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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Everything from communication to delivery was smooth, clear, and professional. They responded quickly, understood exactly what I needed, and provided a solution that genuinely added value. The service quality was consistent, and I felt well-supported throughout the entire process.
Thanks *******@FLMargaux, I was able to resolve my problem. They were kind enough to explain it to me, fix it quickly, and do so in a friendly and respectful manner. It was truly gratifying to have a problem resolved so quickly and kindly. Thank you very much.
I cannot thank Margaux from the support team enough. I was facing issues with my withdrawal OTP and identity verification, and she resolved everything incredibly quickly. What really impressed me was that she didn't stop there—she even helped me secure a review from my client. Margaux turned a stressful situation into a great experience. She is a true asset to the Freelancer.com team!
Unexpected Fees and Poor Support Experience with Freelancer Artwork Services
Review:
I hired Freelancer to create 5 maps and 3 book covers, and we agreed on a fixed price of $2,000 USD. I paid this amount using a US VISA card. After the payment went through, I discovered that the platform converted the money into Canadian dollars and applied what amounted to an additional ~$0.08 per USD in conversion fees, even though the contract was clearly priced in USD.
On top of that, there were several other processing and transaction fees that I was not notified about before payment. I only learned about these charges after checking my transaction history.
When I contacted support to ask why a fixed-price USD contract resulted in unexpected currency conversions and extra fees, the representative I spoke with was unhelpful and dismissive. I left the interaction feeling that these additional costs were considered normal practice by the company.
While other users may have different experiences, my own experience was that the actual cost ended up significantly higher than the agreed-upon contract, and the lack of transparency around fees was disappointing. I hope this review helps others make an informed decision before committing to a project.
I have completed more than 20 projects on the platform. Now they charged me 1500€ for "off site comunication". The support was not good and did not give me the opportunity to vlarify the case.
Dawn has really helped me well to resolve all my queries to my satisfaction. He has complete understanding of the subject and communicates very aptly.
I had a really good interview experience. The interview was conducted by Barry, he was very clear and precise with the questions, also very friendly.
The verification process via video call with Russell V. was smooth and well organized. He was professional, clear with instructions, and kept the process quick and stress-free. Overall, a very positive experience.
My verification interview went very smoothly. The process was clear and easy to follow. The interviewer, Berry, was extremely polite, professional, and patient throughout the call. He made me feel comfortable and guided me through each step gently. Overall, it was a great experience and I appreciate the support. Thank you!
I recently completed my verification interview on Freelancer, and I want to highlight the excellent support provided by Russell V. Throughout the interview, he was professional, polite, and very clear in his communication. He guided me through each step, ensured I understood the process, and made the entire experience comfortable and stress-free.
I appreciate his patience and professionalism — it truly made the interview smooth and efficient. Thank you, Russell V., for the great assistance!
Barry led the interview very clearly, he was encouraging and polite and made me totally at ease for answering all the questions
I had forwarded two cases, one of which was resolved in time, and I really appreciate this. Looking for another to be solved.
The entire Verify process for Freelancer has been impressive. It's great that we still involve people in this process, rather than relying on machines/LLMs.
I'm completely happy with the interview process which I completed *******@KielleVerified was a consummate professional and the experience was positive
The popup for verified freelancers wrote verify for 0€ and upon clicking I got charged 90€. When I contacted support they simply said it is non refundable. This is unacceptable as it is a fault of the platform for now showing the price from the beginning
Hi Maria,
Thank you for sharing your experience. We’re truly sorry to hear about the confusion with the verification charge — we understand how frustrating that must feel, and we appreciate you bringing it to our attention.
We’ve already sent you a private message so we can look into this further. Whenever you’re ready, please reply to our PM so we can assist you right away.
Thank you for the interview, Barry. I really appreciate your clear guidance and the professional way you handled the verification process. The conversation was smooth, informative, and very helpful for me as a new freelancer on the platform. Thanks again for your time.
The interview process was well-organized and professionally conducted. The interviewer asked clear, relevant questions that aligned with the requirements of the role and allowed me to showcase my skills effectively. Communication was smooth throughout, and the expectations, responsibilities, and workflow were explained in a transparent manner. Overall, it was a positive and efficient experience that provided a clear understanding of the position and the next steps.
It was a pleasureful experience speaking with Russel.
Clear guidelines and quick conversation and very helpful with all the things.
Thank you for assisting me throughout the process.
Barry provided outstanding support during my Freelancer verification. He was polite, patient, and very clear with every instruction. The process felt smooth and well-structured because of his guidance. I'm grateful for his professionalism and quick responses. Excellent experience with the verification team!
Excellent service — truly a 10/10 experience. Communication was fast, clear, and professional, and every task was delivered exactly as promised. They understood my requirements immediately and handled everything with care and accuracy. I'm extremely happy with the results and will definitely work with them again. Highly recommended!
I'm new to the Platform and as such I made a rookie mistake. I almost fell into a scam but thankfully I could spot the red flag. The FL staff were very helpful with my report. Margaux was very kind and prompt in her response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Flo,
Thank you for sharing your feedback. We understand how concerning this situation can feel, and we appreciate the chance to clarify.
Freelancer.com has policies to ensure all communication and payments remain on the platform, protecting both clients and freelancers. When off-platform communication occurs—such as sharing contact details, external links, or similar—an offsiting fee may be applied in accordance with our Fees and Charges. These fees are applied only after prior warnings and reminders have been sent.
If you need further explanation regarding these charges, please contact our team at support@freelancer.com, we will review your case and provide further explanations.
We value your time on the platform and hope to assist you directly.