• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,857
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Outstanding Assistance and Service Excellence”

Hadi A.
12/7/24

I had a great experience working with Mr. Jonny. His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: 11/27/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user mostafam39
Egypt
1 review
0 helpful votes
  • Send Message
May 28th, 2022
Verified purchase

Well that was really helpful, i hope get the same deal every time

Date of experience: May 28, 2022

Thumbnail of user arthyloub
Philippines
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

Josie G. Has been a great help, he/she explained it very well.

Date of experience: March 3, 2021

Thumbnail of user marks5911
Hawaii
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

Was able to reactivate my account with ease using verification process.

Date of experience: February 11, 2023

Thumbnail of user mustafaa139
Egypt
1 review
0 helpful votes
  • Send Message
November 19th, 2022
Verified purchase

I had a problem with my withdrawal request and the Freelancer Support team helped me well.

Date of experience: November 19, 2022

Thumbnail of user akshayp30
India
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase

Good experience with freelancer support team and my issue was resolved successfully.

Date of experience: February 12, 2023

Thumbnail of user dipankark4
India
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase

Excellent help in resolving the payment with one of client

Date of experience: September 7, 2021

Thumbnail of user alaae35
AE
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

She dealt with me wonderfully and solved my problem in an elegant manner

Date of experience: February 10, 2023

Thumbnail of user sofiam171
Mexico
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

Kevin helps me with my issues and do a great job, also he was kind

Date of experience: February 10, 2023

Thumbnail of user syeda251
Pakistan
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Excellent experience overall and speedy resolution of the ticket.

Date of experience: May 27, 2022

Thumbnail of user chimao5
Turkey
1 review
0 helpful votes
  • Send Message
December 15th, 2021
Verified purchase

The response didn't come too quickly, but it was with a tone of patience.

Date of experience: December 15, 2021

Thumbnail of user anss1
AE
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

My refund process went so easy with Harriet.A special thanks to him

Date of experience: February 3, 2023

Thumbnail of user yaroslavb8
Ukraine
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Javier is a nice guy.
He helps solve customer account security issues.

Date of experience: May 27, 2022

Thumbnail of user sanjayz2
India
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I have done 22 project as a client and continue to do so far

Date of experience: May 27, 2022

Thumbnail of user shaynes33
Michigan
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

Maine was very helpful and responsive when it came to my inquires. Would recommend.

Date of experience: August 24, 2022

Thumbnail of user muhammads127
Pakistan
1 review
0 helpful votes
  • Send Message
October 30th, 2019
Verified purchase

Jessica Provided great service, She solved my issue and i got fixed the problem

Date of experience: October 29, 2019

Thumbnail of user douglasc787
VE
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

The freelancer team answered my request very quickly.

Date of experience: January 26, 2023

Thumbnail of user rajah7
Canada
1 review
0 helpful votes
  • Send Message
October 30th, 2019
Verified purchase

He is the best. Needless to say, if anyone do like him, we will be glad

Date of experience: October 29, 2019

Thumbnail of user mohitv8
India
1 review
0 helpful votes
  • Send Message
July 5th, 2020
Verified purchase

It was quick + save saving.It saved my time and energy thanks a lot

Date of experience: July 5, 2020

Thumbnail of user sebastianf32
Panama
1 review
0 helpful votes
  • Send Message
July 4th, 2020
Verified purchase

Good experience, ashton hel me with my questions...

Date of experience: July 4, 2020

Thumbnail of user shahenshaha
India
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Up to. Date service...,... Friendly nature and good approach

Date of experience: May 26, 2022

Thumbnail of user mustafae25
Italy
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Amazing human, straight to the point, fixed my problem in minutes

Date of experience: August 23, 2022

Thumbnail of user manueldylanm
Italy
1 review
0 helpful votes
  • Send Message
November 17th, 2022
Verified purchase

Everything went well, professional, friendly and clear.

Date of experience: November 17, 2022

Thumbnail of user mostafam38
Egypt
1 review
0 helpful votes
  • Send Message
May 25th, 2022
Verified purchase

Emmett was so helpful and patient thanks a lot for freelancer team.

Date of experience: May 25, 2022

Thumbnail of user susanthak
Sri Lanka
1 review
0 helpful votes
  • Send Message
February 23rd, 2018
Verified purchase

Its more helpful as a new freelancer.
Thank you...

Date of experience: February 21, 2018

Thumbnail of user abdelrhmanm
PS
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Unfortunately, it was a very bad experience that did not fully inform me

Date of experience: January 18, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?