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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,424 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,860
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,424)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user rajah7
Canada
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

He is the best. Needless to say, if anyone do like him, we will be glad

Date of experience: October 29, 2019

Thumbnail of user mohitv8
India
1 review
0 helpful votes
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July 5th, 2020
Verified purchase

It was quick + save saving.It saved my time and energy thanks a lot

Date of experience: July 5, 2020

Thumbnail of user sebastianf32
Panama
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

Good experience, ashton hel me with my questions...

Date of experience: July 4, 2020

Thumbnail of user shahenshaha
India
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Up to. Date service...,... Friendly nature and good approach

Date of experience: May 26, 2022

Thumbnail of user mustafae25
Italy
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Amazing human, straight to the point, fixed my problem in minutes

Date of experience: August 23, 2022

Thumbnail of user manueldylanm
Italy
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Everything went well, professional, friendly and clear.

Date of experience: November 17, 2022

Thumbnail of user mostafam38
Egypt
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Emmett was so helpful and patient thanks a lot for freelancer team.

Date of experience: May 25, 2022

Thumbnail of user susanthak
Sri Lanka
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Its more helpful as a new freelancer.
Thank you...

Date of experience: February 21, 2018

Thumbnail of user abdelrhmanm
PS
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Unfortunately, it was a very bad experience that did not fully inform me

Date of experience: January 18, 2023

Thumbnail of user chantellec23
South Africa
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

Nicholl O helped me so much to understand everything. Excellent service!

Date of experience: June 13, 2021

Thumbnail of user aleksandarp19
Serbia
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

It's professional and more comfortable to work.
Very kind response

Date of experience: April 10, 2022

Thumbnail of user yiitcang
Turkey
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

It was fast and informative. Thank you for your support.

Date of experience: June 13, 2021

Thumbnail of user kausarrn
India
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Thanks a lot for the prompt response and speedy action.
One feels secure to be here.

Date of experience: September 30, 2022

Thumbnail of user vipulp10
India
1 review
0 helpful votes
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May 8th, 2020
Verified purchase

Its too good. And im really happy with customer support

Date of experience: May 8, 2020

Thumbnail of user lillic12
Italy
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Thank you for answering my question comprehensively

Date of experience: September 26, 2022

Thumbnail of user tevfike
Turkey
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Elle was so nice to chat! She helped me a lot. Thanks.

Date of experience: July 21, 2022

Thumbnail of user marip229
Portugal
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

The assistance I received was good and precise. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2023

Thumbnail of user joefreyg
Thailand
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Satisfied with the service rendered very professional

Date of experience: July 13, 2022

Thumbnail of user saikats6
India
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Freelancer is the best platform for remote project.

Date of experience: November 4, 2021

Thumbnail of user harshad4
Sri Lanka
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

Helped me in a quick time and information was up to pin point.

Date of experience: June 11, 2021

Thumbnail of user zeynels
Turkey
1 review
0 helpful votes
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June 12th, 2021
Verified purchase

He was very helpful and easy to understand. I am satisfied.

Date of experience: June 12, 2021

Thumbnail of user zulfahrie
Indonesia
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Really understanding with members problem, thank you very much freelancer support team.

Date of experience: July 7, 2022

Thumbnail of user matth565
Bulgaria
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

Very professional job, best customer support ever!

Date of experience: June 11, 2021

Thumbnail of user fidanm
Azerbaijan
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The support was nice and helpful, did everything possible to keep me happy

Date of experience: February 14, 2020

Thumbnail of user julij6
California
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The refund is being processed. Hopefully it will be as I have asked.

Date of experience: February 14, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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