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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,848
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user nijatm
Azerbaijan
1 review
0 helpful votes
  • Send Message
July 31st, 2020
Verified purchase

Agent has been very coordinated and professional in the assistance.

Date of experience: July 31, 2020

Thumbnail of user buddhikap
Sri Lanka
1 review
0 helpful votes
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October 20th, 2019
Verified purchase

I was reporting about a bad employer so it's done.

Date of experience: October 19, 2019

Thumbnail of user shahrzadn1
Norway
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Excellent support and Maine made my request quickly

Date of experience: November 2, 2022

Thumbnail of user haeink
Canada
1 review
0 helpful votes
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October 19th, 2019
Verified purchase

Jessica B was so kind and smart
Thank you for help.

Date of experience: October 19, 2019

Thumbnail of user omers40
omer U.
Pakistan
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

Its not so good, because my problem is still suspended.

Date of experience: October 20, 2021

Thumbnail of user angelac1478
Pennsylvania
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

Went great. Easy to understand. Very helpful. Overall a good experience

Date of experience: October 20, 2021

Thumbnail of user haseebz1
Pakistan
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

One Of the best customer support team freelancer have. Excellent

Date of experience: April 6, 2022

Thumbnail of user ahmede207
Egypt
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Just in time
I am glad to make this conversation and joined your site
Thank you

Date of experience: October 11, 2022

Thumbnail of user federicop31
Argentina
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

It was a very good experience. I did not have to wait time.

Date of experience: October 18, 2021

Thumbnail of user nooralik
Pakistan
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

Very cooperative support team always there for help

Date of experience: October 7, 2021

Thumbnail of user mohamede59
Egypt
1 review
0 helpful votes
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January 27th, 2019
Verified purchase

- my problem has been resolved so easy by chatting with Mariana B. Thank you very much. Appreciated

Date of experience: January 24, 2019

Thumbnail of user alaeddinea
Algeria
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

Byron was very professional and solved my problem within seconds.

Date of experience: September 10, 2022

Thumbnail of user abdullahallm1
Bangladesh
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Freelancer Support team is very responsive and supportive.

Date of experience: September 9, 2022

Thumbnail of user alauddina
Pakistan
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

I talked to Jethro today about an issue with my previous projects. He guided me very well.

Date of experience: September 21, 2021

Thumbnail of user leirea1
Spain
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Always prompt and great help, excellent support team. Thank you again!

Date of experience: September 21, 2021

Thumbnail of user mstr4
Bangladesh
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Great Support! Almost every queries solved through live chat!

Date of experience: August 30, 2022

Thumbnail of user ahmeth10
Serbia
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

Very quick, on point and accurate. Instructions provided work perfect.

Date of experience: June 19, 2021

Thumbnail of user enamulislamj
Bangladesh
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

Thanks for help. You are the one that every support member should be like

Date of experience: June 19, 2021

Thumbnail of user mdfirojr
India
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

I am satisfied from freelancer.com. Thanks you all freelancer team.

Date of experience: June 19, 2021

Thumbnail of user marcinp14
Poland
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

I appreciate your proficiency in addressing my concern. Very swift and satisfying response.

Date of experience: December 27, 2021

Thumbnail of user barryw368
Indiana
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Took care of all my concerns and very helpful with the project i had posted

Date of experience: December 28, 2021

Thumbnail of user stevenl563
Japan
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Very efficient, and polite, understand my questions well.

Date of experience: January 7, 2020

Thumbnail of user karabob2
India
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

The refund experience was swift and great. Keep it up Team Freelancer.

Date of experience: December 16, 2022

Thumbnail of user christosk9
Cyprus
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Gentle, immediate response, resolution centre in minutes and always willing to assist you!

Date of experience: January 7, 2020

Thumbnail of user ruthr1148
VE
1 review
0 helpful votes
  • Send Message
June 20th, 2022
Verified purchase

Solution was fast and im happy with result. Thanks very much.

Date of experience: June 20, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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