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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,462)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user talham10
Pakistan
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

Highly professional and polite behavior. Wonderful experience overall. Thanks.

Date of experience: June 26, 2022

Thumbnail of user gillesflorents
Cabo Verde
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

Thank you so much dear Frieda S. For re-opening my account.

Date of experience: June 26, 2022

Thumbnail of user rihanw1
Indonesia
1 review
0 helpful votes
  • Send Message
June 27th, 2022
Verified purchase

Smooth and clear communication with Chelsea. The verification process is pretty simple.

Date of experience: June 27, 2022

Thumbnail of user susanner3
Australia
4 reviews
5 helpful votes
  • Send Message
December 23rd, 2015

Tried to hire someone here but this website is really not user friendly. Too bad.

Service
Value

Date of experience: December 23, 2015

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello, Susanne. This is Lara and I'll be more than happy to assist you how to get started on the site. Feel free to send an email at larao@freelancer.com with the full details of your concern. Me/My team will check this right away for you. Will wait for your email. Thanks!

Thumbnail of user ashishu2
India
1 review
0 helpful votes
  • Send Message
June 29th, 2021
Verified purchase

Great explanation and communication. All answers were given perfectly. Thank you.

Date of experience: June 29, 2021

Thumbnail of user ingridd25
Philippines
1 review
0 helpful votes
  • Send Message
November 7th, 2019
Verified purchase

Nathalie did really help me with my concern. Thanks a lot.

Date of experience: November 6, 2019

Thumbnail of user vamshim1
India
1 review
0 helpful votes
  • Send Message
January 5th, 2022
Verified purchase

They had helped me refund the amount shown as negative balance.

Date of experience: January 5, 2022

Thumbnail of user brianl1937
KR
1 review
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase

I had a chat consultation regarding the refund, and Kevin R helped me so much.

Date of experience: October 17, 2022

Thumbnail of user jammm
Brazil
1 review
0 helpful votes
  • Send Message
October 18th, 2022
Verified purchase

Chelsea was kind. Also, she formulates very clear questions!

Date of experience: October 18, 2022

Thumbnail of user jimmyp183
VE
1 review
0 helpful votes
  • Send Message
June 30th, 2021
Verified purchase

Everything in this issue end OK. Thank you for assistance

Date of experience: June 30, 2021

Thumbnail of user erolk5
Turkey
1 review
0 helpful votes
  • Send Message
June 27th, 2022
Verified purchase

Chelsea was great in helping me to become verified. Many thanks :)

Date of experience: June 27, 2022

Thumbnail of user jelenas7
Montenegro
1 review
0 helpful votes
  • Send Message
September 17th, 2020
Verified purchase

Quick and great customer support very helpful representative

Date of experience: September 17, 2020

Thumbnail of user hazemh3
Egypt
1 review
0 helpful votes
  • Send Message
September 3rd, 2019
Verified purchase

I give her 5 stars, she was very helpful and professional.
Giving me specific answers for the case.

Date of experience: September 3, 2019

Thumbnail of user aracellia3
Peru
1 review
0 helpful votes
  • Send Message
May 6th, 2021
Verified purchase

Orion was super fast and he solved all my doubts quickly!

Date of experience: May 6, 2021

Thumbnail of user jawadn3
Pakistan
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

I felt comfortable. Chelsea was friendly and polite. Enjoyed the experience

Date of experience: September 29, 2022

Thumbnail of user garimam12
India
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

It was good and helpful but I didn't get my refund

Date of experience: May 18, 2022

Thumbnail of user muhammadi149
Pakistan
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

The site is really good, quick to be cooperative when you need support.

Date of experience: May 19, 2022

Thumbnail of user irinah23
Spain
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Very happy with this tool & customer support service.

Date of experience: December 1, 2021

Thumbnail of user lautaroc
Argentina
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Good and clear, although he didn't solve my problem because it was beyond his responsibilities

Date of experience: December 1, 2021

Thumbnail of user mansoorm8
Virginia
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

Have great experience with the verification process.

Date of experience: May 18, 2022

Thumbnail of user antimak1
India
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Helped me so quickly to resolve the issue. Many thanks Javier.

Date of experience: September 12, 2022

Thumbnail of user samarf1
Pakistan
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

Wonderful. The customer care service was absolutely prompt and very helpful.

Date of experience: May 18, 2022

Thumbnail of user vamsir
India
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

Super really nice and excellent reply to customer I love the service

Date of experience: November 30, 2021

Thumbnail of user parkers68
Canada
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

I had a great experience with Kelvin he answered all my questions!

Date of experience: November 8, 2021

Thumbnail of user milans69
Serbia
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

I am not sure really what to say except perfection. Thank you very much for everything.

Date of experience: April 19, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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