• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,858
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,409)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user josnaa
Bangladesh
1 review
0 helpful votes
  • Send Message
November 9th, 2021
Verified purchase

She is so good at communicating. I am satisfied with her effort.

Date of experience: November 9, 2021

Thumbnail of user mohitk66
India
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

I am happy for your response but my problem is still the same.

Date of experience: August 5, 2022

Thumbnail of user mohameds315
Egypt
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Thanks for help, the support is very cooperating, i wish all progress

Date of experience: October 1, 2022

Thumbnail of user mdabdulmuhaimnc
Bangladesh
1 review
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

Cooperative help and support. Got my problem solution.
Thank you Jessica B.

Date of experience: November 8, 2021

Thumbnail of user mohamada102
Turkey
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

I thank the Freelancer support team. They are very quick to solve any problem

Date of experience: May 16, 2023

Thumbnail of user hadir9
Australia
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

A very polite and patient operator. I appreciate her help[

Date of experience: May 17, 2023

Thumbnail of user juney16
Malaysia
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase

The support agent is friendly, polite, quick and clear in response.

Date of experience: June 21, 2021

Thumbnail of user essaidm
Morocco
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

It was a good and professional treatment thank you

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2023

Thumbnail of user ripunjayp
India
1 review
0 helpful votes
  • Send Message
June 19th, 2021
Verified purchase

He is great person and help me an solve my problem

Date of experience: June 19, 2021

Thumbnail of user jamiec611
GB
1 review
0 helpful votes
  • Send Message
April 29th, 2020
Verified purchase

Reported fraud job bids & he was very helpful (Ashton D)

Date of experience: April 29, 2020

Thumbnail of user lenarta3
Serbia
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

A quick, friendly, and straightforward conversation that resulted in me getting verified. So, 5/5.

Date of experience: May 16, 2023

Thumbnail of user muhammadh107
Pakistan
1 review
0 helpful votes
  • Send Message
June 19th, 2021
Verified purchase

They were very response and solved the issue on time

Date of experience: June 19, 2021

Thumbnail of user miteshs12
India
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

The support team is great and special thanks to Barry.

Date of experience: May 17, 2023

Thumbnail of user franklinao
Nigeria
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

It was not a difficult question. I love the interview

Date of experience: May 16, 2023

Thumbnail of user inass2
BA
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

Perfect conversation, explained all I had to ask, asked me good questions also tech related.

Date of experience: May 16, 2023

Thumbnail of user christopherd1770
South Africa
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Great spoke in person and had well-organized questions.Thank you for assisting me

Date of experience: May 15, 2023

Thumbnail of user bobanm1
Serbia
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

My English is not the best, but Chelsea had a lot of patience with me

Date of experience: May 17, 2023

Thumbnail of user marcog76
Chile
1 review
0 helpful votes
  • Send Message
November 14th, 2019
Verified purchase

Great customer support and a good offer for annual membership

Date of experience: November 14, 2019

Thumbnail of user majeedm2
Nigeria
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

Smooth conversation; no pressure, important questioning and guidelines.

Date of experience: August 24, 2022

Thumbnail of user dhirajd2
India
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Best experience every my issues resolved by free lancer

Date of experience: August 23, 2022

Thumbnail of user smfahimt
Bangladesh
1 review
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase

Withdrawal request process was late but freelancer supporter help me very much. Thanks for all

Date of experience: June 18, 2021

Thumbnail of user adeolao18
Nigeria
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

My meeting with the freelancer agent was insightful and good

Date of experience: May 16, 2023

Thumbnail of user ramchandrar
India
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Freelancer Support really supported this time. Very good. Please keep it up.

Date of experience: August 23, 2022

Thumbnail of user jernabelles
Philippines
1 review
0 helpful votes
  • Send Message
June 16th, 2021
Verified purchase

Great experience and awesome customer service agent.

Date of experience: June 16, 2021

Thumbnail of user noora95
Qatar
1 review
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase

Kelly was so helpful and addressed my concern directly.
Thank you for your support

Date of experience: October 3, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?