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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user ihora2
France
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Thanks a lot for your help. The problem was fixed very quickly.

Date of experience: January 8, 2023

Thumbnail of user ibrahimf12
Jordan
1 review
0 helpful votes
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April 12th, 2018
Verified purchase

Gets the job done, great communication, understand your problem and give you good suggestions.

Date of experience: April 12, 2018

Thumbnail of user skyh13
Germany
1 review
0 helpful votes
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February 18th, 2020
Verified purchase

Ashton was good! Thanks, thanks, thanks, thanks, thanks, thanks.

Date of experience: February 18, 2020

Thumbnail of user mimim95
Philippines
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

The chat representative answered all my questions.

Date of experience: June 17, 2021

Thumbnail of user dipankard2
India
1 review
0 helpful votes
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February 18th, 2020
Verified purchase

I needed some help from freelancer guy, which he helped me a lot and quick respond. Thank you

Date of experience: February 18, 2020

Thumbnail of user vadimi3
Israel
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Film editor, cameraman. Experience in several leading TV channels.

Date of experience: September 29, 2022

Thumbnail of user raoult4
Romania
1 review
0 helpful votes
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May 12th, 2020
Verified purchase

Noelle was very helpful in assisting me on numerous occasions. I appreciate his help.

Date of experience: May 12, 2020

Thumbnail of user cb537
Ukraine
1 review
0 helpful votes
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February 17th, 2020
Verified purchase

All went well not sure I need to add anything more

Date of experience: February 17, 2020

Thumbnail of user alvaror51
Argentina
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

He solved the problem in a quick and clear way, very quickly.

Date of experience: July 22, 2022

Thumbnail of user goranm22
BA
1 review
0 helpful votes
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November 6th, 2021
Verified purchase

I was extremely satisfied with speed an resolution of my problem.

Date of experience: November 6, 2021

Thumbnail of user muhmmadwaqasa
Pakistan
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

I have goat very good experience Quick and easy to deal with him Thank you

Date of experience: May 14, 2023

Thumbnail of user vass1
Romania
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

Ashton D was very gentle helping me. Thank you again!

Service
Value
Quality

Date of experience: May 11, 2020

Thumbnail of user muhammadsaadh
Muhammad Saad H.
Pakistan
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Outstanding guidance
Bundle of thanks for explain and telling everything

Date of experience: November 5, 2021

Thumbnail of user sukantab
Utah
1 review
0 helpful votes
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February 16th, 2020
Verified purchase

Its my first time I have used Freelancer support system. It was amazing.

Date of experience: February 15, 2020

Thumbnail of user amyd1508
New York
2 reviews
0 helpful votes
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July 14th, 2022
Verified purchase

Harriet A was very helpful, and solved the issue right away!

Date of experience: July 14, 2022

Thumbnail of user deme
Turkey
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

Barry N. Was helped me a lot about my issues. Thank you.

Date of experience: April 7, 2022

Thumbnail of user juliusr24
India
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

It was good chatting with Noelle and she helped resolve my issue.

Date of experience: November 11, 2019

Thumbnail of user muhammadz54
DO
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

Overall it was quite satisfactory, however, response time needs to be taken care of.

Date of experience: June 15, 2021

Thumbnail of user markom49
Serbia
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

Great. It was fast, detailed and polity help, without any problems.

Date of experience: June 13, 2021

Thumbnail of user mathildes4
GB
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Judith was very responsive and answered all my questions.

Date of experience: October 1, 2022

Thumbnail of user kamrana40
Florida
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

It was really a great experience. Thank you for your quickest help.

Date of experience: May 13, 2023

Thumbnail of user angelf236
Puerto Rico
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

Excellent support, quick and precise. Will contact again if I have more questions.

Date of experience: May 12, 2023

Thumbnail of user amaanm1
Pakistan
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

Excellent experience with Chelsea! She is very humble and polite!

Date of experience: March 6, 2022

Thumbnail of user matiny
Germany
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Hi
Hopefully everything was fine and my problem is solved
Thanks a lot

Date of experience: November 24, 2022

Thumbnail of user louabigailp
Philippines
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

Kelly is very helpful and knows the field I was pointing out. Thank you

Date of experience: October 2, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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