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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,849
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hamidaa4
Bangladesh
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

Your help has fascinated me. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks.

Date of experience: July 4, 2022

Thumbnail of user naeema7
Pakistan
1 review
0 helpful votes
  • Send Message
May 14th, 2019
Verified purchase

Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied.

Date of experience: May 13, 2019

Thumbnail of user aakashk3
India
1 review
0 helpful votes
  • Send Message
September 15th, 2019
Verified purchase

I have fully satisfied with the customer executive. I give 5 points for u... thankuuuuuuuuuuuuuuu

Date of experience: September 14, 2019

Thumbnail of user zkerimk
Washington
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY
Thanks KELLY

Date of experience: July 8, 2022

Thumbnail of user haric8
Canada
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

Very good. Customer experience was very good. Good good very good

Date of experience: April 6, 2021

Thumbnail of user rapidew
Australia
1 review
0 helpful votes
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November 8th, 2018
Verified purchase

I have the profile pic i want thanks to Josie

Thank you Thank you Thank you Thank you Thank you Thank you Thank you

Date of experience: November 6, 2018

Thumbnail of user masoudm8
Georgia
1 review
0 helpful votes
  • Send Message
October 25th, 2021
Verified purchase

Thanks Macall. You guided me with patience and detailed explanations and answered all my questions.

Date of experience: October 25, 2021

Thumbnail of user elrong
Israel
1 review
0 helpful votes
  • Send Message
October 3rd, 2019
Verified purchase

Very helpful and costumer oriented. Make me feel very safe to use the this platform

Date of experience: October 3, 2019

Thumbnail of user emann1
Egypt
1 review
0 helpful votes
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August 8th, 2018
Verified purchase

Frieda, thank you very much, you are very helpful.

Date of experience: August 8, 2018

Thumbnail of user slametbagusp
Indonesia
1 review
0 helpful votes
  • Send Message
February 7th, 2022
Verified purchase

Very communicative and helped me find a solution for my voice that wasn't very clear.

Date of experience: February 7, 2022

Thumbnail of user muhammadm167
AE
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Support was very helpful and response was very quick.

Date of experience: September 1, 2022

Thumbnail of user mauroi5
Colombia
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

My experience was good since my problem was solved

Date of experience: September 14, 2022

Thumbnail of user narendrap20
India
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Very good very good very good very good very good very good very good

Date of experience: March 29, 2022

Thumbnail of user lijoj5
LIJO J.
Ireland
1 review
0 helpful votes
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May 20th, 2020
Verified purchase

My query was resolved without any delays. Japhet have taken prompt response to my issue.

Date of experience: May 20, 2020

Thumbnail of user masroora7
Pakistan
1 review
0 helpful votes
  • Send Message
April 23rd, 2021
Verified purchase

They help me good way thanks They help me good way thanks They help me good way thanks

Date of experience: April 23, 2021

Thumbnail of user jimw463
Virginia
1 review
0 helpful votes
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December 29th, 2019
Verified purchase

Ashton did a great job resolving the issue and providing helpful information.

Date of experience: December 29, 2019

Thumbnail of user talhan7
Talha O.
Pakistan
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

Response was detailed and quick. Really good experience

Date of experience: June 14, 2021

Thumbnail of user danas255
Singapore
1 review
0 helpful votes
  • Send Message
January 2nd, 2020
Verified purchase

Thanks for explaining to me on the withdrawal process.

Date of experience: January 1, 2020

Thumbnail of user umag7
India
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

It was a great experience with the Freelancer website.

Date of experience: December 9, 2022

Thumbnail of user mostafam39
Egypt
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Well that was really helpful, i hope get the same deal every time

Date of experience: May 28, 2022

Thumbnail of user marwane25
Iraq
1 review
0 helpful votes
  • Send Message
December 26th, 2019
Verified purchase

Great, fast and detailed response from the support team every time I had some issues.

Date of experience: December 26, 2019

Thumbnail of user bhargavp9
India
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

It was good let me check after verified what makes different in my account

Date of experience: May 11, 2021

Thumbnail of user evaa93
Alaska
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

Customer support was very responsive and clear on the way forward to resolve my issue.

Date of experience: August 1, 2020

Thumbnail of user briang1746
New York
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

Brand new to this outfit, taking some learning curve stuff but seems alright so far.

Date of experience: November 6, 2022

Thumbnail of user gabrielm423
Colombia
1 review
0 helpful votes
  • Send Message
April 30th, 2022
Verified purchase

The deposit refund was made in less time than I could have expected.

Date of experience: April 30, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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