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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,871
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
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Reviews (18,386)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1259) customer service (917) freelancer team (312) freelancer support (824) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user tatankat
Mexico
1 review
0 helpful votes
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November 7th, 2019
Verified purchase

Excelente persona, logro resolver mi problema, de esta forma puedo seguir creyendo en freelance.

Date of experience: November 6, 2019

Thumbnail of user igorrennanm
Brazil
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Agilidade no atendimento, equipe de suport ao cliente muito bom!

Date of experience: February 7, 2022

Thumbnail of user facundoa7
Argentina
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Solucionaron rápido mi consulta.
Buena predisposición.

Date of experience: July 1, 2022

Thumbnail of user erinsonn
Colombia
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Muchas gracias muy completa su información y de gran valor e importancia

Date of experience: October 1, 2022

Thumbnail of user testt192
Pakistan
2 reviews
0 helpful votes
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April 10th, 2022
Verified purchase

Test testtest test test test test test test
Test test

Date of experience: April 10, 2022

Thumbnail of user holguierhironcidenicolash
Guatemala
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Paciente y rapido, a pesar de que yo no hablo el idioma, me apoyo en mi situacion.

Date of experience: May 15, 2023

Thumbnail of user elinerm
VE
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

Buena experiencia, respuesta rápida y muy útil, resolución de problemas con gran prontitud.

Date of experience: November 9, 2021

Thumbnail of user emiliav10
Brazil
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Resolveu rápido e de forma objetiva, melhor atendimento.

Date of experience: June 22, 2021

Thumbnail of user beatriza58
Spain
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

He hablado por chat y todo se ha aclarado. Gracias.

Date of experience: August 30, 2022

Thumbnail of user sebastians162
Costa Rica
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Muy contento con la experiencia, un trato amable, rápido y satisfactorio

Date of experience: October 5, 2022

Thumbnail of user elenildol
Brazil
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

De todas as formas venho agradecer vocês pelo trabalho, super atenciosa.

Date of experience: December 23, 2021

Thumbnail of user javierm187
Argentina
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

En 1 día atendieron mi inquietud y solicitud! Yo estoy muy agradecido de soporte!

Date of experience: August 15, 2021

Thumbnail of user frankb1006
Mexico
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

Jacinta ha resuelto todas mi dudas, recomendada, páguenle más!

Date of experience: July 2, 2021

Thumbnail of user sandrag1883
Colombia
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

La atención ha sido oportuna respecto a las dudas.

Date of experience: November 12, 2021

Thumbnail of user carlosa475
Mexico
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

Resolvió todas las dudas que tuve sobre el programa solicitado y lo hizo de una manera muy rápida

Date of experience: October 7, 2021

Thumbnail of user khamesg
Egypt
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

انها حقا تجربه جيده انا اشعر بالحماس من اجل هذه التجربه

Date of experience: May 24, 2023

Thumbnail of user ceciliap118
Argentina
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Excelente atencion. Me senti contenida. Muy amable en su trato

Date of experience: April 3, 2023

Thumbnail of user arturg13
Kazakhstan
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

Возник вопрос, написал в службу поддержки
Спасибо за быстрый ответ. Объяснили и я понял.

Date of experience: November 14, 2021

Thumbnail of user tiagoa23
Brazil
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

Muito bom atendimento, tive todas as duvidas esclarecidas

Date of experience: February 9, 2022

Thumbnail of user sebastianc113
Chile
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Muy buen servicio, respuestas rápidas y concretas. Superaron mis expectativas.

Date of experience: March 16, 2022

Thumbnail of user jesusr241
Ecuador
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Siempre muy atentos ustedes en cada consulta realizada

Date of experience: November 18, 2021

Thumbnail of user carolinaa74
Brazil
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Foi tudo bem, poderia ter chat em português para facilitar o entendimento

Date of experience: July 15, 2021

Thumbnail of user lisianeg1
Brazil
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

Responderam rapidamente. Mas as nada tenho dúvidas de como trabalhar neste site.

Date of experience: February 24, 2022

Thumbnail of user sbastiens1
France
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Très bien et rapide... j'attends mon remboursement

Date of experience: December 15, 2022

Thumbnail of user elisas104
Italy
1 review
0 helpful votes
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January 17th, 2022
Verified purchase

Assistenza puntuale e soddisfacente. I mie dubbi sono stati prontamente risolti.

Date of experience: January 17, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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