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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,871
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,386)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1259) customer service (917) freelancer team (312) freelancer support (824) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user mariaelenam9
Panama
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Obtuve una respuesta rápida y lo más importante aclaro mis dudas.

Date of experience: August 11, 2022

Thumbnail of user rafaelq18
Colombia
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Excelente trabajo del asesor. Respuesta rápida y eficiente

Date of experience: October 23, 2022

Thumbnail of user macarenac2
Brazil
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Me solucionaron el problema que tenia super rapido

Date of experience: August 11, 2021

Thumbnail of user omarm204
Mexico
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Excelente atención. Se esforzó a pesar de no saber español

Date of experience: December 3, 2021

Thumbnail of user luish187
Brazil
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

Bons profissionais, dedicados e querem resolver os problemas

Date of experience: December 2, 2021

Thumbnail of user maialenm
Maialen M.
Spain
1 review
0 helpful votes
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May 5th, 2020
Verified purchase

Tuve una pésima experiencia con un reclutador, el cual ya ha sido sancionado.

Date of experience: May 5, 2020

Thumbnail of user jesusm329
DO
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Genial fue de gran ayuda! Me respondieron dentro del tiempo establecido

Date of experience: July 13, 2022

Thumbnail of user aurab12
DO
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Excelente atención de Addison E.
Muy buena explicación
Muchas gracias

Date of experience: April 1, 2022

Thumbnail of user lucybeld
Spain
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Fue muy buena me dieron seguimiento hasta el último momento

Date of experience: March 10, 2023

Thumbnail of user sergiob88
BO
1 review
0 helpful votes
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March 29th, 2021
Verified purchase

Me atendieron con rapidez, estoy satisfecho y creo que es una buena plataforma.

Date of experience: March 29, 2021

Thumbnail of user domenicoc18
Italy
1 review
0 helpful votes
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October 23rd, 2021
Verified purchase

Veloci a rispondere complimenti molto professionali

Date of experience: October 23, 2021

Thumbnail of user samah
PS
1 review
0 helpful votes
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January 26th, 2020
Verified purchase

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Date of experience: January 26, 2020

Thumbnail of user estefanar2
Spain
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Trato perfecto, transición rápida y atención al momento.

Date of experience: August 10, 2021

Thumbnail of user nancye749
Mexico
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

El asesor me aclaró todas mis dudas, buen servicio

Date of experience: October 29, 2021

Thumbnail of user nathalym3
Colombia
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

Gracias muy cordial y atenta a mi solicitud.
Rápida respuesta

Date of experience: December 11, 2021

Thumbnail of user elisac276
Argentina
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Excelente el trato que brindó, la respuesta fue clara y rápida. Gracias

Date of experience: May 3, 2023

Thumbnail of user simoneh71
Sweden
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Mein Problem konnte gelöst werden. Der Support war sehr freundlich und schnell.

Date of experience: December 13, 2021

Thumbnail of user eduardoa171
Brazil
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Foi rápido e esclareceu todas as minha duvidas, ótimo atendente

Date of experience: July 21, 2022

Thumbnail of user yanianazarethdelcarmenh
VE
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

Buenas atencion, rapida explicacion a mis requerimientos.

Date of experience: March 4, 2022

Thumbnail of user antonior459
Mexico
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

Muy rapida respuesta y el problema fue solucionado

Date of experience: September 8, 2021

Thumbnail of user jimmyp251
VE
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Excelente atención.El problema fue resuelto satisfactoriamente

Date of experience: November 17, 2022

Thumbnail of user angelaf1243
El Salvador
1 review
0 helpful votes
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August 20th, 2022
Verified purchase

Agradecida con Kelly.
De más vacaciones a ella
Muy paciente y resuelve los problemas rápido

Date of experience: August 20, 2022

Thumbnail of user janineg98
VE
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Responsables, muy diligentes, brindaron todas las opciones posibles, a la resolución del problema.

Date of experience: August 24, 2022

Thumbnail of user anastasiak36
Ukraine
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

Эштон очень быстро и качественно помог в моем вопросе, спасибо

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2020

Thumbnail of user geralp
Peru
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Respondieron a la brevedad y me tenían al tanto con mi solicitud

Date of experience: April 8, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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