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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,424 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,860
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,424)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user randys921
Alabama
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

The customer service agent was extremely helpful in assisting me as a first-time user

Date of experience: August 21, 2022

Thumbnail of user tinau39
India
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Responded well and very quick support.
Thanks Jethro.

Date of experience: June 9, 2021

Thumbnail of user gimhanl
Sri Lanka
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I'm still excited about successfully solving my financial problem.

Date of experience: September 30, 2021

Thumbnail of user hamzaw12
Morocco
1 review
0 helpful votes
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February 12th, 2020
Verified purchase

I would like to thank Ashton D for his help that he brought me

Date of experience: February 12, 2020

Thumbnail of user youssefs42
Egypt
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Was fast and clear in providing solutions thanks Dom.A

Date of experience: May 9, 2023

Thumbnail of user rico12
Philippines
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Kelly helped me very quick and it worked. All good

Date of experience: May 8, 2023

Thumbnail of user amela19
Canada
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Thank you so much Kelly for the fast and incredible assistance to my situation

Date of experience: May 9, 2023

Thumbnail of user shereeni2
Egypt
1 review
0 helpful votes
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November 15th, 2020
Verified purchase

He clarified to me all the information needed, many Thanks!

Date of experience: November 15, 2020

Thumbnail of user debotah
India
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

He assured me that it would be resolved within the next 48 hours.

Date of experience: June 9, 2021

Thumbnail of user tatianan10
Portugal
1 review
0 helpful votes
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February 12th, 2020
Verified purchase

They solved my situation in the best possible way, were quick and extremely helpful

Date of experience: February 11, 2020

Thumbnail of user elsayede3
Egypt
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Professional and nice conversation. Everything was clear with respectful contact.

Date of experience: September 26, 2021

Thumbnail of user amrh27
Egypt
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

She is awesome person, i am really happy to get the interview with her

Date of experience: February 17, 2022

Thumbnail of user apurvar
India
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Got resolved in a day. Thanks for the stepwise instructions.

Date of experience: February 17, 2022

Thumbnail of user ibrahimd24
Egypt
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

I really appreciate Chelsea support to my case. She is very helpful and cooperative.

Date of experience: September 8, 2021

Thumbnail of user moniruli9
Bangladesh
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

The discussion was very clear & questions were good to get verified.

Thanks

Date of experience: May 8, 2023

Thumbnail of user giuseppec92
Italy
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

The support was really effective and quick. Congratulations

Date of experience: February 7, 2022

Thumbnail of user prayitno
Indonesia
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

Good and familiar response from freelancer support team

Date of experience: August 24, 2021

Thumbnail of user abdullahi14
India
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

The agent was awesome it helped me out and cleared my confusion.

Date of experience: April 6, 2021

Thumbnail of user artemk35
Ukraine
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Actually the support is out of my expectation.
I really impressed.

Date of experience: July 20, 2022

Thumbnail of user rudrabharthig
India
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

Support team are really helpful and much supporting like family.
Thanks for that.

Date of experience: August 25, 2021

Thumbnail of user mdsalahu
Bangladesh
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

I'm really happy with his behaviour. I hope he will keep it up for other as well.

Date of experience: August 24, 2021

Thumbnail of user anirband8
India
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Chelsea assisted me with getting my freelancer badge. Smooth working experience

Date of experience: March 22, 2023

Thumbnail of user vigneshi
India
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

Good. Response received reversal of charges didn't face any problems

Date of experience: August 15, 2021

Thumbnail of user supriyob2
India
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Please keep good work in future also, i am satisfied your help...

Date of experience: July 12, 2022

Thumbnail of user bayut
Indonesia
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Great person from Freelancer, Nice interview with him

Date of experience: March 24, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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