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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,842
Neutral
13
Negative
33
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user renep113
El Salvador
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Solved all my doubts in a short time, good communication.

Date of experience: December 13, 2021

Thumbnail of user nicup
Romania
1 review
0 helpful votes
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January 3rd, 2018
Verified purchase

In 5 minute Antoniette clearfy evreything about my issue. Was a good plasure to have this such of converastion

Date of experience: January 2, 2018

Thumbnail of user mariatherezas
Brazil
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Super team. Great Experience. Thank you very much!

Date of experience: March 30, 2022

Thumbnail of user hamidak6
Norway
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

I got very helpful, in solving my problem. Thank you.

Date of experience: July 13, 2022

Thumbnail of user beller13
Philippines
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Excellent. A detailed steps was sent for my inquiry. Thank you.

Date of experience: June 2, 2021

Thumbnail of user zirghamk1
Pakistan
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Great, patience, thorough support. Efficient team replies to your question

Date of experience: September 24, 2022

Thumbnail of user shaqm2
Jamaica
1 review
0 helpful votes
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November 28th, 2018
Verified purchase

I am really satisfied with Mr. Eric S support. He assisted me well...

Date of experience: November 26, 2018

Thumbnail of user niyasdeens
Sri Lanka
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Byron C was great. He briefed me on my queries with clarity.

Date of experience: August 18, 2022

Thumbnail of user albertoi21
Italy
1 review
0 helpful votes
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December 12th, 2021
Verified purchase

I always fully rely on the freelancers' support service.

Date of experience: December 12, 2021

Thumbnail of user allanu11
Saudi Arabia
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

Quick response on resolving issues involving client and freelancer

Date of experience: September 28, 2021

Thumbnail of user ralpho19
Canada
1 review
0 helpful votes
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June 17th, 2018

AWESOME SUPPORT. I WAS ABLE TO LOG BACK IN NO TIME. FAST AND HELPFUL. WHICH IS KINDA RARE NOW A DAYS. KUDOS!

Date of experience: June 15, 2018

Thumbnail of user hayatk
Pakistan
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

She was friendly and have a clear sound.
I am thankful for her to make the my meeting successful.

Date of experience: September 27, 2021

Thumbnail of user colorg
India
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Good experience good experience good experience good experience good experience

Date of experience: June 2, 2021

Thumbnail of user suselr
Florida
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Quick response and thorough clarification of my question.

Date of experience: September 21, 2021

Thumbnail of user muhammadk104
Pakistan
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

It was a nice experience of this chat,... I am sure my problem will be solved soon.

Date of experience: September 14, 2021

Thumbnail of user akibh5
Bangladesh
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Always helpful. When I am in a problem they solve my all problems. Thank you

Date of experience: May 2, 2023

Thumbnail of user afsanahoquef
Bangladesh
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

It helped me to find out if an employer is authentic or not. Thanks you for your help and support

Date of experience: February 20, 2022

Thumbnail of user aleksandrec
Georgia
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Very responsive and kind person Donald G, who helped me solve the problem. Thank you.

Service

Date of experience: September 6, 2021

Thumbnail of user kawsara9
Bangladesh
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Freelancer support is really amazing.
Thanks a million.

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2022

Thumbnail of user carlan121
Brazil
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Perfect. Kelly answered very fast and in a easy way

Date of experience: May 1, 2023

Thumbnail of user denisg110
Ukraine
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

Javier A. Thank you very much for your help.
5 stars support
Best regards

Date of experience: July 31, 2022

Thumbnail of user pawank42
Texas
1 review
0 helpful votes
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January 30th, 2020
Verified purchase

Good service, Customer Care Rep helped me with concern. I am happy.

Date of experience: January 29, 2020

Thumbnail of user giyosiddinr
Uzbekistan
1 review
0 helpful votes
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January 30th, 2020
Verified purchase

Very helpful, thanks for your assistance. I hope my issue will be resolved

Date of experience: January 30, 2020

Thumbnail of user fatimaa190
AE
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

It was an excellent support experience. I wish them to continue their efforts up.

Date of experience: November 13, 2022

Thumbnail of user ceciliav68
VE
1 review
0 helpful votes
  • Send Message
July 21st, 2022
Verified purchase

The support service was excellent. Fast, Simple, easy.

Date of experience: July 21, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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