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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,869
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user oleksandrp16
Ukraine
1 review
0 helpful votes
  • Send Message
February 10th, 2022
Verified purchase

I have get wide range of information. Thanks a lot.

Date of experience: February 10, 2022

Thumbnail of user salahaldint
PS
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Appreciate your kindly help, freelancer.com is a great

Date of experience: July 23, 2022

Thumbnail of user stepheng1682
Texas
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

I have received excellent customer service from Freelancer.

Date of experience: July 13, 2022

Thumbnail of user ednaf31
Brazil
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

The attendant explained to me in detail everything I needed

Date of experience: August 16, 2021

Thumbnail of user vanessah276
Washington
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Jessica B helped me with my concern quickly and effectively. She was fantastic.

Date of experience: April 18, 2021

Thumbnail of user arpitg10
India
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Helped me raise a complaint to get my problem resolved.

Date of experience: April 18, 2021

Thumbnail of user morrism109
Kenya
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Smooth and transparent process with Jethro highly recommended

Date of experience: March 29, 2023

Thumbnail of user normizam
Malaysia
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

Radley just safe me from being scam. Very fast respond & easy to understand. Thanks!

Date of experience: January 19, 2022

Thumbnail of user cerena
Turkey
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

I had a problem of withdrawing my money, the team solved it out.

Date of experience: March 12, 2021

Thumbnail of user vladislavu
RU
1 review
0 helpful votes
  • Send Message
September 4th, 2020
Verified purchase

Thanks for your help.
Very responsible and kindly.

Date of experience: September 4, 2020

Thumbnail of user phuocl6
Viet Nam
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

He explained clearly, waited patiently and supported me enthusiastically

Date of experience: March 29, 2023

Thumbnail of user nadeems28
India
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

freelancer.com has good team and support to freelancer

Date of experience: March 29, 2023

Thumbnail of user hafsahk2
Pakistan
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Cooperation highly appreciated,, mistakenly accepted project fee refunded, Thankyou

Date of experience: March 12, 2021

Thumbnail of user mathewk39
Kenya
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Timely reply and well detailed solution to my stated problem.

Date of experience: March 12, 2021

Thumbnail of user alie75
Egypt
1 review
0 helpful votes
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September 5th, 2020
Verified purchase

It was helpful Ashton D helped me to solve my problem in a short time

Service
Value
Shipping
Returns
Quality

Date of experience: September 5, 2020

Thumbnail of user mohitt22
India
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

They have awesome with their support, fast and convenient compared to other platforms.

Date of experience: November 30, 2022

Thumbnail of user americas
Portugal
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

Fast and efficient. Customer service resolved my issue very quickly with great kindness.

Date of experience: December 19, 2018

Thumbnail of user alexanderl338
Alabama
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

Handled my issue very efficiently. Took care of a membership billing problem.

Date of experience: March 11, 2021

Thumbnail of user patricion2
Argentina
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

Thank you! He was able to solve the problem. Great customer service

Date of experience: December 23, 2021

Thumbnail of user jadf1
Lebanon
1 review
0 helpful votes
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September 3rd, 2020
Verified purchase

Just finished a discussion with Ashton regarding some issue, he was super helpful

Date of experience: September 3, 2020

Thumbnail of user alau1
Bangladesh
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Mr.barry is very helpful and it was great experience. Thanks

Date of experience: February 20, 2023

Thumbnail of user maleks12
Libya
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Nice handle by freelancer customer services.

Thank u all.

Date of experience: February 13, 2023

Thumbnail of user mahmoudm72
Egypt
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Indeed I found your service to be complete and on time, thank you

Date of experience: February 13, 2023

Thumbnail of user joof7
Portugal
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

It was delightful to speak with Chelsea V. We had a pleasant conversation.

Date of experience: June 8, 2022

Thumbnail of user andyf77
Switzerland
1 review
1 helpful vote
  • Send Message
August 22nd, 2018
Verified purchase

They solved my problem fast and efficient!
Thanks...

Date of experience: August 22, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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