• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,871
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1259) customer service (917) freelancer team (312) freelancer support (824) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user namratap11
India
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Very quick response & given all answers to my query. Really appreciated.
Many Thanks

Date of experience: July 1, 2022

Thumbnail of user paolab61
Mexico
1 review
0 helpful votes
  • Send Message
January 14th, 2022
Verified purchase

Quick and efficient. Resolved my inquiries in minutes.

Date of experience: January 14, 2022

Thumbnail of user moyduli
Bangladesh
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

The support team is incredibly helpful. Very fast and responsive.

Date of experience: July 1, 2022

Thumbnail of user mnis1
Bangladesh
1 review
0 helpful votes
  • Send Message
July 26th, 2021
Verified purchase

Very helpful and friendly agent!
Great experience!

Date of experience: July 26, 2021

Thumbnail of user jawada18
Pakistan
1 review
0 helpful votes
  • Send Message
July 26th, 2021
Verified purchase

Jessica B was quick with the support and helped me.

Date of experience: July 26, 2021

Thumbnail of user ismaelr46
Uruguay
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

Chat representative was very kind, thanks a lot. Keep this way!

Date of experience: July 23, 2021

Thumbnail of user noumann
Pakistan
1 review
0 helpful votes
  • Send Message
January 16th, 2022
Verified purchase

I had a great experience with this interview call. She is really nice & Polite

Date of experience: January 16, 2022

Thumbnail of user mahfoudhk1
France
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

Fast response and clear answers, good customer support team.

Date of experience: July 23, 2021

Thumbnail of user rishirajb
India
0 reviews
0 helpful votes
  • Send Message
January 17th, 2022
Verified purchase

Excellent & Fast Service!
Understood the issue well. Prompt responses and was very helpful.

Date of experience: January 17, 2022

Thumbnail of user imrank96
Bangladesh
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

Thanks freelancer team. They are always helpful in needed time.

Date of experience: July 23, 2021

Thumbnail of user shehzadf
Pakistan
1 review
0 helpful votes
  • Send Message
July 27th, 2021
Verified purchase

He provided me detail guidance about the verified freelancer badge. Appreciate it.

Date of experience: July 27, 2021

Thumbnail of user raisulislamn
Bangladesh
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase

Good services. Thanks.
I am satisfied with your support. They are very helpful and cooperative.

Date of experience: July 28, 2021

Thumbnail of user ahmedl34
Morocco
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase

Very helpful, She explained everything and would answer any of my questions, Amazing!

Date of experience: July 28, 2021

Thumbnail of user monikat100
Germany
1 review
0 helpful votes
  • Send Message
October 30th, 2021
Verified purchase

Nach meiner Erfahrung, ist dieses Portal wirklich sehr nett und zuvorkommend. Schnell und sehr hilfsbereit. Sehr empfehlenswert. Egal ab man Privat oder Kommerziell einen Auftrag vergibt, mit ein paar Englischkenntnissen ist es sehr einfach. Bei kleinen Fehler sind sofort hilfsbereite Menschen da. Schade ist nur, dass es keinen deutschen Support gibt. Für Menschen ohne Englischkenntnisse könnte es echt einfach sein. Aber das nur als Idee.

Tip for consumers:
Deutschen Support

Products used:
Bild, Karikatur

Service
Value
Shipping
Returns
Quality

Date of experience: October 30, 2021

Thumbnail of user adsfd1
India
1 review
0 helpful votes
  • Send Message
April 16th, 2018
Verified purchase

Josie G was good, he was responding.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum

Date of experience: April 16, 2018

Thumbnail of user maryi67
Chile
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Respuestas rápidas y satisfactorias. Logré aclarar todas las dudas consultadas.
Sólo como comentario por la cantidad de hispano parlantes en la plataforma. Sería ideal que tuvieran a alguien que hable español.
Muchas gracias

Date of experience: November 23, 2018

Thumbnail of user yuliesterm
Peru
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Hola buenas tardes, gracias por su atención y por tomarse el tiempo para solucionar situaciones. Su servicio es bueno, pero en la consulta anteriormente en donde les exponía que no encuentro la manera de como subir la foto de mi documento de identidad lo he hecho de las mil y una formas y no lo logro hacer, entonces quería saber si hay otro método posible que me solucione este problema, mucho sabría agradecerles si existe esa posibilidad de solucionarlo.

