July 15, 2021

Thumbnail of user deepeshl
India
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

My problem resolved in few mins. And understand my problem in a *******@Maine M.

Date of experience: December 5, 2022

Thumbnail of user hemantk17
India
1 review
0 helpful votes
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October 6th, 2019
Verified purchase

Very good support by freelancer team. Very good site for professional.

Date of experience: October 6, 2019

Thumbnail of user geetap17
India
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

It's a very good experience... very nice conversation

Date of experience: November 18, 2021

Thumbnail of user monjueys
Bangladesh
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

You are really good. I think you are very responsible person. I hope god bless you

Date of experience: October 27, 2021

Thumbnail of user mdg9
Bangladesh
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

She really great. I am really happy.
Thank you, thank you so much

Date of experience: March 5, 2021

Thumbnail of user mohamede194
Egypt
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

Great support, very helpful, and very quick response.

Date of experience: September 27, 2021

Thumbnail of user eminey1
Turkey
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

Instantly solved my problem thank you so much thank you so much
Thank you so much

Date of experience: April 10, 2021

Thumbnail of user nabilas6
Bangladesh
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Great experience with freelancer staff! It was great conversation with her.

Date of experience: June 2, 2022

Thumbnail of user mahadm1
Pakistan
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

He was helpful and quick. It was a fast process and he made it very clear

Date of experience: November 20, 2021

Thumbnail of user mohammeds229
Qatar
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Excellent support from freelancer staff and support team!

Date of experience: May 4, 2022

Thumbnail of user suej190
Israel
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

I was able to get the information I needed, and the person was clear and understandable.

Date of experience: January 4, 2021

Thumbnail of user rowshona
Bangladesh
1 review
0 helpful votes
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November 28th, 2021
Verified purchase

I am a housewife. I am learning to work in a completely new way.

Date of experience: October 29, 2021

Thumbnail of user hansc27
Florida
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Toke care of my complain and followed up on my complain

Date of experience: April 20, 2020

Thumbnail of user muazzama
Pakistan
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

Macall introduce me to the new way of freelancing by guiding me about Freelancer Verified programme and I'll Join for Sure
Thanks for Guidence

Date of experience: August 23, 2021

Thumbnail of user mdatiqurr
Bangladesh
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

It was really impressive. She was so friendly and so nice.

Date of experience: February 14, 2022

Thumbnail of user reall13
North Carolina
1 review
0 helpful votes
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October 26th, 2020
Verified purchase

Ashton was fast and very helpful and communicative

Date of experience: October 26, 2020

Thumbnail of user sathiyap2
India
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

I am very glad use freelancer and I am very satisfied with their service.

Date of experience: August 23, 2021

Thumbnail of user haidere
Algeria
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

One of the best of the best thanks for you help
5 stars feedback

Date of experience: November 28, 2022

Thumbnail of user hardiks8
India
1 review
0 helpful votes
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January 2nd, 2020
Verified purchase

Great Help to me my payment issue and very great hep to me and nice work

Date of experience: January 1, 2020

Thumbnail of user tnd5
Viet Nam
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Kelly helped me a lot Kelly helped me a lot and it helped me to solve my problem

Date of experience: August 12, 2022

Thumbnail of user manuelr305
California
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Fast and efficient chat support, little wait and fast results. Good and great.

Date of experience: October 11, 2022

Thumbnail of user maxd183
California
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Very easy and transparent. Maine M's customer service was easy and very helping.

Date of experience: August 18, 2022

Thumbnail of user maximilianou
Argentina
1 review
0 helpful votes
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June 3rd, 2021
Verified purchase

It was nice and helpful. I liked it, it thought it was fine. Thanks

Date of experience: May 4, 2021

Thumbnail of user merinak
Bangladesh
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase

Thanks for freelancer team, i am happy for freelancer service

Date of experience: September 24, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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