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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,870
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,389)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1260) customer service (918) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user chrism3686
Germany
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

Very nice support team. Great verification process.

Date of experience: December 14, 2022

Thumbnail of user andresp60
Colombia
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

The boy is very attentive and helped me with each of my requests. Excellent work

Date of experience: May 3, 2021

Thumbnail of user amadous1
Hong Kong
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Very cool and the person explained everything clearly

Date of experience: September 15, 2021

Thumbnail of user aqsam1
Pakistan
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Great teamwork
Allah pak bless this company with many more

Date of experience: May 2, 2021

Thumbnail of user dominica97
Nigeria
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

So far my experience with freelancer has been good.

Date of experience: August 30, 2021

Thumbnail of user mahmudunn
Bangladesh
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Harriet was very helpful. Thanks for your assistance!

Date of experience: December 14, 2022

Thumbnail of user yogeshs57
India
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

She was cooperative and it went smooth.
I appreciate her calmness

Date of experience: December 13, 2022

Thumbnail of user nadjims
Uganda
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

It's awesome interns assistance. I like the platform

Date of experience: January 27, 2022

Thumbnail of user jivang
India
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

I really appreciate was considering request on priority and resolving with satisfaction

Date of experience: July 10, 2022

Thumbnail of user purabib
Bangladesh
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Very co operative and excellent service I have got. Really appreciate their help

Date of experience: August 3, 2021

Thumbnail of user rihanw1
Indonesia
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Smooth and clear communication with Chelsea. The verification process is pretty simple.

Date of experience: June 27, 2022

Thumbnail of user erolk5
Turkey
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Chelsea was great in helping me to become verified. Many thanks :)

Date of experience: June 27, 2022

Thumbnail of user dushyanthv
California
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

The support person was very helpful and responsive with my concerns.

Date of experience: January 11, 2022

Thumbnail of user karabob2
India
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

The refund experience was swift and great. Keep it up Team Freelancer.

Date of experience: December 16, 2022

Thumbnail of user temitopec
Nigeria
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Excellent services by Jam. He was very helpful with all my request.

Date of experience: January 11, 2022

Thumbnail of user waleedb11
Pakistan
1 review
0 helpful votes
  • Send Message
March 21st, 2021
Verified purchase

Victor C. Reminder helps me to discuss the dispute with my client.

Date of experience: March 21, 2021

Thumbnail of user talham10
Pakistan
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Highly professional and polite behavior. Wonderful experience overall. Thanks.

Date of experience: June 26, 2022

Thumbnail of user chetans49
India
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Jordan V helped me resolving an issue in minutes with my project fee. He was very kind and humble.

Date of experience: December 15, 2022

Thumbnail of user udoys
Bangladesh
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Got very supportive and on-point reply. I am totally satisfied with the support member

Date of experience: January 11, 2022

Thumbnail of user gillesflorents
Cabo Verde
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

Thank you so much dear Frieda S. For re-opening my account.

Date of experience: June 26, 2022

Thumbnail of user rosea349
Egypt
1 review
1 helpful vote
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January 10th, 2022
Verified purchase

The general support helped me a lot. He replied fast and very helpful

Date of experience: January 10, 2022

Thumbnail of user gillc37
Ireland
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Byron was so helpful in answering my questions - went above and beyond to help me

Date of experience: June 25, 2022

Thumbnail of user pramoter
Sweden
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

Very kind and understandable communication with staff, Chelsea
Thank you so much

Date of experience: January 9, 2022

Thumbnail of user wolfgangv5
Ohio
1 review
0 helpful votes
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January 10th, 2022
Verified purchase

I had an overdraw on my account and Byron got it refunded to the correct accounts in a few minutes.

Date of experience: January 10, 2022

Thumbnail of user vinayg24
Australia
1 review
0 helpful votes
  • Send Message
January 9th, 2022
Verified purchase

The team was very helpful and I got my issue resolved. Thanks

Date of experience: January 9, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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