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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user talhan7
Talha O.
Pakistan
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

Response was detailed and quick. Really good experience

Date of experience: June 14, 2021

Thumbnail of user ezanm
Malaysia
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Really nice & good explanation. Im satisfied with her answer. She assist me very kind

Date of experience: November 7, 2019

Thumbnail of user aykutc
TW
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

He gave me awesome support and guideline.
I recommend him to other freelancers.
Thanks.

Date of experience: November 7, 2019

Thumbnail of user fariaz2
Alabama
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

He assist me nicely. Highly recommended for this staff.

Date of experience: November 23, 2022

Thumbnail of user ingridd25
Philippines
1 review
0 helpful votes
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November 7th, 2019
Verified purchase

Nathalie did really help me with my concern. Thanks a lot.

Date of experience: November 6, 2019

Thumbnail of user hseyin
Turkey
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Thank you very much for your extreme sensitivity and interest in my issue.

Date of experience: November 22, 2022

Thumbnail of user aygeny
Turkey
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

The person who helped me was very polite and found a solutions for my issue quickly. Thank you!

Date of experience: April 10, 2021

Thumbnail of user hagara4
Egypt
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Javier was so helpful and helped me solve my issue.

Date of experience: November 23, 2022

Thumbnail of user khaleda285
Egypt
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Very excellent location Thanks to all the team for helping me so quickly

Date of experience: May 11, 2023

Thumbnail of user elenah103
Romania
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Thank you Elle S. From General Support. She was kind + positive and did a great job.

Date of experience: August 2, 2022

Thumbnail of user levana1
Georgia
1 review
0 helpful votes
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August 17th, 2019
Verified purchase

Respect! I am very happy.My problem has been solved. Thank you...

Date of experience: August 17, 2019

Thumbnail of user abdulh123
Pakistan
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

Chelsea guided me very well and gave answers to many of my concerns

Date of experience: September 8, 2021

Thumbnail of user sweetsonb
India
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Good communication and provide help throughout the process.

Date of experience: August 1, 2022

Thumbnail of user robr575
Canada
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Kelly was prompt in her responses, polite, and very knowledgeable about the issue. Thank you!

Date of experience: May 11, 2023

Thumbnail of user danielp1984
VE
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

I had a great meeting with Chelsea V. She was very gentle and professional.

Date of experience: July 20, 2022

Thumbnail of user muhammadi105
Pakistan
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Agent was nice and asked if I had further questions?

Date of experience: April 9, 2021

Thumbnail of user motalibm
Bangladesh
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

Very good experience and quick reply. Thank you so much.

Date of experience: April 7, 2021

Thumbnail of user manpreetk80
India
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Having spent quite some time on this platform, I must say it has been an amazing experience.

Date of experience: March 17, 2023

Thumbnail of user nidhia21
India
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

It was very good experience... he asked me many questions about my past project...

Date of experience: March 25, 2023

Thumbnail of user nidoa
Pakistan
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Very good experience with the support. He was nice and cooperative.

Date of experience: July 14, 2022

Thumbnail of user hashima17
Pakistan
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Really helpful and guide me in very professional way Thank you

Date of experience: November 22, 2022

Thumbnail of user hapuhinnakarunadipathidiwarathnawasalamudiyanselagesujithnalindakumarad
Sri Lanka
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

The total experience was so good and i felt extremely satisfied.

Date of experience: November 21, 2022

Thumbnail of user muhammadrahila
Pakistan
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Thanks for being so much responsive and caring towards my issue.

Date of experience: March 16, 2023

Thumbnail of user mela129
Philippines
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

She understands my concern and helps me well. Fast response too.

Date of experience: March 17, 2023

Thumbnail of user reemq
PS
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Helpful, Cooperative, who understands quickly what I want

Date of experience: October 4, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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