• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,869
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user rahmaa13
Egypt
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Thank you for providing professional customer support like Maine.

Date of experience: November 29, 2022

Thumbnail of user arazd
GB
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Very pleased with the support I received. Quick and responsive.

Date of experience: February 20, 2023

Thumbnail of user joevanm
Philippines
1 review
0 helpful votes
  • Send Message
March 9th, 2020
Verified purchase

Clients asking for payment before work thank you marina.

Date of experience: March 9, 2020

Thumbnail of user unig
TW
1 review
0 helpful votes
  • Send Message
March 10th, 2020
Verified purchase

He is the most professional agent I have ever seen.

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2020

Thumbnail of user khaledg9
Mexico
1 review
0 helpful votes
  • Send Message
December 22nd, 2021
Verified purchase

He is kind and answers to any question right away.

Date of experience: December 22, 2021

Thumbnail of user rajans41
India
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

It took little time but adequately resolved. Thanks a lot team for the spotting and correct issue.

Date of experience: November 28, 2022

Thumbnail of user robing750
Florida
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Fast response, good customer service. I was pleased and satisfied.

Date of experience: November 29, 2022

Thumbnail of user cliffg69
Singapore
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

Tries to help very polite. Accommodating. Patient.

Date of experience: October 5, 2022

Thumbnail of user sayams
Pakistan
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

I experienced Assistance at all. It was really quick

Date of experience: February 6, 2023

Thumbnail of user sikandara8
Pakistan
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

Chelsea, the Freelancer staff was really helpful and co-operative. I appreciate her efforts.

Date of experience: June 8, 2022

Thumbnail of user abdallaha46
Egypt
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Very professional and friendly, solved my problem within minutes

Date of experience: August 30, 2022

Thumbnail of user mstr4
Bangladesh
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Great Support! Almost every queries solved through live chat!

Date of experience: August 30, 2022

Thumbnail of user horaciod6
Argentina
1 review
1 helpful vote
  • Send Message
April 7th, 2020
Verified purchase

Very good in general. Interesting projects. Nice employers.

Date of experience: March 8, 2020

Thumbnail of user sunilk90
India
1 review
0 helpful votes
  • Send Message
July 12th, 2020
Verified purchase

Thank you for helping me and I am happy to freelancer service

Date of experience: July 12, 2020

Thumbnail of user mohamedh214
Egypt
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It was smooth and professional process.
Thank you for your time.

Date of experience: February 2, 2023

Thumbnail of user joaom69
Brazil
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Response was fast and problem resolved, im satisfied

Date of experience: August 29, 2022

Thumbnail of user anveshr
India
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

Chat support guy was very profession and transferred issue to the concern department

Date of experience: November 28, 2022

Thumbnail of user rezas41
Malaysia
1 review
0 helpful votes
  • Send Message
June 7th, 2022
Verified purchase

Harriet A do every thing she could for solving my problem. I would love thanking here

Date of experience: June 7, 2022

Thumbnail of user javeriak3
Pakistan
1 review
0 helpful votes
  • Send Message
July 11th, 2020
Verified purchase

My dispute error was instantly resolved by Noelle. Appreciate the concern and responsiveness.

Date of experience: July 11, 2020

Thumbnail of user abbyr116
New York
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Contacted customer support for a possible refund and they were very kind!

Date of experience: August 29, 2022

Thumbnail of user slobodans4
Serbia
1 review
0 helpful votes
  • Send Message
July 11th, 2020
Verified purchase

Very helpful and quick. I'm satisfied with easy communication.

Date of experience: July 11, 2020

Thumbnail of user nickz366
Georgia
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

Chat was very helpful. Great communication with Harriet A.
Thanks

Date of experience: August 30, 2022

Thumbnail of user austinm259
Minnesota
1 review
0 helpful votes
  • Send Message
December 22nd, 2021
Verified purchase

They will always support me in a professional manner.

Date of experience: December 22, 2021

Thumbnail of user muhammada249
Pakistan
1 review
0 helpful votes
  • Send Message
March 6th, 2020
Verified purchase

Thank you, Noelle, for understanding my problem and giving me a solution.

Date of experience: March 6, 2020

Thumbnail of user usamas12
Pakistan
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

Communication was A+, and very friendly person did the interview.

Date of experience: November 28, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?