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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,857
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Outstanding Assistance and Service Excellence”

Hadi A.
12/7/24

I had a great experience working with Mr. Jonny. His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: 11/27/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
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Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user ubarajw
Malaysia
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Kevin R, they guy who helped me to resolve my issues

Date of experience: September 27, 2022

Thumbnail of user quangkhi
Viet Nam
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

The support team is very enthusiastic and dedicated

Date of experience: June 9, 2021

Thumbnail of user yasirc
Turkey
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Guidance, complementary information, polite person, more. Thanks a lot...

Date of experience: February 22, 2018

Thumbnail of user mdm56
Bangladesh
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Noelle F is a helpful man. He give me answer very smartly.

Date of experience: November 2, 2019

Thumbnail of user simranp11
India
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Kelly is very professional, cleared all my doubts.

Date of experience: May 6, 2023

Thumbnail of user jordig9
Mexico
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

Chelsea was kind and patient, also nice to talk with

Date of experience: April 4, 2022

Thumbnail of user hasithar
Sri Lanka
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Outstanding experience. Good and clear communication.

Date of experience: June 8, 2021

Thumbnail of user moustafan
Saudi Arabia
1 review
0 helpful votes
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November 1st, 2019
Verified purchase

Date of experience: November 1, 2019

Thumbnail of user chiragu
India
1 review
0 helpful votes
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November 6th, 2019
Verified purchase

The support team at freelancer are quick to solve issues one may have, recommend it.

Date of experience: November 4, 2019

Thumbnail of user tarangb1
India
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

It was wonderful and much friendly than I expected!

Date of experience: April 18, 2022

Thumbnail of user aj264
Germany
1 review
0 helpful votes
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November 1st, 2019
Verified purchase

Thanks a lot. Quick, helpful and very professional. All questions answered.

Date of experience: November 1, 2019

Thumbnail of user hughk27
KR
1 review
0 helpful votes
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October 29th, 2019
Verified purchase

Authentication problem resolved! Thank you so much for the help!

Date of experience: October 29, 2019

Thumbnail of user ala165
Greece
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

I really appreciate the freelancer support center. They are great! Very fast and good services.

Date of experience: June 6, 2021

Thumbnail of user lanam127
Ohio
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

Wonderful, he was courteous and helpful, very timely, polite thank you

Date of experience: October 29, 2021

Thumbnail of user rafaelg262
Colombia
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

The interaction was super quick and efficient. Solved completely my problem.

Date of experience: May 7, 2023

Thumbnail of user akintayoj
Nigeria
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

Thanks for the timely response to solve my problem

Date of experience: November 2, 2019

Thumbnail of user majharuli
Bangladesh
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Your response and support have been satisfactory to me. Thanks, I appreciate it.

Date of experience: August 23, 2022

Thumbnail of user usmana25
Pakistan
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

It was really heartening to get a on time comprehensive support

Date of experience: November 2, 2019

Thumbnail of user nazmab3
Bangladesh
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Only Elle & Kelly listened a freelancer problem carefully! But no one do that

Date of experience: August 23, 2022

Thumbnail of user davidn1496
Australia
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

Every body for filled my wishes to the highest standard

Date of experience: September 29, 2021

Thumbnail of user toukira1
Bangladesh
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

Thanks for solve my problem. I am happy with your service.

Date of experience: June 7, 2021

Thumbnail of user herbaxk
India
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Knowledgeable agent i want to recommend. Thanks a lot.

Date of experience: November 1, 2019

Thumbnail of user fahadm28
India
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I received great support for my query from Kelly, he was polite and quick in helping me.

Date of experience: May 6, 2023

Thumbnail of user mdh78
Saudi Arabia
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

Really great service. Thanks for help**************

Date of experience: December 14, 2021

Thumbnail of user jasonh2197
Australia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Kelly was great. Helped me settle my questions and anxiety. Cheers

Date of experience: May 6, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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