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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,869
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user valentinab32
Colombia
1 review
0 helpful votes
  • Send Message
July 10th, 2020
Verified purchase

I received support from Ashton D. And I'm very happy with the assistance he provided.

Date of experience: July 10, 2020

Thumbnail of user irfana51
Pakistan
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Solved my issue within 2 minutes, excellent service

Date of experience: January 19, 2023

Thumbnail of user ms1489
Portugal
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Good supporting for this. Will use again, they are fast and helpful.

Date of experience: January 17, 2023

Thumbnail of user rajeevg8
India
1 review
0 helpful votes
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June 3rd, 2020
Verified purchase

The best possible support I can get much informative and helping

Date of experience: June 3, 2020

Thumbnail of user amina55
Pakistan
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Listens carefully, asks relevant questions, and her voice is easy to understand

Date of experience: October 6, 2022

Thumbnail of user sinank4
Turkey
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Thank you to all the technical friends who informed me.

Date of experience: January 9, 2023

Thumbnail of user sebastiana68
Canada
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

Byron was super nice, and effective with his help!

Date of experience: December 26, 2021

Thumbnail of user shannonr215
Illinois
1 review
0 helpful votes
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March 5th, 2020
Verified purchase

Stupid scammer found and she did a awesome job. Thank you for resolving this.

Date of experience: March 5, 2020

Thumbnail of user fazler2
Bangladesh
1 review
0 helpful votes
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March 5th, 2020
Verified purchase

Very quick and effective conversation. I'm truly happy with the support.

Date of experience: March 5, 2020

Thumbnail of user razinahr
Pennsylvania
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I paid twice for the same project and now it is resolved. Thank you.

Date of experience: January 2, 2023

Thumbnail of user aniketkumarj
India
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

Very helpful agent - Radley C.
Thanks he/she solved my problem in time and also good way fo talking

Date of experience: December 26, 2021

Thumbnail of user sebastianc88
Argentina
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

It was great at all. You need to add support for Spanish speakers!

Date of experience: November 11, 2021

Thumbnail of user dmitrije1
Ukraine
1 review
0 helpful votes
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June 29th, 2021
Verified purchase

Quickly and efficiently helped to resolve the issue with payment card authentication

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2021

Thumbnail of user daniily
Poland
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

1st project was a bit stressful for me but it finished successfully.

Date of experience: November 12, 2021

Thumbnail of user alaminb
Bangladesh
1 review
0 helpful votes
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June 28th, 2021
Verified purchase

Very fast reply and understood my problem easily. I'm thankful for his answer.

Date of experience: June 28, 2021

Thumbnail of user yousefa250
Egypt
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

I am very appreciative of your services and help for me to reopen my account, thank you a lot.

Date of experience: November 12, 2021

Thumbnail of user maraelenac
Mexico
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

Great, freelancer answer my question in minutes. And it was very clear for me.

Date of experience: November 11, 2021

Thumbnail of user babaj7
Azerbaijan
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

They helped me to withdraw my funds which i tried and failed before.

Date of experience: May 22, 2023

Thumbnail of user xaolynnl
California
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Chelsea has been super helpful and patient, appreciate her help to resolved my problem.

Date of experience: July 14, 2022

Thumbnail of user ekbalh1
Saudi Arabia
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

I am very happy for give new a Membership. Thanks lot Ralph M

Date of experience: May 22, 2023

Thumbnail of user haticef1
Turkey
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I didn't think there would be an immediate solution. It happened in a short time. Thanks

Date of experience: May 23, 2023

Thumbnail of user maximeb53
Spain
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I really appreciate being able to speak with the freelancer team on call.

Date of experience: May 23, 2023

Thumbnail of user neilb341
GB
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

Quick response to a payment query and everything resolved.

Date of experience: March 10, 2022

Thumbnail of user safab3
Minnesota
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

He helped me with my problem and I am completely satisfied.

Date of experience: October 6, 2021

Thumbnail of user emmadz
Pakistan
1 review
0 helpful votes
  • Send Message
June 27th, 2021
Verified purchase

The Freelancer Support Member was very helpful and resolved my issue
Really appreciate your help Thank You!

Date of experience: June 27, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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