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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,877
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,398)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user pappus3
India
1 review
0 helpful votes
  • Send Message
June 12th, 2022
Verified purchase

Great experience!
He complete my work which is pending last 3 month. I am very happy.
Thanks a lot

Date of experience: June 12, 2022

Thumbnail of user hristijanm
MK
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

Very kind and helpful assistance from their side! Love working here!

Date of experience: March 13, 2021

Thumbnail of user basus1
India
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

Good and fast resolution
Goad that this platform is for professionals

Date of experience: June 10, 2022

Thumbnail of user meenakshin3
India
1 review
0 helpful votes
  • Send Message
March 13th, 2021
Verified purchase

The team effort in clearing my doubt was commendable.

Date of experience: March 13, 2021

Thumbnail of user muhammadaamirw
Pakistan
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

It was a good talk. They understand me completely.

Date of experience: December 1, 2022

Thumbnail of user marcinp14
Poland
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

I appreciate your proficiency in addressing my concern. Very swift and satisfying response.

Date of experience: December 27, 2021

Thumbnail of user latak1
India
1 review
0 helpful votes
  • Send Message
March 18th, 2020
Verified purchase

Resolved issue sensibly. Thanks for your help & support.

Date of experience: March 18, 2020

Thumbnail of user andrea94
Brazil
1 review
0 helpful votes
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September 7th, 2020
Verified purchase

My question was resolved promptly. Very good customer support.

Date of experience: September 7, 2020

Thumbnail of user alejandrah24
Colombia
1 review
0 helpful votes
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September 5th, 2020
Verified purchase

Ashton was really kind and helped with everything I needed. Great attention

Date of experience: September 5, 2020

Thumbnail of user mohammadt55
Pakistan
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Smooth and frequent as expected, good thing i observe it really helpful for other freelancers.

Date of experience: February 22, 2023

Thumbnail of user dhananjayt1
India
1 review
0 helpful votes
  • Send Message
July 11th, 2022
Verified purchase

Not responding on time, it expires in short periods, its disgusting

Date of experience: June 11, 2022

Thumbnail of user ravim91
India
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

It was a pleasure to have my issues resolved by support so quick.

Date of experience: June 10, 2022

Thumbnail of user tanmoym2
Bangladesh
1 review
0 helpful votes
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July 14th, 2020
Verified purchase

Overall great freelancer support I received, thank you so much to assist me

Date of experience: July 14, 2020

Thumbnail of user michaeln2313
Kentucky
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Great verification experience with Chelsea. She was professional, and informative.

Date of experience: February 6, 2023

Thumbnail of user saravanans10
India
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Date of experience: December 24, 2021

Thumbnail of user nikhilj27
India
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

She is very attentive and precise with her question.

Date of experience: January 22, 2023

Thumbnail of user lorenzos74
Argentina
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

It was a really well experience, it's like an enterprise interview.

Date of experience: February 6, 2023

Thumbnail of user muhammada493
Pakistan
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Excellent experience and good response time.
They solved my problem

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2021

Thumbnail of user anishkrishnaa
India
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I had a good experience with the freelancer support team. Thanks

Date of experience: December 23, 2021

Thumbnail of user taufiqurr1
Bangladesh
1 review
0 helpful votes
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March 12th, 2020
Verified purchase

Nothing to say. This is awesome. He do fully what i need. Thanks freelancer again.

Date of experience: March 12, 2020

Thumbnail of user deepthimahanthia
India
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

Ashton was too good. He went through my questions and helped me

Date of experience: June 4, 2020

Thumbnail of user mehtabahmeds
Pakistan
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I really appreciate the freelancer team who provided assistance

Date of experience: April 18, 2022

Thumbnail of user burinb1
Turkey
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Chelsea took great care of me and explained everything very clearly.

Date of experience: December 27, 2022

Thumbnail of user leonardoz12
Peru
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

Quite good, he helped me quickly and my problem was solved

Date of experience: May 26, 2023

Thumbnail of user jimmyp183
VE
1 review
0 helpful votes
  • Send Message
June 30th, 2021
Verified purchase

Everything in this issue end OK. Thank you for assistance

Date of experience: June 30, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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