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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,854
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user mukuli
India
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Understanding and swift action. Pleasant interacting with the customer support executive.

Date of experience: April 14, 2021

Thumbnail of user sourabhs19
India
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

Jam P was very informative and guiding in resolving my problem.

Date of experience: January 7, 2022

Thumbnail of user avrahamb
Israel
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Great service from Amy V. - high availability - fast reply
Will use it again

Date of experience: April 14, 2021

Thumbnail of user headrickn
Philippines
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

Very accommodating and quick response really appreciate the service.

Date of experience: July 5, 2021

Thumbnail of user namratap11
India
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Very quick response & given all answers to my query. Really appreciated.
Many Thanks

Date of experience: July 1, 2022

Thumbnail of user khandakarabida
Malaysia
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

They solve my issues very quickly. I am fully satisfied.

Date of experience: December 2, 2022

Thumbnail of user ruis36
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Byron was able to fix my issue very quickly. I'm happy with the response time.

Date of experience: December 1, 2022

Thumbnail of user carloshenriquep
Brazil
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

Thank you for your promptness and agility in meeting my request

Date of experience: January 6, 2022

Thumbnail of user shariqs2
Pakistan
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

I got my issues resolved in a single chat, really glad to have contacted Radley.

Date of experience: January 8, 2022

Thumbnail of user abbyr116
New York
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Contacted customer support for a possible refund and they were very kind!

Date of experience: August 29, 2022

Thumbnail of user abdulz6
Bangladesh
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Very Supportive,
I am happy with this service.
Hopefully this'll continue.
Thank you.

Date of experience: June 30, 2022

Thumbnail of user kirans81
India
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

It was nice talking to Chelsea and she guided me through the process

Date of experience: January 6, 2022

Thumbnail of user khaleda245
Kuwait
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Freelancer's CS is amazing, they solved my issue with a freelancer right away

Date of experience: June 30, 2022

Thumbnail of user debs100
GB
1 review
1 helpful vote
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November 8th, 2017

Used the chat - very responsive and solved my issue quickly. Now ready to get started...

Date of experience: November 8, 2017

Thumbnail of user sreemotisuchritraranid
Bangladesh
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase

Very easy communication. He could easily find the problems and provides solution ASAP

Date of experience: July 3, 2021

Thumbnail of user prashantp44
India
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Good work, she solve my problem in a proper manner.

Date of experience: November 3, 2022

Thumbnail of user arung39
India
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Thanks my issue has been sorted now, thank you for the help

Date of experience: December 29, 2022

Thumbnail of user ahmads120
Indonesia
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Very responsive team to support my complain and suggestion.

Date of experience: December 2, 2021

Thumbnail of user syedmukarrama
Pakistan
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

It was a good experience to speak with the Interview Team member.

Date of experience: May 18, 2022

Thumbnail of user santiagog35
Argentina
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

The freelancer's support team solved my problem in a efficiently way. Thanks!

Date of experience: February 5, 2020

Thumbnail of user joev455
Texas
1 review
0 helpful votes
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July 8th, 2021
Verified purchase

I got the refund. It was quick and easy. Promote this guy

Date of experience: July 8, 2021

Thumbnail of user brianb1455
Canada
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

Josie was kind, patient and answered all of my questions promptly.

Date of experience: February 4, 2020

Thumbnail of user darrenr16
Bahrain
1 review
8 helpful votes
  • Send Message
January 4th, 2016

Total waste of money and time! I cant even close my account!

Date of experience: January 4, 2016

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello, Darren. This is Lara from Freelancer.com. I see that you're having issues with some modifications in your account. Kindly send an email at larao@freelancer.com, me and my team will be more than happy to check this for you. Thank you.

Thumbnail of user muhammads285
Pakistan
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

It was nice talking to Chelsea from the freelancer.com team. I have had great experience

Date of experience: December 2, 2021

Thumbnail of user freskima
Serbia
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Noah was just an amazing agent he let me know new offers on the freelancer!

Date of experience: December 3, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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