Date of experience: March 3, 2023

Thumbnail of user edgardog34
Argentina
1 review
0 helpful votes
  • Send Message
October 18th, 2023
Verified purchase

Estoy tratando de cancelar la contratación de un Freelancer por una primera entrega del proyecto que tuvo muchas inconsistencias y no reunía las condiciones exigidas, por consecuencia necesito desvincular al freelance que se había contratado y que los importes de Hitos pendientes se deriven a mi cuenta personal.

Date of experience: October 18, 2023

Thumbnail of user yessicab2
Argentina
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

Muy buena plataforma, me ayudó a conseguir trabajo lo cual no es poca cosa. Sugiero que cada freelance pueda gestionar sus ofertas, si compra una membresía por 50 ofertas y las quiere gastar en un día que lo haga y si necesita más se compre otra membresia más y así sucesivamente. Porque te las van acreditando de a una durante el mes.

Tip for consumers:
No trabajes por hora, trabaja por hito. Las personas no se imaginan que tu trabajo lleva tanto tiempo y se desaniman al momento de ver la cantidad de horas para pagar.

Products used:
Postulaciones de trabajo

Service
Value
Shipping
Returns
Quality

Date of experience: January 9, 2023

Thumbnail of user marzianod
Italy
1 review
1 helpful vote
  • Send Message
August 7th, 2017
Verified purchase

Ho aperto una cha con la signorina Dana, che è stata disponibile mi ha aiutato molto, poi mi ha consigliato di scrivere questa esperienza.
Spero possiate aiutarmi nel risolvere il problema che ho io a causa del ban che ho subito perchè mi avete classificato come spammer, infatti, ho segnalato più volte che sono stato vittima di un hacker che tramite un link in un vs. progetto mi ha portato in un sito che ho rimesso password e mi ritrovo poi un email dove mi minacciava di prendersi tutti i soldi, avevo risposto di no, ho cambiato la password, ma quando sono rientrato ho trovato innumerevoli messaggi inviati a partecipare a concorsi, ecco perchè sono stato bannato. Voi potete vedere il lavoro che era nel periodo quando avevo sul conto circa 1000euro, e poi ho provveduto immediatamente al prelievo?

Date of experience: August 6, 2017

Thumbnail of user silvanar5
Argentina
1 review
0 helpful votes
  • Send Message
August 10th, 2018

Luego de ser atendida muy mal por otra persona cuyo nombre no recuerdo pero califiqué negativamente en ese momento, me reconecté al chat y apareció Gonzalo V con toda su amabilidad y disposición para atender mis consultas, dudas y temores. Fue ampliamente resolutivo, dinámico y eficaz. Muy paciente y atento. Lamento que se me cerró la ventana de chat para calificarlo positivamente en ese momento. Gracias Gonzalo V. Este tipo de atención es la que necesita Freelancer. De no ser por él hasta hubiera dado de baja mi cuenta con la atención anterior, pues me hizo dudar de Freelancer. Gracias

Date of experience: August 10, 2018

Thumbnail of user griletsyr
Georgia
1 review
0 helpful votes
  • Send Message
January 27th, 2021

Es una gran plataforma donde podremos generar ingresos gracias a nuestros conocimientos, podemos trabajar desde nuestra casa y es una maravillosa forma de poder estar a salvo en casa hoy en dia debido a la pandemia, esta pagina nos ofrece una buena iniciativa para que podamos trabajar y generar buenos ingresos. No es solo trabajar por hacerlo, es tambien ganar reputacion y mayor habilidad en nuestra rama de trabajo.

Products used:
Todos

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2021

Thumbnail of user aurab14
DO
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

Ha Sido un excelente experiencia, los asesores de atención al cliente fueron atentos, diligentes y eficientes en su gestión, dieron una pronta solución a mi solicitud por lo que estoy agradecida.
Excelente atención y solución.
Muchas gracias.

Date of experience: August 2, 2022

Thumbnail of user lauravaleriac
Argentina
1 review
0 helpful votes
  • Send Message
August 18th, 2021
Verified purchase

La comunicación con el personal que atiende los reclamos ha sido excelente.
La disposición para solucionar problemas, las buenas recomendaciones e información brindada me alientan a continuar participando de la plataforma!
Incluso, tuvieron la deferencia de disculparse por los inconvenientes que padecí al recibir ofertas de proyectos falsos, y me orientaron al respecto. Me siento muy agradecida!

Date of experience: August 18, 2021

Thumbnail of user estefanar1
Spain
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

Tuve un problema con un cliente respecto a un proyecto que realicé y aunque por desgracia no se pudo solucionar el caso. Me han aconsejado para proyectos futuros y ayudado de manera muy agradable y rápida.

Date of experience: July 22, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?