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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,858
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,409)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user jamied256
Spain
1 review
0 helpful votes
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August 26th, 2020
Verified purchase

Ashton was fast and helpful. I am happy to fix my problem

Date of experience: August 26, 2020

Thumbnail of user janness1
Germany
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

Lauren D. From Freelancer.com's support team was very kind and helpful.

Date of experience: March 5, 2021

Thumbnail of user gregn266
California
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

It was a good experience. They took care of my request very well.
GN

Date of experience: February 12, 2023

Thumbnail of user kevinm3254
Kenya
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Customer service was so helpful. Since I got all answers about my account.

Date of experience: June 2, 2022

Thumbnail of user alicew445
Cameroon
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Chelsea is very professional, I really appreciated

Date of experience: June 2, 2022

Thumbnail of user roudhaa3
AE
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Problem resolved quickly and kelly V was so professional

Date of experience: February 12, 2023

Thumbnail of user ferhatd
Turkey
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

I explained my problem and it is solved quickly.
Thanks

Date of experience: October 2, 2022

Thumbnail of user sheikhm3
Bangladesh
1 review
0 helpful votes
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February 25th, 2020
Verified purchase

Very good customer service. They resolve all issue ASAP. Thanks

Date of experience: February 24, 2020

Thumbnail of user ashutoshg12
India
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

I really appreciate the time. My issue resolved quickly. Good Job

Date of experience: November 24, 2022

Thumbnail of user rashida17
Pakistan
1 review
0 helpful votes
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March 25th, 2020
Verified purchase

My Issue is under process but this agent deals me nicely

Date of experience: February 24, 2020

Thumbnail of user ashtond17
India
1 review
0 helpful votes
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July 9th, 2020
Verified purchase

I am really thankful to Ashton D for quickly resolving my query

Service
Value
Shipping
Returns
Quality

Date of experience: July 9, 2020

Thumbnail of user forhath
Bangladesh
1 review
0 helpful votes
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February 24th, 2020
Verified purchase

Awesome. Thank you so much for the help. It is really appreciable and helpful..

Date of experience: February 23, 2020

Thumbnail of user sambhup
India
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

It was nice to talk with Chelsea. Thank you for explaining all aspects of the verified program.

Date of experience: February 6, 2023

Thumbnail of user javeds18
India
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Excellent Experience, great communication timely manner
Thanks

Date of experience: August 26, 2022

Thumbnail of user alie78
Egypt
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

It was fast simple and to the point, took no time!

Date of experience: January 4, 2021

Thumbnail of user guruduttr
India
1 review
0 helpful votes
  • Send Message
February 23rd, 2020
Verified purchase

Quick Response, Finished within minutes. Understood the issue properly without much deliberation.

Date of experience: February 21, 2020

Thumbnail of user ionc
Ohio
1 review
4 helpful votes
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August 10th, 2016

Stop Losing Money with such service, it is awful...

Date of experience: August 10, 2016

Thumbnail of user talukdarm
Bangladesh
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

The agent was awesome to collaborate with. He replied every question and very polite.

Date of experience: June 22, 2021

Thumbnail of user juanm415
Texas
1 review
0 helpful votes
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June 2nd, 2020
Verified purchase

Noelle was very professional and helpful. Hopefully the matter will be solved

Date of experience: June 2, 2020

Thumbnail of user parkers68
Canada
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

I had a great experience with Kelvin he answered all my questions!

Date of experience: November 8, 2021

Thumbnail of user anwarr5
Bangladesh
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Brilliant! Help and way of talking is much appreciated.
Highly Recommended!

Date of experience: August 4, 2022

Thumbnail of user sonuj10
India
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

From my side I wanna give big thumbs up to freelancer team.

Date of experience: January 6, 2023

Thumbnail of user ahmeth10
Serbia
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

Very quick, on point and accurate. Instructions provided work perfect.

Date of experience: June 19, 2021

Thumbnail of user enamulislamj
Bangladesh
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

Thanks for help. You are the one that every support member should be like

Date of experience: June 19, 2021

Thumbnail of user mdfirojr
India
1 review
0 helpful votes
  • Send Message
June 19th, 2021
Verified purchase

I am satisfied from freelancer.com. Thanks you all freelancer team.

Date of experience: June 19, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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