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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,854
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user fazalm6
Sri Lanka
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

The best freelancer platform I have ever seen. Low project fee and very high customer support.

Date of experience: October 20, 2021

Thumbnail of user mda170
Bangladesh
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

I sincerely thank the freelancer team for their support and cooperation.

Date of experience: March 23, 2021

Thumbnail of user vinayakr2
India
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

All tasks were well explained and carried forward in a smooth manner.

Date of experience: December 27, 2022

Thumbnail of user gaetana2
France
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

Very good support, attentive and flexible. I can only recommend the freelancer team!

Date of experience: January 29, 2020

Thumbnail of user karla46
Germany
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

She was very helpful in attending to all my queries.

Date of experience: January 29, 2020

Thumbnail of user qistienar
Malaysia
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Fast replied and professional customer service. Thank you so much for assist me well.

Date of experience: October 19, 2021

Thumbnail of user borjag2
Spain
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

It was polite, concise, easy, fast and not intrusive.

Date of experience: October 20, 2021

Thumbnail of user giyosiddinr
Uzbekistan
1 review
0 helpful votes
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January 30th, 2020
Verified purchase

Very helpful, thanks for your assistance. I hope my issue will be resolved

Date of experience: January 30, 2020

Thumbnail of user pawank42
Texas
1 review
0 helpful votes
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January 30th, 2020
Verified purchase

Good service, Customer Care Rep helped me with concern. I am happy.

Date of experience: January 29, 2020

Thumbnail of user sebastianf32
Panama
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

Good experience, ashton hel me with my questions...

Date of experience: July 4, 2020

Thumbnail of user jaym1143
GB
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Pleasant experience with Chelsea who led me through the process smoothly.

Date of experience: October 20, 2022

Thumbnail of user armaghanm
Pakistan
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

I had a good experience chatting with Freelancer support agent. They are cooperate and supportive.

Date of experience: October 6, 2021

Thumbnail of user mohammedn50
Bangladesh
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

He did helped a lot and immediate response. I go much help...

Date of experience: March 9, 2021

Thumbnail of user anitak167
Spain
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Thank You very helpful, kind and professional great experience

Date of experience: May 5, 2021

Thumbnail of user facundod
Uruguay
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I fix my problem thanks the guy was really helpful

Date of experience: May 5, 2021

Thumbnail of user jasminee40
Czechia
1 review
0 helpful votes
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March 9th, 2021
Verified purchase

Quick and uncomplicated help. Thanks for that:)

Kind regards, Jasmine

Date of experience: March 9, 2021

Thumbnail of user muhammads127
Pakistan
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Jessica Provided great service, She solved my issue and i got fixed the problem

Date of experience: October 29, 2019

Thumbnail of user manuelp205
VE
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

As always excellent. Wonderful... They serve very quickly

Date of experience: March 22, 2022

Thumbnail of user rajah7
Canada
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

He is the best. Needless to say, if anyone do like him, we will be glad

Date of experience: October 29, 2019

Thumbnail of user gimhanl
Sri Lanka
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I'm still excited about successfully solving my financial problem.

Date of experience: September 30, 2021

Thumbnail of user aykutc
TW
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

He gave me awesome support and guideline.
I recommend him to other freelancers.
Thanks.

Date of experience: November 7, 2019

Thumbnail of user muratk13
Turkey
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Love working with freelancer team, hopefully our relationship will last longer.

Date of experience: March 18, 2022

Thumbnail of user md.hasini
Bangladesh
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

They understand my situation and give me the right way. Thanks

Date of experience: December 29, 2022

Thumbnail of user naders20
Egypt
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

The agent is very helpful and knows exactly how things going on

Date of experience: December 27, 2022

Thumbnail of user sunnyb70
India
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Chelsea was kind, polite and very supportive verified freelance agent.

Date of experience: October 19, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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