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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,855
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,466)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1266) customer service (921) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user arefulh
Bangladesh
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

It's Great to have Orion A. Assist me. The agent was very helpful.

Date of experience: April 30, 2021

Thumbnail of user lianan4
Latvia
1 review
0 helpful votes
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October 28th, 2019
Verified purchase

Noelle answer me very faster. Helpful and with understanding. Thank for your great job

Date of experience: October 28, 2019

Thumbnail of user tren3
California
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Online chat support. Got the answer I wanted and quickly.

Date of experience: April 30, 2021

Thumbnail of user hughk27
KR
1 review
0 helpful votes
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October 29th, 2019
Verified purchase

Authentication problem resolved! Thank you so much for the help!

Date of experience: October 29, 2019

Thumbnail of user aqsam1
Pakistan
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Great teamwork
Allah pak bless this company with many more

Date of experience: May 2, 2021

Thumbnail of user takig
Algeria
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

Great assistance from freelancer agent, appreciate their work.

Date of experience: April 29, 2021

Thumbnail of user kashishn3
India
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Thanks Frieda for the support, hope to work with team freelancer.com again

Date of experience: November 10, 2022

Thumbnail of user mohannadr4
Pakistan
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

The executive was helpful and provided clear instructions.

Date of experience: November 27, 2021

Thumbnail of user lykamaep
Philippines
1 review
0 helpful votes
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November 28th, 2021
Verified purchase

Very helpful. Kelly processed my refund immediately. Continue helping people.

Date of experience: November 28, 2021

Thumbnail of user ishk7
GB
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

They were very helpful and dealt with my case efficiently

Date of experience: March 30, 2021

Thumbnail of user saadeddines
Tunisia
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase

I'm grateful for the quick response and good advices

Date of experience: November 3, 2021

Thumbnail of user levana1
Georgia
1 review
0 helpful votes
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August 17th, 2019
Verified purchase

Respect! I am very happy.My problem has been solved. Thank you...

Date of experience: August 17, 2019

Thumbnail of user vadimi3
Israel
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Film editor, cameraman. Experience in several leading TV channels.

Date of experience: September 29, 2022

Thumbnail of user safab3
Minnesota
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

He helped me with my problem and I am completely satisfied.

Date of experience: October 6, 2021

Thumbnail of user tevfik
Turkey
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

Wonderful person. Patient. Clever. Helpful. Highly recommended.

Date of experience: March 3, 2021

Thumbnail of user rhizamaea
Philippines
1 review
0 helpful votes
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June 10th, 2020
Verified purchase

Customer service support is highly responsive of my concern.

Date of experience: June 10, 2020

Thumbnail of user alht1
Bangladesh
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

He helped me overcome a tough situation. His name was Lauren D.

Date of experience: March 3, 2021

Thumbnail of user kausarrn
India
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Thanks a lot for the prompt response and speedy action.
One feels secure to be here.

Date of experience: September 30, 2022

Thumbnail of user redhaa1
Saudi Arabia
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

It was simple to apply and everything went smoothly.

Date of experience: March 14, 2022

Thumbnail of user bertj21
Belgium
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

Very awesome work, it was quick. Thank you for helping me out.

Date of experience: September 22, 2021

Thumbnail of user gillc37
Ireland
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Byron was so helpful in answering my questions - went above and beyond to help me

Date of experience: June 25, 2022

Thumbnail of user arvindk48
India
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

I'm happy with freelancer team they helped me for every issue

Date of experience: January 1, 2022

Thumbnail of user mehreenf2
Pakistan
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

The overall experience was very good but I think promptness would make it excellent

Date of experience: December 19, 2022

Thumbnail of user visalh
Turkey
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

You were of great help to me. I really appreciate it

Date of experience: January 1, 2022

Thumbnail of user islamm14
Egypt
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I really enjoyed with flexibility of customer care agent to fixing my mistake

Date of experience: June 25, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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