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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,871
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,386)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1259) customer service (917) freelancer team (312) freelancer support (824) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user karlap17
Brazil
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Entrei no site buscando trabalho freelance, mas não consegui entender muito. Então quando vi que seria pago, desisti.

Date of experience: August 1, 2017

Thumbnail of user aleksandrk17
Ukraine
2 reviews
0 helpful votes
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June 23rd, 2019

Помощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличная

Date of experience: June 22, 2019

Thumbnail of user galinao1
RU
1 review
0 helpful votes
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October 24th, 2017
Verified purchase

Спасибо, за помощь в решении моего вопроса о закрытии проекта! бла бла бла 100 символов, очень приятно иметь с вами дело!

С наилучшими пожеланиями!

Date of experience: October 23, 2017

Thumbnail of user lujanb
Argentina
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

El equipo de Freelancer resolvió perfectamente mi problema. Todos fueron muy amables y eficientes. Muchas gracias!

Date of experience: November 3, 2019

Thumbnail of user andresz6
Peru
1 review
0 helpful votes
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December 27th, 2018
Verified purchase

Fue un proceso rápido y confiable me atendió respetuosamente la Señorita Betty T. De soporte general

Date of experience: December 25, 2018

Thumbnail of user rhianc3
Turkey
1 review
0 helpful votes
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March 12th, 2020
Verified purchase

Çok yardımcı oldu gerçekten, gayet nazik ve çözüm odaklı bir çalışan, yardımları için teşekkürler tekrardan.

Date of experience: March 12, 2020

Thumbnail of user user7998
Egypt
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

عند كل مشكله اجدهم يتواصلون معى حتى حل. المشكلة دون ملل و دائما يتعاونون معى حتى احقق هدفى لهم كل التقدير و الاحترام
كريسمس سعيد عليهم

Date of experience: December 27, 2022

Thumbnail of user eugenek39
Ukraine
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

No comments. The best Jessica B.
Быстро втянулась в суть проблемного вопроса, и с кратким и точным ответом помогла мне решить волнующий меня вопрос.

Date of experience: May 20, 2019

Thumbnail of user angelor90
Colombia
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Muchas gracias, un poco confundido con el proceso d verificación pero me orientaron de forma asertiva

Date of experience: February 23, 2023

Thumbnail of user durlavg
India
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

ফ্ৰেীলেন্সাৰৰ সেৱা ভাল। কিন্তু কেতিয়াবা সমস্যা সমাধানত অলপ সময় লয়। তাৰ বাদে সকলো ভাল। এটাই অসুবিধা পাইছো, মেইল আনছাবছক্ৰাইব কৰিলেও আহি থাকে।

Date of experience: October 9, 2021

Thumbnail of user migueld152
Argentina
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Yo hablo español solamente, pero traduciendo del Inglés los mensajes de texto, nos entendimos perfectamente.

Date of experience: April 26, 2022

Thumbnail of user luise66
Mexico
1 review
0 helpful votes
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December 15th, 2019

Tuve un problema a través de la plataforma, pero contacté al soporte de Freelancer y la respuesta fue rápida y concisa por parte del agente Oscar J.

Date of experience: December 13, 2019

Thumbnail of user thaylenb
Argentina
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Rapida respuesta, solución al problema efectivo y muy buena atención, muchas gracias a todos 🙂

Date of experience: January 23, 2024

Thumbnail of user adriand138
Argentina
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

Muy buena atención
Excelente predisposición y respuesta
Muy buena atención
Excelente predisposición y respuesta

Date of experience: January 17, 2019

Thumbnail of user carlosrafaelm
Colombia
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Buenas noches, las dudas fueron aclaradas con exito.

Date of experience: January 5, 2024

Thumbnail of user magdelise
VE
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Trabajan de una forma rápida y eficaz, me quedo con lo mejor de Freelance; son un excelente equipo.

Date of experience: April 6, 2023

Thumbnail of user leonelg16
Argentina
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

Fue muy útil y rápida la ayuda recibida por parte del Byron C, del equipo de soporte

Date of experience: August 30, 2021

Thumbnail of user karelyso
VE
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Jairus me atendió y aclaró todas mis inquietudes de manera amable, precisa y rápida. Muchas gracias

Date of experience: September 21, 2021

Thumbnail of user osvaldod10
Georgia
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Me dieron una respuest al problema de la dirección, quede conforme con lo que me dijeron

Date of experience: March 3, 2022

Thumbnail of user miguelg478
VE
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Está vez resolvieron mi problema.

Pocas veces lo hacen, pero está vez lo hicieron

Date of experience: December 1, 2023

Thumbnail of user daviv2
Brazil
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Me explicou tudo com clareza e rapidez, foi um bom suporte.

Date of experience: November 30, 2023

Thumbnail of user rubenalejandrop
VE
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Me ayudaron con lo que necesitaba y me entendieron en mi punto de vista, gracias.

Date of experience: March 17, 2023

Thumbnail of user maraeugeniar
VE
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Mi requerimiento fue atendido de manera rápida y eficiente

Date of experience: November 21, 2023

Thumbnail of user juanj175
Mexico
1 review
0 helpful votes
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February 25th, 2020
Verified purchase

A pesar de que mi ingles no es muy bueno, pudo entender mi problema

Date of experience: February 25, 2020

Thumbnail of user mairenisyaribethg
VE
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Muchas gracias por la atención, y la repuesta fue muy rápida, agradecida como siempre.

Date of experience: February 1, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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