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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,462)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user adeayoa
Nigeria
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

Fast and quick resolution, thought it would have been more troublesome. Kudos!

Date of experience: October 5, 2021

Thumbnail of user arthyloub
Philippines
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

Josie G. Has been a great help, he/she explained it very well.

Date of experience: March 3, 2021

Thumbnail of user krishanthak
Bangladesh
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

Jessica B. Was given good support to me. Thanks...

Date of experience: May 3, 2019

Thumbnail of user valentinaz
Spain
1 review
0 helpful votes
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August 26th, 2017
Verified purchase

Quick and kind answer
Solved my problem immediately
Now I understand very well how it works with bid limits
Thumbs up for Katie

Date of experience: August 26, 2017

Thumbnail of user tunahanh
Turkey
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

My problem was easily understood and solved. Thank you Elis S.

Date of experience: September 30, 2021

Thumbnail of user arifh22
Bangladesh
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Really helpful. I got a response from their work very quickly

Date of experience: March 16, 2022

Thumbnail of user adeeln
Pakistan
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

I have very thankful for freelancer support and am happy.

Date of experience: March 11, 2022

Thumbnail of user badisk5
Germany
1 review
0 helpful votes
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January 2nd, 2022
Verified purchase

The assistance was fast, clear and detailed. Thanks Kelly

Date of experience: January 2, 2022

Thumbnail of user shadabs1
India
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

I had an issue with one of my projects and Ashton D. Was very helpful.

Date of experience: January 22, 2020

Thumbnail of user ginalync
Philippines
1 review
0 helpful votes
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January 4th, 2022
Verified purchase

Gabriella is very much accommodating and responded quickly!

Date of experience: January 4, 2022

Thumbnail of user dmitrije1
Ukraine
1 review
0 helpful votes
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June 29th, 2021
Verified purchase

Quickly and efficiently helped to resolve the issue with payment card authentication

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2021

Thumbnail of user sumand26
India
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Unbelievable return back my money. I think spending more time then it will be easy to me

Date of experience: January 3, 2022

Thumbnail of user hussnaink
Pakistan
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Erwin C. Resolved my debit card authentication issue quickly. Excellent Service!

Date of experience: January 3, 2022

Thumbnail of user shaymaaa4
Egypt
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Thanks so much for the freelance support to reopen my account in a few days.

Date of experience: June 23, 2022

Thumbnail of user yusufb24
Turkey
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Chelsea V. was a pretty understanding and straightforward interviewer. Thanks.

Date of experience: June 22, 2022

Thumbnail of user arushia3
India
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Its fraudulent
They say things are free, but charge you money for everything

Date of experience: June 23, 2021

Thumbnail of user palanii
India
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

High efficient and effectively assist me to solve my problem. Thankyou team for your support

Date of experience: June 24, 2022

Thumbnail of user goranm22
BA
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

I was extremely satisfied with speed an resolution of my problem.

Date of experience: November 6, 2021

Thumbnail of user tanushm
India
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

It was great talking with Chelsea and sharing my experience

Date of experience: November 15, 2022

Thumbnail of user syerrai
Malaysia
1 review
0 helpful votes
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October 23rd, 2019
Verified purchase

Great services, nice talking with customer. Easy and understand

Date of experience: October 23, 2019

Thumbnail of user muhammadsaadh
Muhammad Saad H.
Pakistan
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Outstanding guidance
Bundle of thanks for explain and telling everything

Date of experience: November 5, 2021

Thumbnail of user saikats6
India
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Freelancer is the best platform for remote project.

Date of experience: November 4, 2021

Thumbnail of user fatimaa190
AE
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

It was an excellent support experience. I wish them to continue their efforts up.

Date of experience: November 13, 2022

Thumbnail of user mdm56
Bangladesh
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Noelle F is a helpful man. He give me answer very smartly.

Date of experience: November 2, 2019

Thumbnail of user emmadz
Pakistan
1 review
0 helpful votes
  • Send Message
June 27th, 2021
Verified purchase

The Freelancer Support Member was very helpful and resolved my issue
Really appreciate your help Thank You!

Date of experience: June 27, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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