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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,405 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,867
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,405)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user mdnimuli
Bangladesh
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

Great experience working with Freelancer. Thanks for giving me this opportunity. Thank you.

Date of experience: April 13, 2022

Thumbnail of user louisen149
Canada
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

I appreciate Maine's quick understanding of my problem and what needs to be done.

Date of experience: October 6, 2022

Thumbnail of user ahildaf
DO
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I confirmed some information about rules of freelancer

Date of experience: October 3, 2022

Thumbnail of user sureshwarp
India
1 review
0 helpful votes
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February 27th, 2020
Verified purchase

Support is awesome, helpful, they reply each and every question of mine. Thank u

Date of experience: February 27, 2020

Thumbnail of user firasj2
Tunisia
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

I always have a good experience with the freelancer.com support team
Keep working hard
Thank you

Date of experience: June 24, 2021

Thumbnail of user hamidm36
Pakistan
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

It was good experience talking to Chelsea about my freelancer profile.
Thanks for the great help.

Date of experience: April 12, 2022

Thumbnail of user vidhib3
India
1 review
1 helpful vote
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December 22nd, 2021
Verified purchase

I had a great experience with Freelancer team. Very supportive.

Date of experience: December 22, 2021

Thumbnail of user mayanka12
Mayank K.
India
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

I enjoyed to work with clients and learn so many news things. It's amazing platform

Date of experience: April 12, 2022

Thumbnail of user sychanhk
Thailand
1 review
0 helpful votes
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November 20th, 2019
Verified purchase

He is very helpful for resolving my concern.
Thank you so much.

Date of experience: November 19, 2019

Thumbnail of user milesd51
Australia
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Was a very easy and calm conversation. It made the interview flow well

Date of experience: May 19, 2023

Thumbnail of user arushia3
India
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Its fraudulent
They say things are free, but charge you money for everything

Date of experience: June 23, 2021

Thumbnail of user brittanya191
Georgia
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Avery helped me with a scam artist. I appreciate the help!

Date of experience: June 22, 2021

Thumbnail of user liannat
Ecuador
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Fast and precise. Told me everything i needed to know

Date of experience: October 1, 2021

Thumbnail of user huyh11
Viet Nam
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

I love freelancer support. Super fast and helpful!

Date of experience: June 21, 2021

Thumbnail of user aliaksandrh1
Belarus
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Excellent support although a bit late response I felt from you.

Date of experience: March 9, 2022

Thumbnail of user shahanaf
Bangladesh
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

This team was so kind and helpful. Best wishes for them.

Date of experience: August 29, 2022

Thumbnail of user chetanv7
India
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

A great opportunity to work with her. Hope we could have more works in the future.

Date of experience: October 1, 2021

Thumbnail of user julijana
Serbia
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

Got a precise answer to my question, appreciate the support.

Date of experience: December 21, 2021

Thumbnail of user sairusk
Pakistan
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Easy process, Good person and conversation. It's helpful for me
Thanks again

Date of experience: May 18, 2023

Thumbnail of user daver319
Florida
1 review
0 helpful votes
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November 20th, 2019
Verified purchase

Perfect response. The general policy was outlined and courtesy extended as an exception. Very good

Date of experience: November 20, 2019

Thumbnail of user brainn6
Cameroon
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

It has been a great experience working with freelancer support team. Keep the good work

Date of experience: May 17, 2023

Thumbnail of user lyndons19
India
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Excellent behavior and good communication skills...

Date of experience: November 27, 2022

Thumbnail of user mdp17
Bangladesh
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Very helpful It was nice to contact him after solving my problem

Date of experience: August 6, 2022

Thumbnail of user issamy
Algeria
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Orion was very helpful and comprehensive. Thanks for your assistance!

Date of experience: April 19, 2021

Thumbnail of user victorp333
Romania
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Excellent peoples! Good knowledges! Thanks for your help!

Date of experience: February 18, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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